Likelihood to Recommend Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
Read full review The software is really good for managing inputs and inventory as well as maintaining traceability. The "track picking moves" functionality lets you look into a specific lot or serial numbers and view all the product moves that occurred with that lot. However, some navigation is not intuitive. For example, if I click on an item in the BoM of an assembly, then click the back button to go back to the assembly, the site goes all the way back to the home screen. Some of these quirks mean that there is a learning curve for the software, but overall the tracking is very good.
Read full review Pros Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices. Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network. Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper. Read full review Ignore requests for support continue to collect money from users through micro-charges; apps, supports, etc. Offer no support when they do finally respond, saying that it's the app developer's duty. Creates a system that forces people that are good with software systems to pay for support Read full review Cons Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent. Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network Datacenter compliance is a manual project. We used Excel extensively. License optimization is limited to installations v surplus licenses. We need to know who's using what and how. Read full review Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable. Enterprise version is as expensive as other ERP in the market. Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform. Read full review Likelihood to Renew The price to function scale is so far towards function it would be stupid to get rid of it
Read full review Usability I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Read full review Support Rating Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
Read full review Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!
Read full review Alternatives Considered Microsoft System Center needs to install agents on all IT asset for discovery and sometimes the agents can easily get corrupted. Lansweeper is a SaaS solution and it's easier to deploy to all IT asset that are connected to the network. This save us a lot of deployment time without the need to engage vendor for professional service.
Read full review I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Read full review Return on Investment It had a positive impact on solutions expense cause several teams we're using different solutions with different costs that used several servers and DB resources. Now, we've been able to simply that a lot with Lansweeper. With my previous point, people had to train and learn about each of their solutions. Now we can put a team in charge and so the other teams can focus on other tasks. Last year Lansweeper changed their licencing prices a lot so it slashed our budget. Read full review The integration of the support department in the sales processes was easily carried out by implementing Odoo. Improved functionality and UI of the sales and logistics related processes in the company. Read full review ScreenShots