What users are saying about
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Top Rated
121 Ratings
49 Ratings

Jotform

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Top Rated
121 Ratings
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Score 9 out of 100
49 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Jotform ranks higher in 1 feature set: Survey Logic
  • Zoho Forms ranks higher in 4 feature sets: Survey Content, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

8.7

Jotform

87%

Zoho Forms

Feature Set Not Supported
N/A
Jotform ranks higher in 3/3 features

Survey templates

9.3
93%
60 Ratings
N/A
0 Ratings

Themes

8.5
85%
63 Ratings
N/A
0 Ratings

Custom logo/branding

8.3
83%
65 Ratings
N/A
0 Ratings

Survey Content

9.2

Jotform

92%
10.0

Zoho Forms

100%
Zoho Forms ranks higher in 2/3 features

Changes to live survey

9.1
91%
59 Ratings
10.0
100%
8 Ratings

Question design help

9.1
91%
55 Ratings
N/A
0 Ratings

Multiple question types

9.4
94%
66 Ratings
10.0
100%
8 Ratings

Survey Logic

9.4

Jotform

94%
9.0

Zoho Forms

90%
Jotform ranks higher in 1/1 features

Survey logic flexibility

9.4
94%
59 Ratings
9.0
90%
8 Ratings

Survey Reporting & Analytics

9.1

Jotform

91%
9.8

Zoho Forms

98%
Zoho Forms ranks higher in 5/5 features

Response tracking

9.2
92%
61 Ratings
10.0
100%
8 Ratings

Data export

9.5
95%
65 Ratings
9.5
95%
8 Ratings

Standard reports

8.8
88%
57 Ratings
9.5
95%
8 Ratings

Custom reports

9.1
91%
53 Ratings
10.0
100%
8 Ratings

Analytics

9.0
90%
50 Ratings
10.0
100%
8 Ratings

Survey Administration & Security

9.3

Jotform

93%
9.5

Zoho Forms

95%
Jotform ranks higher in 1/2 features

Access controls

9.0
90%
54 Ratings
9.5
95%
8 Ratings

Compliance

9.6
96%
50 Ratings
N/A
0 Ratings

Survey Distribution

7.7

Jotform

77%
10.0

Zoho Forms

100%
Jotform ranks higher in 1/2 features

Vendor-offered crowdsourcing

7.1
71%
30 Ratings
N/A
0 Ratings

Respondent restrictions

8.4
84%
41 Ratings
10.0
100%
8 Ratings

Attribute Ratings

  • Zoho Forms is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.7

Jotform

97%
76 Ratings
10.0

Zoho Forms

100%
8 Ratings

Likelihood to Renew

9.1

Jotform

91%
3 Ratings

Zoho Forms

N/A
0 Ratings

Usability

9.3

Jotform

93%
58 Ratings
10.0

Zoho Forms

100%
2 Ratings

Support Rating

8.4

Jotform

84%
56 Ratings
10.0

Zoho Forms

100%
2 Ratings

Implementation Rating

6.4

Jotform

64%
1 Rating

Zoho Forms

N/A
0 Ratings

Likelihood to Recommend

Jotform

For academic or market research, the platform is able to attribute quality in data capture, as well as in the structuring of dynamic questions and answers. making it the best smart form option on the market today. In addition to facilitating intelligent data analysis even on the free plan. Perfect.
Gabriel Damazio | TrustRadius Reviewer

Zoho Forms

Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or SMS is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.
Humayun Farooqi | TrustRadius Reviewer

Pros

Jotform

  • It is even easier to use now than it was when I first started using it. I was pleasantly pleased with the changes made to the software.
  • The many things it can do. The data is downloadable in many different formats but my favorite is Excel, which gives me the flexibility to sort the data as needed.
  • My favorite is the fact that it is now so easy to share the links and a QR code is generated for you!
  • It optimizes easily for viewing on the laptop, tablet or cell phone.
Anonymous | TrustRadius Reviewer

Zoho Forms

  • Zoho Forms is easy to use and very affordable
  • Zoho is highly customizable
  • Sharing data online is easy thanks to the online forms
  • The survey templates make the tool easy to understand creating quick surveys is easy.
Anonymous | TrustRadius Reviewer

Cons

Jotform

  • I would love for Jotform to offer an a la carte for some of the products like maybe we pay for more form views and submissions but not all the other stuff.
  • Flexibility in css.
  • More options in the name field, maybe I want the last name first or for it to be a full one entry box.
  • A phone number entry field.
WTS Studio Recordings | TrustRadius Reviewer

Zoho Forms

  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
Anonymous | TrustRadius Reviewer

Pricing Details

Jotform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Jotform Editions & Modules

Edition
Silver$39.001
Gold$99.001
Free$0.00
Bronze$29.003
  1. Monthly
  2. none
  3. Monthly
Additional Pricing Details
Contact sales for enterprise pricing.

Zoho Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$10

Starting Price

$10 per month

Zoho Forms Editions & Modules

Edition
Basic$101
Standard$251
Professional$50`1
Free$01
Premium$1001
  1. per month
Additional Pricing Details
Contact support@zohoforms.com to try out our paid plans.

Likelihood to Renew

Jotform

Jotform 9.1
Based on 3 answers
I need this software to run my business, it's built around it.
Dean Sadler | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Usability

Jotform

Jotform 9.3
Based on 58 answers
It is very user-friendly and intuitive. The interface is very simple and straightforward. The elements are easily accessible even without having any prior knowledge of the interface. The customer support is incredibly awesome. They respond to you within 24-48hrs tops. They also provide a list of questions and answers that have already been asked.
Edwin Mathew | TrustRadius Reviewer

Zoho Forms

Zoho Forms 10.0
Based on 2 answers
The user interface and user experience is outstanding, seems like a lot of hard work has been put into it by the design, development and product teams. The fonts used are optimal, the icons and menu bars are well placed, the colors are very friendly to the eye and the standard white background is beautifully adjusted to the user expectations. The sliders are well designed and you can easily find whatever menu/option/feature you are looking for without much hassle.
Humayun Farooqi | TrustRadius Reviewer

Support Rating

Jotform

Jotform 8.4
Based on 56 answers
Their support is truly awful and negligent [in my opinion]. It's rare for me to get so mad as to write a review about it but given what we do, I think it's necessary to document it. We work in mental health and having client data [transmitted] through the API correctly can be a matter of life and death for someone in crisis. We have had repeated issues with this in JotForm and reset the integration multiple times and yet it continues. [In my experience] tags don't transmit, complete contacts are absent, or parts of data [are] missing despite being mapped. [Again, per my experience] their support will initially respond and then you hear nothing. It's been a huge issue and we are leaving them as a result. [I feel] it's truly infuriating and negligent.
William Schroeder | TrustRadius Reviewer

Zoho Forms

Zoho Forms 10.0
Based on 2 answers
I have contacted the support team at least once and they proved to be very helpful. Also, they were timely in responding to my issues
Anonymous | TrustRadius Reviewer

Implementation Rating

Jotform

Jotform 6.4
Based on 1 answer
Had to opt for Jotform to open in a separate window for some of my phones as being intergrated into my own site caused restricted viewing problems on some devices like mobiles.
Dean Sadler | TrustRadius Reviewer

Zoho Forms

No score
No answers yet
No answers on this topic

Alternatives Considered

Jotform

JotForm is superior compared to Google Forms in most aspects. However, the lack of collaboration in the free version makes it less attractive if managing several forms. But the form functionality and features makes up for this. JotForm is clean in layout, and provides a user experience like nonother. Highly recommended.
Anonymous | TrustRadius Reviewer

Zoho Forms

I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
Anonymous | TrustRadius Reviewer

Return on Investment

Jotform

  • We have generated over 130 leads last month. This is a 150% increase from the prior month's numbers.
  • We can give multiple staff members access to the forms. That's a plus in itself. It works well with virtual assistants also. This gives us [a] tremendous amount of flexibility which cuts down on nonrepetitive work.
  • We like that JotForm has a referral program. We will start to take full advantage of this program to develop more win-win relationships with not only clients but our vendors.
Anonymous | TrustRadius Reviewer

Zoho Forms

  • Positive. Initially, we thought that customers would not answer the forms, but most do.
  • Positive. If you really want to improve your service, this is an excellent way to start.
  • Positive. Whenever we have new ideas, we consult with clients.
Alexis Correa | TrustRadius Reviewer

Screenshots

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