Lansweeper vs. ServiceNow IT Asset Management

Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
• Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
• Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
• Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
• Datacenter compliance is a manual project. We used Excel extensively.
• License optimization is limited to installations v surplus licenses. We need to know who's using what and how.

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

The price to function scale is so far towards function it would be stupid to get rid of it

Incentivized

Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.

Incentivized

Microsoft System Center needs to install agents on all IT asset for discovery and sometimes the agents can easily get corrupted. Lansweeper is a SaaS solution and it's easier to deploy to all IT asset that are connected to the network. This save us a lot of deployment time without the need to engage vendor for professional service.

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• It had a positive impact on solutions expense cause several teams we're using different solutions with different costs that used several servers and DB resources. Now, we've been able to simply that a lot with Lansweeper.
• With my previous point, people had to train and learn about each of their solutions. Now we can put a team in charge and so the other teams can focus on other tasks.
• Last year Lansweeper changed their licencing prices a lot so it slashed our budget.

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized