iContact vs. Network Solutions

I would only recommend it if someone was a small business. I think they are the best suited for companies who will send out a coupon or offer here and there. The most recent updates made it more complicated to use for more complicated processes. It is easy to train someone on the program, and so quick to learn. But I would also only stick to the simpler things. I also think the colorful templates are great, and show great creativity. But again, it is hard to justify recommending the program when it isn't WYSIWYG.

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My experience with using Network Solutions hasn't been great. At best, it has almost feature parity with its competitors at a higher price. But when you tack on all the minor annoyances of being given interstitial ads for their other products or discount offers when logging in or performing a transfer, the all too common bugs where a feature doesn't work, and in my experience support takes at least a half-hour to understand your problem before even attempting to fail at a resolution. It just isn't worth it in my opinion. Go with a service with better support, features, security, and lower price.

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• Contact management. iContact is really great for entering all your contact. You are able to put them onto different lists, and let them choose which lists they would like to be a part of as well. There are many data fields provided to fill in information.
• Emailing. We use the email feature at least once a month. They are always improving and adding new features, which is very helpful in presenting content in a new and exciting way to our readers. There are many options with remade templates and themes, or you can add your own.
• Insights. It is really helpful being able to have the data to see what is working and what isn't. It is nice to be able to go back and see how things went in the past compared to now. Opens, clicks, shares, etc.

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• Network solutions supports TXT, MX, and CNAME records.
• DNS changes propagate fairly quickly.
• Network Solutions has a web management portal for maintenance of your account.

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• We also would like to send transactional messages which don't require an opt-out, this is a challenge with iContact. (May be a feature with pro?)
• The regular version of iContact doesn't support event management or logic flows for automated messaging.
• Custom form fields have limited field type options (can't build a drop-down).

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• There appears to be no cPanel. This is something that is standard across just about every hosting company and it makes it easy to quickly find what you're looking for however I have not been able to find one in iPage. This makes it a less than attractive option for me.
• Very slow tech support. Getting someone on the phone takes ages and then once they do put in a ticket for you, it might be weeks until the problem gets resolved. Really unsatisfactory in this regard.

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iContact has been a quick and easy way to send any announcements and news directly to email and social media subscribers. Its tracking and reporting capabilities turn a simple email into a marketing campaign that can be used as a tool to efficiently gauge reader response and customer satisfaction, and ultimately to reach potential customers. The consistency and excellent customer service is what makes this program a pleasant experience.

I rate iContact as an easy to use program due to its user friendly dashboard and user interface. Most companies of small to medium size do not have a dedicated marketer, therefore it is someone multitasking who may or may not have this kind of experience. iContact makes it relatively simple and can actually expand one's knowledge in the area of business promotion.

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The backend for managing your domain is very easy to work thru once you learn where everything is and what it is for if you want to do it yourself. The company has toll free phone support 24/7 that can also make changes for you if you are away from your desktop or have an emergency situation where you can't make the change yourself. This is peace of mind knowing that there is help out there should you need it. You don't have to learn the backend if you want to have the Network Solutions customer support team help you. They are secure and won't make changes for anyone who calls, they authenticate you for your protection every time

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iContact is regularly up and running. Only once has it been unavailable for maintenance, which is to be expected and even desired for optimal performance when needed.

They have always been responsive to any issues or concerns that have arisen with our account. Our customer account manager participates in our monthly county-wide communicators meetings via telephone to ensure that we are getting the most from the service. He also analyzes our lists to help us weed out inactive contacts.

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For the most part I've had excellent interactions with the customer support team I've dealt with at Network Solutions. When I've needed help with something like Wordpress, it hasn't always worked out so well but you can pay their techs for 1 on 1 help with these offerings, you just won't have the support for free. I've often been talked to on upsells for services that I particularly didn't need and found the offers to be annoying when the agents kept pushing me on an upsell instead of addressing my issue. It's hit or miss on that, perhaps it depends on the department you speak with.

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The templates are difficult to customize, and they don't render well in email platforms

i wouldn't be using it if i wasn't satisfied. time is money

I didn't have a say in the decision because I wasn't with the company at the time. I listed HubSpot here because I know we used it in conjunction with iContact for email automation, but HubSpot Email was only recently built-out to the point where it is today. Now, iContact and HubSpot are no longer integrated.

Based on my experience to date, I would rate Network Solutions easily at the bottom of the list. I have not previously and would not select Network Solutions, but have worked with it as related to sites and clients previously set up there.

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iContact stays the same with the number of users added or taken away. It certainly remains reliable despite increased usage, and so, can be considered scaleable in that aspect.

• We have a template for webinars that we send every month. We just edit it and send. This couldn't be easier (once you know where to find it).
• We like the breakdown of statistics in the dashboard. They're easy to read.
• iContact isn't a comprehensive solution, so it is only one of a few products we use for marketing.

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• Huge time sink for routine activities.
• Higher direct costs than competitors with similar or better features.
• Poor service leading to even more expense of time on the user's side.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info