Ivanti Neurons for MDM is a cloud‑Based Mobile Device Management. Ivanti Neurons for MDM enables secure access to data and apps on any device across the Everywhere Workplace.
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ManageEngine Endpoint Central
Score 9.0 out of 10
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Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
For devices that require single-app mode (iOS) deployments are easy to manage. We are also able to control which OS features are available at a very granular level. What is often lacking are good guides illustrating how to implement certain features - for example, setting up single-app mode for the first time is not intuitive and should not require opening service requests with the helpdesk.
The tools for remote support require a lot of effort and have made implementation of this capability a financial decision instead of a technical one. By this I mean that it's better to request budget for professional services than to invest mine or my team's time, which makes it far less likely to get implemented. Things that cost money and require justifications to the finance team are disadvantaged from the word go.
ManageEngine Endpoint Central is very well suited to most kind of patches, updates, and software deployments. It's able to quickly recognize and update third-party software whenever a new security vulnerability is discovered, and it's able to do this for you automatically. The remote connection and management features allow us to begin troubleshooting immediately once a user reports an issue, regardless of whether or not they're working on-campus or from home. A ticket that might have taken a few days to close out now takes no longer than a couple minutes. If you use Mac, the remote connection feature requires the user to allow Endpoint Central through their system's Security/Privacy settings. This step can be difficult for your less tech-savvy users. You can remotely and silently access a computer's task manager, registry, and command prompt, which is incredibly useful. This saves us a ton of time on having to contact the user and schedule a meeting. The only complaints I have about these management features are that the UI is a little bare bones, and it occasionally has minor problems with responsiveness.
MobileIron has a very easy to deploy architecture. We reviewed other products before making our business decision to deploy MobileIron, and one of the reasons we selected MobileIron was due to the ease of deployment, the low footprint, and the ease of configuration.
MobileIron has a broad range of customizations and add-on products that make it an ideal product for a number of additional use cases. None of these use cases got business backing at BH Media, but Docs@Work and Apps@Work are two features that would make MobileIron an ideal tool for a customer who needs to allow BYOD or company devices the ability to access documents or applications without VPN.
MobileIron is supported by a large number of devices and their operating systems. In a company which allows BYOD devices, you can't always control what device a user is going to bring in. MobileIron has support for older devices and OS versions and is also quick to adopt newer devices, so a new device isn't shut out in the cold waiting for a vendor to update their software.
We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
Documentation is hard to find. Most of MobileIron's (MI) documentation can only be accessed through an MI account. This, in itself, is not a problem. The problem is locating specific information. Typically with other MDMs, a quick google search will point you to the location of the documentation within the official website. The way MI has their documentation locked down, I cannot find anything I'm looking for through a google search. Also, there were times documentation is locked by permissions and links provided by support are inaccessible to me due to these restrictions.
Sales - The sales team can sometimes come off as not genuine. I understand the purpose of sales is to sell and make money for the company, but the approach sometimes feels artificial; they say they have to company's best interest in mind, but the push for a sell like a car salesman.
Many of the automation options are not explicitly available into MobileIron Core. I have to use a special scripting language to make MI do the things I need it to do, such as automatically retire devices that have been inactive for 60 days.
The remote CLI/PowerShell interfaces should support tab completion and command history like the real-world versions
Remote control could work better
Having a standalone application, even if just a Java app or something for the remote control/remote command line versus running it out of a web browser
So far we have been very pleased with MobileIron and it has accomplished many of our goals. We are looking forward to continued improvements on Windows 8 platforms and Android PIM solutions. The only way that we would leave is if a solution came out that was better suited to work with Lotus Notes
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
I gave this rating because ManageEngine Endpoint Central is reliable, easy to use, and delivers strong value for money. It helps us save time through automation and effectively handles patching, remote support, application management, BitLocker security, and corporate data wipe. Although cloud DLP support is limited, the overall performance and stability fully justify the rating.
I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
It is online based, after learning content you can take a test and if you don't pass you get two other chances to pass. Once you pass the test you can print out your certification or save it
It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.
We've evaluated a number of other MDM solutions before finally deciding on MobileIron as our choice. These included AirWatch, Good, Citrix and IBM. None came close to the cost price point offered by MobileIron providing the same solutions. The initial setup/configuration was provided for free and training classes were exceptional. Other vendors did not offer the same level of support provided by MobileIron.
This works great. It is super easy to setup automated patching and the patching actually works. When using Solarwinds, we would have to regularly troubleshoot machines and figure out why they were not patching. This is not the case with ManageEngine Endpoint Central. We have seen a significant decrease in number of troubleshooting hours since moving.
MobileIron initially was a positive part of our mobile stack. However after two years, we are exploring in-house solutions as Mobile Iron has not been stable enough for our needs. We had a MobileIron-related outage last year that took a week to resolve and cost our business substantially.
I believe MobileIron is more effective with Android devices than iOS.
MobileIron seems better suited to devices that need to be updated/managed infrequently (~ 1/week or less often). For tablets that need daily MDM interactions, MobileIron was not sufficiently reliable.
We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.
