TrustRadius: an HG Insights company

Lifesize Video Conferencing vs. Sysomos, now part of Meltwater

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lifesize Video Conferencing

    Score9 out of 10
    N/ALifesize is a web conferencing platform focused on making video conferencing systems and video conferencing apps work well together, while still being easy-to-use. Their platform incorporates web conferencing software with meeting room devices and wireless screen sharing.

    $12.95

    Call for pricing

    Sysomos, now part of Meltwater

    Score9.5 out of 10
    N/ASysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

    $1,000

    per month

    Pricing
    Lifesize Video ConferencingSysomos, now part of Meltwater
    Editions & Modules
    Enterprise
    $12.95 per user/month
    Call for pricing
    Plus
    $14.95 per user/month
    Call for pricing
    Standard
    $16.95 per user/month
    Call for pricing
    Sysomos
    $1,000.00
    per month
    Offerings
    Pricing Offerings
    Lifesize Video ConferencingSysomos, now part of Meltwater
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsWith every plan, you get the collaboration features you use everyday, at no additional cost: • Unlimited video conferences • Downloadable desktop and mobile apps • Secure encryption set by default • Unlimited meeting duration • Free, browser-based web app • Two-way and group chat with popular chat integrations • Centralized, name-based directory • Online reporting and account management • Email and calendar scheduling—
    More Pricing Information
    Community Pulse
    Lifesize Video ConferencingSysomos, now part of Meltwater
    Considered Both Products
    Lifesize
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    79%
    Would buy again
    11 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    71%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    92%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Features
    Lifesize Video ConferencingSysomos, now part of Meltwater
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Lifesize Video Conferencing and Sysomos, now part of Meltwater
    Feature
    Lifesize Video Conferencing
    8.9
    160 Ratings
    12% above category average
    Sysomos, now part of Meltwater
    -
    Ratings
    High quality audio8.9160 Ratings00 Ratings
    High quality video8.9158 Ratings00 Ratings
    Low bandwidth requirements8.9150 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Lifesize Video Conferencing and Sysomos, now part of Meltwater
    Feature
    Lifesize Video Conferencing
    9.0
    155 Ratings
    12% above category average
    Sysomos, now part of Meltwater
    -
    Ratings
    Desktop sharing9.0155 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Lifesize Video Conferencing and Sysomos, now part of Meltwater
    Feature
    Lifesize Video Conferencing
    8.9
    148 Ratings
    9% above category average
    Sysomos, now part of Meltwater
    -
    Ratings
    Calendar integration8.9112 Ratings00 Ratings
    Meeting initiation8.9141 Ratings00 Ratings
    Record meetings / events8.9112 Ratings00 Ratings
    Slideshows8.996 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Lifesize Video Conferencing and Sysomos, now part of Meltwater
    Feature
    Lifesize Video Conferencing
    9.0
    93 Ratings
    11% above category average
    Sysomos, now part of Meltwater
    -
    Ratings
    Live chat9.092 Ratings00 Ratings
    Q&A9.062 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Lifesize Video Conferencing and Sysomos, now part of Meltwater
    Feature
    Lifesize Video Conferencing
    9.0
    113 Ratings
    11% above category average
    Sysomos, now part of Meltwater
    -
    Ratings
    Participant roles & permissions9.0113 Ratings00 Ratings
    Best Alternatives
    Lifesize Video ConferencingSysomos, now part of Meltwater
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    Mention
    Score8 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    Mention
    Score8 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    Social Suite by Reputation.com
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Lifesize Video ConferencingSysomos, now part of Meltwater
    Likelihood to Recommend
    8.0
    (161 ratings)
    7.0
    (46 ratings)
    Likelihood to Renew
    10.0
    (23 ratings)
    6.8
    (28 ratings)
    Usability
    8.4
    (36 ratings)
    9.0
    (6 ratings)
    Availability
    8.2
    (7 ratings)
    8.2
    (5 ratings)
    Performance
    8.2
    (15 ratings)
    8.5
    (5 ratings)
    Support Rating
    7.0
    (48 ratings)
    2.0
    (8 ratings)
    In-Person Training
    7.3
    (2 ratings)
    9.6
    (2 ratings)
    Online Training
    9.1
    (5 ratings)
    8.0
    (5 ratings)
    Implementation Rating
    8.0
    (135 ratings)
    10.0
    (8 ratings)
    Configurability
    7.7
    (10 ratings)
    -
    (0 ratings)
    Ease of integration
    7.4
    (10 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (18 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (6 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Lifesize Video ConferencingSysomos, now part of Meltwater
    Likelihood to Recommend
    Lifesize
    Lifesize Video Conferencing is a real-time meeting and video conferencing solution that works simply and immediately with features that fit our needs. I recommend it because it is professional, easy to configure, with maximum security, and where collaboration and teamwork are essential. possible, increasing workflow and productivity, to increase communication and efficiency in projects, it offers positive results and a pleasant experience for all.
    Read full review
    Discontinued Products
    Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
    Incentivized
    Read full review
    Pros
    Lifesize
    • The touchpad makes it extremely easy to join or start conference calls with a single pushbutton.
    • The Lifesize solution is affordable and has been extremely reliable for our video conference calls.
    • Camera quality is great and provides clear video for our organization.
    • The pan/tilt/zoom features are very helpful to focus in on specific people or items during a training or demonstration.
    Incentivized
    Read full review
    Discontinued Products
    • Ad-hoc research. During planning phase of a campaign it is a helpful tool to understand the marketplace, key influencers and topics that engage a target demographic.
    • Post-event hashtag analysis. Rapid generation of reporting on efficacy of a campaign, key voices, topics that resonated, viral reach and more.
    • User interface. Friendly and accessible enough to minimize training needs and enable decentralized access, though we have found some hand-holding is still required to get the most out of the platform.
    Incentivized
    Read full review
    Cons
    Lifesize
    • Lack of features or options to integrate with other solutions
    • Audio was just ok. If it was a meeting with more than 3-4 people, it seemed it was too much
    • I had a hard time with support. They were not very responsive and felt like an up-hill battle at times.
    Incentivized
    Read full review
    Discontinued Products
    • It does not provide a visual for volume over time.
    • The visuals aren't excellent, and would require an export to create better looking graphics.
    • The interface isn't intuitive and sometimes requires clicking around to find things that seem like they should be under a different title.
    Incentivized
    Read full review
    Likelihood to Renew
    Lifesize
    Other than the HIPAA compliance, we have no compelling reason to retain LifeSize when we can already pay for similar services included with our UCaaS service. Our UCaaS vendor, Fuze, includes video conferencing with the VoIP services via single, integrated client software package. Additional limitations include minimal implementation assistance, training service, training materials and assistance driving internal adoption. Issues with slow speed for desktop sharing and audio quality make the technical aspects of Lifesize inferior to competitors.
    Incentivized
    Read full review
    Discontinued Products
    There are two differentiating features that Sysomos MAP has that the competitor tools I have experienced (Radian6, Meltwater Buzz) did not: user-friendly Boolean queries for searches and near-real-time results. The former is important because, of course, your results are only as good as your search/campaign. With Sysomos, once you master Boolean queries (which isn't terribly difficult) you're set for creating any kind of listening report. I strongly prefer this to the "campaign creator" forms that other services provide. Second, Sysomos MAP returns results almost immediately - like a Google search. So if you get your results and see that you need to tweak your query - no big deal. Or if you have a last-minute request for a client - not an issue. Meltwater can take up to 48 hours for a search to fully populate. This is a major issue if you get your full set of results back and see that you need to adjust the query; you're looking at another two days of wait time. A long wait on results can also prove problematic in agency settings where clients or prospective clients often need results with a quick turnaround.
    Read full review
    Usability
    Lifesize
    Overall experience with Lifesize Video Conferencing has been great. While it serves it's basic purpose of allowing smooth video/audio meetings of people located at different places with option of screen sharing/chatting/ recording, what add to it's pros are it's accessibility from various platforms, flexibility to switch to a listen only mode in case of network issues and ease of operation.
    Incentivized
    Read full review
    Discontinued Products
    The product is very easy to use. The platform is visual and data is easy to read. Boolean construction can sometimes be difficult, but the boolean constructor tool is helpful for boolean beginners. For more experienced boolean constructors, the boolean display at the top is very helpful in identifying where there may be holes in the construction
    Read full review
    Reliability and Availability
    Lifesize
    Since we are an educational institution we not only have scheduled classes which must be available, but we have staff members in a variety of areas ranging from recruiting and admissions to advancement and the President's office who need to connect with students, alumni and other interest groups, often at odd hours. I have not, since using Lifesize had anyone complain of not being able to connect
    Incentivized
    Read full review
    Discontinued Products
    Not really an availability issue, but concurrency licensing rules mean that only one user can be logged in at a time.
    Read full review
    Performance
    Lifesize
    Lifesize is an amazing platform for VC. However, it is a costly solution for any scaling startup. However, implementation and user acceptability was fairly easy and worth the additional spend. Quality has always been on point and support has always taken care of us. Our account manager also ensured a seamless transition process for Google Hangouts. Will go with this solution again at any other organization.
    Incentivized
    Read full review
    Discontinued Products
    This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
    Read full review
    Support Rating
    Lifesize
    Support has been decent throughout our use of Lifesize Video Conferencing. There were times we needed to make changes, customizations and additions to the application which took a little longer than expected. Overall the support team for Lifesize was very responsive to our requests. When we experienced issues with the application they were resolved to our expectations.
    Incentivized
    Read full review
    Discontinued Products
    Unfortunately, we have not had a great experience with customer support from Klear. In the sales process, they were very responsive and helpful, but when onboarded, it definitely changed. We are based in the US and our customer service rep is based in Israel, meaning our work hours barely overlap. Oftentimes we're waiting 24+ hours for a response, and when it's a time-sensitive issue (like the platform not pulling in Instagram Story data) we want it to be resolved as quickly as possible. Klear also has a chat feature for more immediate help, but we've experienced a similar situation there where it takes 12+ hours to get a response and it's usually from our customer service rep. Our rep is very nice, but also doesn't seem very knowledgeable about the platform, and usually can't provide an immediate answer to a question we ask and has to "check with her team."
    Incentivized
    Read full review
    In-Person Training
    Lifesize
    Sensus was really helpful in the initial setup and training of our technical Support Team. Sensus gave us training on site so that it would be our own equipment that was set up. Then the in house tech team took over to train other users who would be using the system. When needed the Sensus and Lifesize tech support were really helpful in trouble shooting or guiding us through any difficulty.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Online Training
    Lifesize
    I gave this rating because Lifesize's website offers multiple quality videos that shows you exactly how the software works. The videos are divided into different categories which makes searching for a video fairly simple! If for some reason you have a question not answered in one of the how-tos you can always contact support. Excellent product, excellent service!
    Incentivized
    Read full review
    Discontinued Products
    We had a kick-off training with the whole team where they walked us through the functionality. This was a pretty effective and comprehensive training.
    Read full review
    Implementation Rating
    Lifesize
    Great for companies that need to accomplish multiple things at once while at different places. From our experience, broadcasting news is most favorable considering the level of excellence you get with the product plus the affordability. It can be used both privately amongst employees, or shared publicly through covering events
    Incentivized
    Read full review
    Discontinued Products
    Implementation was so easy I dont even remember it!
    Incentivized
    Read full review
    Alternatives Considered
    Lifesize
    When compared to Zoom, one of the massive benefits that Lifesize brings is total peace of mind with security. Call encryption is part of the core in Lifesize and not an optional feature as in Zoom. I don't know about you, but every conversation can contain private and confidential information, so protecting me, my team, and my customers is totally covered with Lifesize! When compared with other providers, the quality of the video and lip sync on Lifesize is simply flawless. With the ability to deliver a call at 4k ultra high definition at 60 frames per second, the platform is simply awesome! Zoom is only 720p and the data share is only 5 frames per second. Zoom is simply substandard when compared to Lifesize. We often speak with clients who are using Teams or Skype for Business, but when you compare the video and audio quality with that achieved by Lifesize, they simply do not match up. If you want excellent quality video and ultra-sharp audio, then Lifesize is the only way to go!
    Read full review
    Discontinued Products
    We've used Sprout Social & Hootsuite in the past -- and they all stack up pretty evenly. Sysomos has the same features as Sprout or Hootsuite, except their reports and analytics are a little more detailed. Hootsuite has a better social media management software and dashboard though
    Incentivized
    Read full review
    Scalability
    Lifesize
    With LifeSize Cloud, it's very easy to simply add another Icon to your system and join it to your cloud. You can easily and instantly create meetings and add users both in your organization and out without any difficulty. The cooperation between the Icons and cloud users running on their laptops makes it easy to scale this out to your entire company, including joint venture without difficulty.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Return on Investment
    Lifesize
    • Training users on how to use the software is quick and easy.
    • Calling abroad saves a good chunk of money for both the end user and company.
    • Does save on travel as remote users are able to have a similar experience as the people attending the meetings and no need to travel to the other locations for meetings.
    Incentivized
    Read full review
    Discontinued Products
    • Lowered costs and overhead when Expion got introduced as we now use one centralized solution for all of our social media work
    • We can finally calculate ROI with ease and understand our campaign performance through proper tracking and analytics
    • Competition tracking was never easier
    Incentivized
    Read full review
    ScreenShots

    Lifesize Video Conferencing Screenshots

    Screenshot of Lifesize Web App directoryScreenshot of Lifesize Web App screen sharing and five-way callScreenshot of Lifesize Desktop App home screenScreenshot of Lifesize Desktop App group video call with moderator controlsScreenshot of Lifesize Record & Share personal video libraryScreenshot of Lifesize Record & Share personal video library - video feed

    Sysomos, now part of Meltwater Screenshots

    Screenshot of TOP CONTENT: See the best performing content from all your social media channels in one view plus compare it against your competitors’ pages.Screenshot of FAN MODERATION: Sysomos Expion makes it easy to know who to speak to, when to engage in conversation and can even be integrated with customer care centers.Screenshot of PUBLISH: Easily plan, schedule and publish content from a simple drag-and-drop calendar with workflow that’s easy to track and review.Screenshot of OPTIMIZE PAID ADS: Optimize paid ads with smarter analytics and trending triggers so you can better understand how organic and paid content are working together.Screenshot of DYNAMIC DASHBOARDS: Powerful marketing analytics shows that it’s not just about creating a report or crunching some numbers - but about telling a story.  You’ll discover patterns, breakouts, and trends in real time to capitalize on opportunities.