What users are saying about
12 Ratings
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Score 6.9 out of 100
21 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
SAP Sales Cloud
Customer data management / contact management
LexisNexis InterAction
8.0
SAP Sales Cloud
Workflow management
LexisNexis InterAction
3.0
SAP Sales Cloud
Territory management
LexisNexis InterAction
3.0
SAP Sales Cloud
Opportunity management
LexisNexis InterAction
5.0
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
SAP Sales Cloud
Interaction tracking
LexisNexis InterAction
3.0
SAP Sales Cloud
Channel / partner relationship management
LexisNexis InterAction
6.0
SAP Sales Cloud

Customer Service & Support

LexisNexis InterAction
8.7
SAP Sales Cloud
Case management
LexisNexis InterAction
8.0
SAP Sales Cloud
Call center management
LexisNexis InterAction
9.0
SAP Sales Cloud
Help desk management
LexisNexis InterAction
9.0
SAP Sales Cloud

Marketing Automation

LexisNexis InterAction
8.0
SAP Sales Cloud
Lead management
LexisNexis InterAction
7.0
SAP Sales Cloud
Email marketing
LexisNexis InterAction
9.0
SAP Sales Cloud

CRM Project Management

LexisNexis InterAction
4.7
SAP Sales Cloud
Task management
LexisNexis InterAction
5.0
SAP Sales Cloud
Billing and invoicing management
LexisNexis InterAction
4.0
SAP Sales Cloud
Reporting
LexisNexis InterAction
5.0
SAP Sales Cloud

CRM Reporting & Analytics

LexisNexis InterAction
4.3
SAP Sales Cloud
Forecasting
LexisNexis InterAction
4.0
SAP Sales Cloud
Pipeline visualization
LexisNexis InterAction
4.0
SAP Sales Cloud
Customizable reports
LexisNexis InterAction
5.0
SAP Sales Cloud

Customization

LexisNexis InterAction
4.3
SAP Sales Cloud
Custom fields
LexisNexis InterAction
4.0
SAP Sales Cloud
Custom objects
LexisNexis InterAction
4.0
SAP Sales Cloud
Scripting environment
LexisNexis InterAction
4.0
SAP Sales Cloud
API for custom integration
LexisNexis InterAction
5.0
SAP Sales Cloud

Security

LexisNexis InterAction
8.0
SAP Sales Cloud
Single sign-on capability
LexisNexis InterAction
8.0
SAP Sales Cloud
Role-based user permissions
LexisNexis InterAction
8.0
SAP Sales Cloud

Social CRM

LexisNexis InterAction
4.5
SAP Sales Cloud
Social data
LexisNexis InterAction
4.0
SAP Sales Cloud
Social engagement
LexisNexis InterAction
5.0
SAP Sales Cloud

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
SAP Sales Cloud
Marketing automation
LexisNexis InterAction
5.0
SAP Sales Cloud
Compensation management
LexisNexis InterAction
5.0
SAP Sales Cloud

Platform

LexisNexis InterAction
5.0
SAP Sales Cloud
Mobile access
LexisNexis InterAction
5.0
SAP Sales Cloud

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Support Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
SAP Sales Cloud
7.5

Support Rating

LexisNexis InterAction
SAP Sales Cloud
7.0

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