10 Reviews and Ratings
186 Reviews and Ratings
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.Incentivized
Pendo is very well suited for startups and mid size product companies who are looking for - Help in user experience buildingMeasuring the impact of a feature on the requirement phase itselfAdvanced analytics to get a sense of how the product is workingInsights about necessary changes that are required to make the product betterIncentivized
Ease of use for distributing email to large quantities of recepients.Exporting data for data evaluation and manipulation.Customizing the types of questions and response scoring.
Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.To promote new features.To train customers on how to use new features.To survey our customers within the software.Incentivized
Based on our usage we didn't face issues using KeySurvey
I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.Sometimes takes a while to refresh counts when adding a new tag.Incentivized
This decision is out of my hands.
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue Incentivized
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.Incentivized
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Use Segment to install and cut developers out of the work cycle!Incentivized
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.Incentivized
WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.Incentivized
Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.Improved customer service based on clients feedbackThe emails delivery report complimented our emails reports from other tools, so we used it for email db management!
We have had an ROI in reduced support contacts.We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.