LinkedIn Sales Navigator vs. Microsoft Dynamics 365

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LinkedIn Sales Navigator
Score 8.6 out of 10
N/A
LinkedIn Sales Navigator is a sales intelligence software solution offered by LinkedIn.
$79.99
per month
Microsoft Dynamics 365
Score 7.8 out of 10
N/A
Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.
$44
per month
Pricing
LinkedIn Sales NavigatorMicrosoft Dynamics 365
Editions & Modules
Professional
$79.99
per month
Team
$134.99
per license
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
LinkedIn Sales NavigatorMicrosoft Dynamics 365
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LinkedIn Sales NavigatorMicrosoft Dynamics 365
Considered Both Products
LinkedIn Sales Navigator
Chose LinkedIn Sales Navigator
I have used ZoomInfo in the past, ZoomInfo has a lot of great information, the data is delayed and sometimes inaccurate. LinkedIn Sales Navigator is more real-time as people are updating their profiles. Whereas ZoomInfo is a data scraping tool so it might be 6 months of old …
Chose LinkedIn Sales Navigator
Winmo is a nice tool for finding email addresses and getting better company updates (accounts in jeopardy) and also does a nice job of pulling in data from other sources. But LinkedIn almost always has the MOST up to date information on prospects - job title, location info, …
Microsoft Dynamics 365
Chose Microsoft Dynamics 365
While it might be better than Sugar (probably not), it's definitely not as useful as Salesforce.
That said, CRMs are primarily what the company makes of them, and if the company is willing to invest in building out processes and integrations with other systems, Dynamics could be …
Top Pros
Top Cons
Features
LinkedIn Sales NavigatorMicrosoft Dynamics 365
Prospecting
Comparison of Prospecting features of Product A and Product B
LinkedIn Sales Navigator
7.9
179 Ratings
3% above category average
Microsoft Dynamics 365
-
Ratings
Advanced search8.2179 Ratings00 Ratings
Identification of new leads8.0177 Ratings00 Ratings
List quality7.8173 Ratings00 Ratings
List upload/download7.3118 Ratings00 Ratings
Ideal customer targeting8.2172 Ratings00 Ratings
Load time/data access7.8159 Ratings00 Ratings
Sales Intelligence Data Standards
Comparison of Sales Intelligence Data Standards features of Product A and Product B
LinkedIn Sales Navigator
7.2
177 Ratings
7% below category average
Microsoft Dynamics 365
-
Ratings
Contact information6.7156 Ratings00 Ratings
Company information7.4177 Ratings00 Ratings
Industry information7.4172 Ratings00 Ratings
Data Augmentation & Lead Qualification
Comparison of Data Augmentation & Lead Qualification features of Product A and Product B
LinkedIn Sales Navigator
7.4
174 Ratings
0% above category average
Microsoft Dynamics 365
-
Ratings
Lead qualification process5.9133 Ratings00 Ratings
Smart lists and recommendations7.6156 Ratings00 Ratings
Salesforce integration6.3128 Ratings00 Ratings
Company/business profiles8.6170 Ratings00 Ratings
Alerts and reminders8.0152 Ratings00 Ratings
Data hygiene7.0152 Ratings00 Ratings
Automatic data refresh7.0132 Ratings00 Ratings
Tags6.8126 Ratings00 Ratings
Filters and segmentation9.2160 Ratings00 Ratings
Sales Intelligence Email Features
Comparison of Sales Intelligence Email Features features of Product A and Product B
LinkedIn Sales Navigator
6.4
77 Ratings
14% below category average
Microsoft Dynamics 365
-
Ratings
Sales email templates7.170 Ratings00 Ratings
Append emails to records5.865 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
7.7
69 Ratings
0% below category average
Customer data management / contact management00 Ratings8.968 Ratings
Workflow management00 Ratings7.166 Ratings
Territory management00 Ratings8.050 Ratings
Opportunity management00 Ratings8.162 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.265 Ratings
Contract management00 Ratings8.151 Ratings
Quote & order management00 Ratings8.147 Ratings
Interaction tracking00 Ratings7.059 Ratings
Channel / partner relationship management00 Ratings7.150 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
7.0
54 Ratings
7% below category average
Case management00 Ratings8.050 Ratings
Call center management00 Ratings8.044 Ratings
Help desk management00 Ratings5.048 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
7.6
66 Ratings
0% below category average
Lead management00 Ratings8.160 Ratings
Email marketing00 Ratings7.161 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
7.4
63 Ratings
3% below category average
Task management00 Ratings7.158 Ratings
Billing and invoicing management00 Ratings7.143 Ratings
Reporting00 Ratings8.152 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
8.7
64 Ratings
14% above category average
Forecasting00 Ratings9.054 Ratings
Pipeline visualization00 Ratings9.060 Ratings
Customizable reports00 Ratings8.163 Ratings
Customization
Comparison of Customization features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
7.6
66 Ratings
1% above category average
Custom fields00 Ratings8.165 Ratings
Custom objects00 Ratings8.060 Ratings
Scripting environment00 Ratings8.147 Ratings
API for custom integration00 Ratings6.251 Ratings
Security
Comparison of Security features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
7.6
61 Ratings
9% below category average
Single sign-on capability00 Ratings8.155 Ratings
Role-based user permissions00 Ratings7.156 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
7.6
36 Ratings
4% above category average
Social data00 Ratings8.135 Ratings
Social engagement00 Ratings7.136 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
7.1
55 Ratings
3% below category average
Marketing automation00 Ratings7.155 Ratings
Compensation management00 Ratings7.128 Ratings
Platform
Comparison of Platform features of Product A and Product B
LinkedIn Sales Navigator
-
Ratings
Microsoft Dynamics 365
8.1
47 Ratings
9% above category average
Mobile access00 Ratings8.147 Ratings
Best Alternatives
LinkedIn Sales NavigatorMicrosoft Dynamics 365
Small Businesses
Lead411
Lead411
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Lead411
Lead411
Score 9.1 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
D&B Hoovers
D&B Hoovers
Score 8.9 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LinkedIn Sales NavigatorMicrosoft Dynamics 365
Likelihood to Recommend
8.0
(180 ratings)
2.1
(89 ratings)
Likelihood to Renew
8.0
(3 ratings)
8.0
(20 ratings)
Usability
6.0
(8 ratings)
2.1
(19 ratings)
Support Rating
9.0
(3 ratings)
8.0
(11 ratings)
Online Training
-
(0 ratings)
7.5
(2 ratings)
Implementation Rating
8.0
(2 ratings)
9.2
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
3.8
(3 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
LinkedIn Sales NavigatorMicrosoft Dynamics 365
Likelihood to Recommend
LinkedIn
If you are trying to grow your business via sales or get a message out, LinkedIn Sales Navigator would be a great investment. You can easily group businesses together based on their operations, business classification, etc. However, if you were looking for a less specific and refined approach, it may be less appropriate.
Read full review
Microsoft
All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Read full review
Pros
LinkedIn
  • Search Functionality: LinkedIn Sales Navigator has one of the most powerful search functions. The filters are not unnecessary and some are very well thought of. You can drill down to finding a needle in a haystack of 20000 employee company when it comes to using LinkedIn Sales Navigator if done in the right manner.
  • Smart Links: Gone are the days of attached Decks. One can simply create their deck online using this feature on LinkedIn Sales Navigator, or even upload an existing ppt. A smart link is shareable as well as trackable for opens and clicks.
  • Fewer Clicks: With a single click, I can filter out decision-makers in any company. With a single click, I can import contacts from LinkedIn Sales Navigator to Salesforce. Lesser clicks are actually less stressful if you think.
Read full review
Microsoft
  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Read full review
Cons
LinkedIn
  • Inbox needs work - too much confusion around your LinkedIn inbox and Sales Nav inbox
  • Sorting - need a better, faster way to sort by for prospect lists and account lists
  • Only voluntarily shared information. No cross checking or using API’s like a ZoomInfo
Read full review
Microsoft
  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Read full review
Likelihood to Renew
LinkedIn
This question is a no-brainer. The tool is the industry standard for anyone tied to sales and marketing. The name "LinkedIn Sales Navigator" is synonymous with streamlining relevant customer and account data in an easy to use format that is actionable and intelligent. The focus on continuous improvement and richer means of communicating with customers and prospects is evident each time new features are rolled out. The social component of the tool even includes a gamification component to ensure that peers remain relevant among each other, which is refreshing and enjoyable for those who engage the tool on a daily basis.
Read full review
Microsoft
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Read full review
Usability
LinkedIn
It lets you pull people with specific titles in specific areas and with the criteria you choose--job changes, mutual connections based on schools, roles, and companies, etc. It is easy to upload these lists into other software or download and save them to a drive.
Read full review
Microsoft
The user-interface is very clunky, truncating data fields while wasting space on the screen. There are too many menus.
Getting bulk data into the system used Excel. This caused much "mojibake" (look it up in Wikipedia) by the poor handling of different character sets (UTF-8 and Windows 1252).
Getting data out of the system was extremely long-winded and unreliable. It seemed that Microsoft never wanted us to copy data out of the system.
Read full review
Support Rating
LinkedIn
The tool speaks for itself, but the support is definitely a significant portion of why we use the tool. The company cares about their customer's success and it shows. We do not have to wait for long periods of time for the support team to respond; they do so in a timely manner, and virtually always with relevant insights and solutions.
Read full review
Microsoft
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Implementation Rating
LinkedIn
I am unsure of the rollout, as I was not involved. I was an early adopter, and I have had a lot of success with the tool personally at multiple organizations, but I have no idea whether the implementation process encountered any errors. I can personally say that it works, and that I have not encountered significant issues with the tool since adoption, although a few issues like messages showing up as being unread even though they have been opened have been an on-again/off-again issues throughout the past few years. Overall, the company is doing a great job, and our implementation seems to have been effective.
Read full review
Microsoft
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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Alternatives Considered
LinkedIn
linkedin has way better data cleanup and relevant contact information. It provides a great insight into how to target personally your prospects, and gives great engagement highlights. ZoomInfo is sometimes outdated, the prospect has moved companies or is no longer employed there-- alot of filtering through the weeds can be hard if you are trying to hit high metrics and make your time valuable
Read full review
Microsoft
Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Read full review
Contract Terms and Pricing Model
LinkedIn
No answers on this topic
Microsoft
On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
Read full review
Professional Services
LinkedIn
No answers on this topic
Microsoft
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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Return on Investment
LinkedIn
  • Helped warm up a few leads that I was having trouble getting in touch with via phone and email
  • Allowed me to better identify the key stakeholders at companies I was targeting
  • Kept me up to date on what was happening with my prospects and their companies.
Read full review
Microsoft
  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Read full review
ScreenShots