Xperience by Kentico vs. Zoho Commerce

Kentico is a robust and flexible CMS platform that is great for managing multiple websites and multiple environments (dev, stage, and production for instance). It makes content management very easy and makes it easy to keep the environments synced with the same content. However, the Kentico CMS does require a bit more technical understanding to get it set up properly and requires a bit more effort and support than, say, free open-source options.

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Zoho Commerce fits well in scenarios for our nutritional businesses have a quick setup for straightforward online sales, especially those already using Zoho tools like Inventory or Books. It shines for single-channel or emerging omnichannel retailers handling catalogs more than 1,000 SKUs, leveraging its drag-and-drop builder and basic automations. Also helps us to grow 5x in the last 6 months.

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• I love the intuitive top and left navigation within the content management platform. I can easily find what section, sub-section, and page I'm looking to edit
• For creating content, the WYSIWYG editor is so intuitive; it feels like you're working on an MS Word doc!
• The tab for adding metadata in simple fields takes away the headache of having to hunt and peck through code to add H1 tag, page description etc.
• The image library is easy to edit and manage

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• Inventory solution
• Financial management
• HRMS
• Order fulfillment

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• Kentico needs to invest in more enterprise class environment management utilities -- example: global CDN support via the CMS is sorely lacking. There are work-arounds, but it should be more elegant.
• The Kentico staging module could be improved to support the concept of bundled releases. Current staging module functionality is good, but could be improved.
• Kentico ecommerce support is a touch immature. While content management is superb, Kentico lags in this area when compared to many open source ecommerce engines.
• Kentico is lacking MVC support. 99% of the time this isn't an issue for the end-user or business user, but can be a hurdle for technology teams depending on the team's makeup.

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• Onboarding Challenges
• Sometimes Inventory Shortcomings
• At some platform Integration Issues but can be done via other sources

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We are locked into Kentico for the long haul. It provides us with an easy and flexible solution for a very non technical company to create a site and have the features they want, especially with the inclusion of EMS into our license. Now we have a true platform to build and grow our solutions.

It seriously is one of the best interfaces I have ever used. I also love the fact that I can use UI personalization to secure any functionality by user or role that I don't want that role to have access to. The best part is the customization of the UI, I can add in any button, tab, or menu item I want through it, no code required.

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As I am user of Zoho Commerce and having great experiences with it, giving 8 because they need to improve lot because as in market lot of expensive software are presents like SAP and Oracles but that is cheaper than that with similar feature.

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Their support staff is friendly, knowledgeable, and will work with you until your issue is fixed. This could take a few phone calls back and forth, but they are very diligent in helping you.

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The system provides many opportunities to integrate and enhance the platform and makes it easy to do so.

I've used Sitecore, Ektron, Joomla!, WordPress, and SharePoint (if you want to count that as a competitor for CMS). Kentico 8 blows them all out of the water. Nothing is more intuitive in the way that content is created, the way the site is setup, and how efficient rollouts can be with Content Staging.

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Zoho Commerce was chosen over Increff, Odoo & Unicommerce due to zero transaction fees saving 1-2% per sale, critical for thin-margin retail like 5x growth case. Good CS & IT services and product itself is detailed. Easy to download reports and easy to forecast. Since they are modifying yearly into their system as per customer needs.

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• Kentico has enabled faster speed to market for SMEs. They are empowered to enter content them selves while still having that content go through editorial review to ensure tone of voice and brand are maintained.
• Deploying Kentico has freed up web developer resources from manual content entry enabling them to build more useful solutions to support the business efforts
• Tapping into the Kentico event pipelne allows us to trigger external system events when product content is published.

• After using Zoho Commerce sales growth has been improved 15 to 20 % because of clear inventory visibility
• Consumer support has been improved which has increased retention of customer from 25% to 40 % compared when we were using different platform.
• Subscription cost is lower than other platforms related to features

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info