Jamf Pro vs. Microsoft System Center Service Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jamf Pro
Score 9.4 out of 10
N/A
Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.N/A
Microsoft System Center Service Manager
Score 8.3 out of 10
N/A
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
Pricing
Jamf ProMicrosoft System Center Service Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Jamf ProMicrosoft System Center Service Manager
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details$3.33 per month per iOS device $6.25 per month per Mac Education and volume discounts available. Onboarding 3-Day for Mac + iOS: $7,500 2-Day for Mac only: $6,000 4hr Remote for iOS only: $750 Billed Annually
More Pricing Information
Community Pulse
Jamf ProMicrosoft System Center Service Manager
Top Pros
Top Cons
Features
Jamf ProMicrosoft System Center Service Manager
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Jamf Pro
-
Ratings
Microsoft System Center Service Manager
7.8
7 Ratings
5% below category average
Organize and prioritize service tickets00 Ratings8.04 Ratings
Expert directory00 Ratings7.03 Ratings
Service restoration00 Ratings7.04 Ratings
Self-service tools00 Ratings8.75 Ratings
Subscription-based notifications00 Ratings7.04 Ratings
ITSM collaboration and documentation00 Ratings9.76 Ratings
ITSM reports and dashboards00 Ratings7.16 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Jamf Pro
-
Ratings
Microsoft System Center Service Manager
8.2
7 Ratings
1% below category average
Configuration mangement00 Ratings9.86 Ratings
Asset management dashboard00 Ratings8.77 Ratings
Policy and contract enforcement00 Ratings6.05 Ratings
Change management
Comparison of Change management features of Product A and Product B
Jamf Pro
-
Ratings
Microsoft System Center Service Manager
6.7
6 Ratings
23% below category average
Change requests repository00 Ratings6.16 Ratings
Change calendar00 Ratings6.05 Ratings
Service-level management00 Ratings8.05 Ratings
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Jamf ProMicrosoft System Center Service Manager
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Score 9.0 out of 10
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Score 9.0 out of 10
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Score 9.6 out of 10
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User Ratings
Jamf ProMicrosoft System Center Service Manager
Likelihood to Recommend
10.0
(184 ratings)
8.8
(7 ratings)
Likelihood to Renew
10.0
(9 ratings)
-
(0 ratings)
Usability
7.9
(15 ratings)
-
(0 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(53 ratings)
8.9
(2 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(6 ratings)
-
(0 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(2 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
Jamf ProMicrosoft System Center Service Manager
Likelihood to Recommend
Jamf Software, LLC
Well suited for any organization that wants to manage apple products. It's extremely easy to integrate and has many connectors for existing enterprise infrastructure applications. Certificate management is a breeze. Not so suited for smaller businesses that only have 10-20 devices. Jamf has another product called JAMF Now that would suffice for those areas.
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Microsoft
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
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Pros
Jamf Software, LLC
  • Jamf Pro's Self Service is a great mechanism for making software available to end uses as they need it.
  • Jamf Pro is also great for creating plans called PreStage Enrollments that allow for computers to skip many of the setup screens, as well as automating account creation.
  • Jamf Pro in combination with Apple Automated Device Enrollment (formerly DEP) allows for devices to supervised and managed, this combination allows for locking, remote wipe of devices, and finding locations of devices when put into lost mode.
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Microsoft
  • This tool is used to track support requests among our IT staff.
  • We use this tool to automate some more routine tasks.
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Cons
Jamf Software, LLC
  • Training options are terrific, but costly.
  • Finding what you need in Jamf Pro can be tough at times. The interface is not what I would call friendly.
  • You'll need static credentials for Jamf Pro. They don't integrate with the Jamf Account, and it doesn't offer 2FA. SSO is an option, but it's not simple to set up.
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Microsoft
  • Kind of clunky.
  • Takes a lot a lot a lot of configuration.
  • There is a lot of jargon to learn to be able to use it to its full ability.
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Likelihood to Renew
Jamf Software, LLC
We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.
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Microsoft
No answers on this topic
Usability
Jamf Software, LLC
Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.
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Microsoft
No answers on this topic
Support Rating
Jamf Software, LLC
Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.
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Microsoft
The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.
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In-Person Training
Jamf Software, LLC
They made me more comfortable using the product.
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Microsoft
No answers on this topic
Online Training
Jamf Software, LLC
The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.
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Microsoft
No answers on this topic
Implementation Rating
Jamf Software, LLC
Migration from an existing MDM requires device wipe and reenroll for full supervision of the device. It's somewhat painful. User enrollment makes things easier, but you miss out on full management.
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Microsoft
No answers on this topic
Alternatives Considered
Jamf Software, LLC
Even thought we are using this solutions for different purposes (macOS device management VS mobile device management), I think at the end Jamf Pro is more focused or aimed for macOS management, and mobile device management is just a good addition to that. Same I can tell about Ivanty, is more about iOS/Android management rather than macOS
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Microsoft
We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running.
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Return on Investment
Jamf Software, LLC
  • Jamf Pro has allowed us to minimize the time it takes to deploy devices. We can use zero-touch deployment methodologies which allow devices to go directly to end users and allow end users to get up and running without needing IT's help.
  • We have implemented both a third-party & macOS patching service, which allows us to ensure all apps and versions of macOS are updated and secure.
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Microsoft
  • Save a world of time when imaging
  • Save a world of time with patch management
  • Provides decent reports to get a snapshot quickly
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ScreenShots

Jamf Pro Screenshots

Screenshot of Jamf Pro (formerly Casper Suite) Dashboard