Kanbanery (discontinued) vs. NinjaOne

I use Kanbanery for web app projects, customer support, and for my personal tasks. I think it would be perfect for DevOps, too. It might get a little tricky if there were hundreds of developers on one project, but with just ten to twenty people per team it's perfect.

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Well suited for support and management of a large fleet of endpoints, particularly across multiple regions and locations. Its well suited for MSPs for this reason. Its also effective for managing patching and updates for server infrastructure, where some other products are unable to manage. Its useful being able to access these features across multiple networks and domains. There is an option to monitor network equipment such as switches, but it didn't provide any information that wasn't already provided in the switches cloud portal.

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• I really like how easy it is for my clients to use Kanbanery. That's the most important thing for me in a project management tool, because I don't want the tool to get in the way of working with clients.
• I can see really quickly what needs to be done, and more importantly, what doesn't need to be done. Having a clear view of all my tasks takes a lot of stress of off me.
• Kanbanery is also good for communication with clients. If I have a task card that represents a component, we can talk about it in comments, or we use the project chat for general stuff. It keeps my email from getting cluttered.

• Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
• Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
• OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
• Support: NinjaOne support is always very prompt and helpful.
• Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
• Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.

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• I'd love to see some improvements in the Scrum burn down chart, but it works okay as it is.
• It would be nice if we could adjust the width of the columns. It's fine on most monitors, but on a small screen I have to scroll sideways.

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• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

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We already did. After evaluating many platforms, we found the cybersecurity of the company, its development direction, and the performance of the platform to be far superior at its price point.

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NinjaOne is easy to use, intuitive, and provides great value for our organization specifically with inventory tracking and patch management. There is also a wealth of control from an RMM perspective that we have over our fleet of hardware as well as customer websites. The communications with our account representative is outstanding as well. I'd highly recommend for organizations to engage with NinjaOne, and this is from a user who's used other RMM's and related software offerings at different MSP's. Go NinjaOne!

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Availability is very good

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The software loads quickly for the most part

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Ninja support has always been top notch. They have always been responsive and efficient both in troubleshooting issues or talking to me at a high-level about on-going improvements or needed changes. Both sales and Technical support has been good and I've been very pleased with the Customer service we have received from Ninja

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Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

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It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

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Use of Organizations and locations

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Kanbanery is the easiest to use with the best visibility. It doesn't have a lot of features I don't need, like Basecamp or LeanKit, but it's much more robust than Trello or Pivotal Tracker. It's just the perfect balance of ease of use and collaboration tools for me. I also like the UI better than the others. It's sleek without a lot of bright colors and rounded corners that make some tools look plastic and unprofessional.

NinjaOne has the most rounded set of features however I believe all of the programs have there own plus and minus points. We use a mixture of programs however NinjaOne is the most heavily used.

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Overall the software is very reliable

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• I feel like we're much more efficient. I spend more time working on tasks now and a lot less time digging through tickets.
• Since we can see when there's a problem in our team really easy with Kanbanery, people get help when they need it sooner. That has to be good for productivity.

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• Allowed us to use our full IT staff in remote offices to troubleshoot
• The quick site response times helps reduce the time spent trying to find, connect, and fix systems
• The ease of use creates confidence from our users that we can quickly fix their problems from anywhere in the world.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info