Jira Work Management vs. ProcessMaker

Jira Work Management suits projects involving multiple teams, such as product development. In our case, the design, development, and QA teams use Jira to track tasks from ideation to deployment. Custom workflows and real-time updates ensure that all teams are on the same page, and the ability to link related tasks helps manage dependencies effectively.

Incentivized

The task mining component is well suited for processes where there are a lot of steps performed in a variety of systems, particularly by a single individual on a team. It also requires a robust activity ID to be able to track an activity. It is not well suited when trying to track a process where the content is in an email.

Incentivized

• Provide a roadmap of all epics
• Provide a backlog in which you can see all the possible work to be done to create your sprint plan
• Have all our projects within reach
• Have a dashboard with editable columns to manage your work
• Be able to filter by person
• Be able to see past sprints

• User interface. It is clean and easy to understand. You won't get overwhelmed the second you log in.
• The workflow maker. With a drag and drop interface, you can easily visualize and implement what you want on the screen. Out of all the programs we tested, this one had the easiest process maker and designer.
• Ease of understanding. My biggest recommendation would be that this program is easy to access for anyone. There are complications (see negatives) but this program can be implemented quickly and efficiently, and nearly anyone can learn to use it. You will not feel like you are in the dark with it.

Incentivized

• More clarification on where to find useful tools and resources for new users.
• Breakdown of Projects, Tasks, Sub-tasks, bugs is hard to follow and cannot be changed once created.
• The ability to customize the dashboard/home page to fit the needs of individuals could use some work.

Incentivized

• Complications when you get to the more advanced pieces. When trialing, I found that the more advanced a process got, the more complicated it got for me in coding. When you begin using the more advanced features, you will find that you need to have a basic knowledge of coding - otherwise you won't go any further. This was my sole issue. Unfortunately, it was one that would have brought the school to a grinding halt if they were to ever get more complicated than they were.

Incentivized

As we are Atlassian users overall, this entire ecosystem is truly built from a 360 perspective. It becomes the one source of truth, and we can easily see where we are in our projects and where to emphasize focus in the upcoming period. There are some areas for minor improvements, but they are more a matter of preference rather than business necessity

Incentivized

I gave this overall rating for ProcessMaker due to its overall flexibility, design and ease of use for most. Examples of this from us include it being an excellent and trustworthy tool for automating processes, the abilities and capabilities for real-time process tracking and the web-based accessibility and implementation which allows for easy access and management of the tool.

Incentivized

The evolution of Jira Service Desk to Jira work management is accompanied by lot of new features like the List View which allows inline editing, easy column management, the Calendar View bases on extensible modal and state categories, the Timeline View supports tasks and subtasks, the Boards which allow the categorization of status and allow the visibility of subtasks on the cards, Forms can be created very easily, Project templates can be used based on the business area.

Incentivized

Before making the decision to get ProcessMaker, we assessed different and best options in the market, which are also quite competitive. KiSSFLOW, Blueworks Live, and Bizagi, being the most relevant and ADONIS, to mention the ones we consider the most relevant and capable of meeting our needs. In the end, we went for ProcessMaker because of mainly three things as described before: 1. Real-time process status tracking. 2. Metrics and dashboards. 3. Ease of use for constructing diagrams.

The capability is robust and quite industry agnostic. It would benefit significantly with some out of the box models - e.g. procure to pay on SAP and similar. They could also develop industry specific examples which could kickstart the implementation for organizations.

Incentivized

• For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
• Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.

Incentivized

• I'm using Communication edition to introduce BPMN in my organization. I can build the first process in a short time, make my boss more confident with my job.
• But, with ProcessMaker, we need more time to design code to handle the process, and without PHP/Javascript Programmer, it seems hard to work with more and more processes online.
• However, IE Browser is not well supported, somewhat let the user confuse.

Incentivized