Absorb LMS aims to empower organizations to train employees with the skills needed to stay modern and relevant in today's fast-paced world. The LMS software focuses on aligning learning needs with business demands.
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Litmos
Score 7.4 out of 10
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Litmos is a cloud-based Corporate LMS. Core features include a course builder, assessments and quizzes, surveys and feedback, eCommerce, virtual classrooms, certifications, course library, SCORM and TIN CAN support, reporting, and gamification tools.
Absorb LMS is feature packed with small but smart elements (can have a username that isnt an email, can change the core language used in the platform, can change the font and layout) that offer greater security and accessibility for learners.
Verified User
Professional
Chose Absorb LMS
The ease of useability and functionality with a great customer support team.
Verified User
Executive
Chose Absorb LMS
We opted to move across to Absorb LMS to reduce costs and provide greater gamification for our learners. We were intrigued by its customisation to allow us to white label our LMS as much as possible to create a UI that was easy to navigate for our specific demographic of less …
Absorb LMS had the richest feature set for relative cost and promised seamless integration with ADP Workforce Now (somewhat overpromised).
Verified User
Vice-President
Chose Absorb LMS
Absorb LMS provided us the most robust set of features and lowest cost. A bug feature for us was 21CFR11 compliant signatures which other vendors do not have or charge extra to bolt on to the solution.
Absorb [LMS] had [many] of the same features. Many of the vendors had a lower base price with additional pricing for the add-ons. From a cost perspective, the majority of software providers' costs were higher with all of the required addons. For the features required Absorb …
We selected Litmos in 2018 against My Trailhead from Salesforce. Litmos won out because My Trailhead was not well built out at the time and the Litmos sales team was good. We have always evaluated over the years with Absorb, MindTickle, etc. and have elected to keep Litmos. …
The others are more robust and reporting is superior. They have had AI for longer and have more experience. Content from other vendors is more robust compared to Litmos and taught by experts in the field. Learning can be tied to specific skills and as part of the L&D strategy. …
Adding in D2L and clarifying Articulate's RISE LMS platform
I would say that Docebo had the best platform in terms of it's UI and some of the features it offered. But overall, SAP Litmos won in terms of administrator capabilities and ease of use.
Each one of the other products reviewed had one or more required features missing. A big feature that most other LMS's didn't have was a native iOS or Android application; or if there was a mobile application, it was quite frankly difficult to use and unintuitive. The Litmos …
As a way to deliver eLearning content and track completion, I think Absorb handles our 7000+ users competently. In addition, their support team was always extremely helpful and responsive. When we went through the process of integrating Absorb with Skillsoft Business Advanced library, Absorb's team was very knowledgeable and helpful. I think teams needing more streamlined checklist-style OJT skills tracking will be disappointed by Absorb's feature. It takes 4-5 clicks for a user to trainer to sign off on one skill.
For us, Litmos does what we need it to do. It houses all of our training in one place and allows us to send it out to our entire staff quickly and easily. The only area we really struggle is with eSignatures. We use this feature for memos, but instead of using the actual eSignature, we use an assessment because it gives us the ability to lock it after one attempt so that someone doesn't log back in and show that it's no longer signed.
Overall, Absorb LMS is pretty easy to use for learners and especially for admins. It's practical to create and manage course content - it provides the most crucial options and yet is lean enough not to overcomplicate the admin's life. The consistent and customizable "table-view" in most of the admin-areas is very helpful and easy to follow.
Using Enrollment Rules, Absorb LMS let you define who a course applies to and how they get enrolled. You can build rules based on learner attributes, such as department, location job role, group, to include or exclude specific audiences. The way Absorb LMS is using enrollment attributes, no other LMS actually can fulfill our requirements easier. Enrollment rules are mainly embedded in individual course options (you can also create scheduled enrollments outside of the courses).
Content Authoring: Litmos has a good content authoring tool that provides options for designing engaging and interactive courses.
Reporting: Litmos reporting tools and reporting engines are clear to understand, the come with useful features that allow for tracking completion, learning and engagement.
Course Library: Litmos has an extensive course library that we can reorganize into learning pathways to accomplish set learning objectives for our team.
Customer Support: We have seen Litmos Customer support improve over the time we have been customers. Not only are there helpful resources within the Litmos University, we also have access to skilled support from our Customer Success Manager and the Litmos Technical Team.
The "And" and "Or" rules for self + automatic enrollment could be spelled out more to clarify who we're enrolling into courses
The thumbnail and poster "Upload photo" section is confusing. There should be a "Favorites" folder where we can easily find most commonly used posters and thumbnails
more education around Absorb analyze essentials
How the Featured courses section ranks courses is confusing on the back-end. I need to switch the primary one to second place to feature the new one first. But if the previous one now becomes second place, what happens to the old course that was in second place? I've noticed the order you select on the back-end for this isn't always reflected on user side
Same comment as Featured Courses but for appearance of billboards. Hard to position each in the right order
Litmos' email automation leaves a lot to be desired. When using SAML single sign on, a user can forward a reminder email to a colleague and it will include the link for _their_ training, if the recipient completes the training it report as being completed by the sender.
Litmos' functionality around assessments is terrible. It is impossible to give partial or weighted credit for a question during marking. It's impossible to undo a mistake in marking or go back to the question. Hotspot questions are not worth using. Learners entering a test again after completing but before marking is done will erase their attempt's ability to be marked. There is more that is just unacceptable here. We make tests using microsoft forms because it's easier and more accessible.
Many group admins are also learners, and will so infrequently use their admin portals, that they should not default to admin.
We have imports from our HR platform to Litmos, which is convenient. Occasionally someone gets set up twice, which is a problem with the intergration or stuff that helpdesk does. However, merging two learner records should not be a huge hassle of enumerating all of the courses and manually marking them complete. There should be a way to do this in the software.
Reporting in general leaves a great deal to be desired. There should be some more controls for xAPI/tincan modules that allow us to customize the level of tracking there. Articulate Rise uses a manifest that gives the LMS what it needs to integrate, why can't we see interaction data from the eLearning there like we could with LRS statements? If I make a storyline block or have a rise interaction, I should be able to see all the elements folks click and what they get hung up on.
Litmos should support standard Training and L&D measurement frameworks. There's no reason we shouldn't at least be able to have a dashboard for a course that includes survey data, assessments, boosts, and maybe a manual place to put in business impact KPIs. Think kirkpatrick/Phillips ROI.
We love the ability to have a user-friendly system that integrates well with our different HR interfaces (we have 3 systems that feed data/employees into the system). It makes it easy to track course completions and report out on metrics enterprise-wide. In addition, the ability to provide consistent education to staff who are geographically dispersed is a huge incentive for us, and Absorb LMS does this seamlessly.
For what we need in the very near future, Litmos does not offer us the required capability. Ideally, we are looking for an integrated LMS, coaching, mobile support and content creation platform. Litmos may have the LMS part covered but there are other platforms that do this better along with providing an integrated all-in-one service or at the very least support API integration with other vendors to meet our requirements.
I have never built/managed an LMS platform before and I find it very user friendly and capable of doing 98% of what I need it to do. We have been in the system almost a year and one of the struggles I had using the reporting tool has already been resolved and updated!
It's really easy to use. I just search the platform for my requirements, play a demo before downloading it, and then drag and drop it into my LMS. It couldn't be simpler. The only reason it isn't a 10 is that some courses don't have better summary descriptions or additional materials.
We have never had any major issue with Absorb's availability. Any outages that have occurred have been planned an communicated. Any small issues that occur within the Absorb platform have been addressed efficiently and quickly by support and the development team
We have experienced infrequent issues with things like load times on reporting, or pages timing out, but for the large majority of our time within the system things have worked as they should
We absolutely loved both our sales representative, Mike Kuphos, and our Implementation manager, Joe Zizian. Joe has continued to be a great resource, even since we went live with our LMS and were moved into the maintenance stage! I sent over a quick question recently when I was stuck in the platform... within hours, he responded with a video walking me through how to do what I was having trouble with. I truly cannot say enough wonderful things about Joe and the level of customer service he has provided throughout implementation and beyond. I haven't really had to use alternate support methods.
If I could give it a negative rating I would. Worst support from any program I have had. Everything is back and forth in the support ticket. The one time I tried to chat they could not support the question. Their support page is so full of sections and products I can never find anything I need, even with a customized home page. I was hopeful that once they left SAP support might improve but it has not. I don't even know who my account executive is. Nobody has ever reached out to me. I need someone to guide me through best practices for our company and there is nobody to do that.
It was a good overview of the platform, but of course it was more of a basic overview of how to use the platform. The team provided a good training, but I would of liked a better deep dive into some of the features.
The training was comprehensive - there were existing modules to learn functionality but working with Absorb staff, and receiving recordings of those walk-throughs, made a rapid understanding of the LMS achievable and covered the necessary material that was needed and allowed for specific questions to be addressed.
Some of the best online training I've taken from any LMS platform. It was well put together and kept me engaged the entire time. It has a good amount of HR Compliance mixed with soft skills training that the team liked. Overall, it has a robust online suite of training that any company can use.
The implementation of Absorb went very seamlessly. We previously had the Oracle LMS and importing user data and getting the new system up to speed was painless. The smooth transition helped leaders and staff gain confidence early in the application/company and we have had a successful partnership with Absorb since.
We have done two implementations. The first wasn't completed by me, but the second was. I had to do a lot of data migration across from the first system into the new instance. This was really time-consuming, and it would have been great to have had an option for someone else to have completed this for us. Learning about the tool has also been up to us, and whilst the content was good, it was also high level and broad, and then getting into the specifics of our setup was really just left to us to complete on our own and have a go. We got there, but probably could have been faster with some additional support from a consultant.
Absorb LMS is feature packed with small but smart elements (can have a username that isnt an email, can change the core language used in the platform, can change the font and layout) that offer greater security and accessibility for learners.
I made a choice of this tool because of great review message on internet about the advantage of litmos. Also as cost is concerned I saw it to be favourable to me more than other which are Abit expensive. Litmos also have intuitive user interface which made me to fall for it.
We have already scaled our LMS from a couple hundred users to 1000 users and have plans to scale even larger. We use the LMS across multiple internal departments. countries and user types. Absorb has made it easy to integrate and scale and we will continue to scale in the near future.
Overall we find that Litmos' capability to organize folks by "Teams" is adequate for our needs... though there are some limitations, especially when it comes to supervisory staff being able to assign content to their employees. It would be nice for hierarchal assignments to be possible (directors being able to assign content to their direct reports... AND those under them).
We work directly with Kirsten Spak, who has continuously provided timely and quality help for myself as the lead and our organization. Kirsten has helped us ensure that we are going about things as efficiently and is always willing to walk through things to demonstrate suggestions and functions. As we look to expand our offerings further, Kirsten has helped strategize for the best approach, which has helped our workflow and the end-user experience. As we are still relatively new users, but using the LMS every day, Kirsten has been very patient and provided clear instruction on processes when we were unsure of what to do and has been able to troubleshoot, with her team, functions that were desired but not availability at the time, to provide us with solutions.
Our ROI is yet to be determined as we haven't fully rolled it out yet. We hope that this will improve our customer loyalty and advocacy, set us apart from competitors, and appeal to prospects as something that is extremely valuable. ROI measurements will include customer participation, satisfaction from learners and their managers and any new customers who quote the platform as a reason they chose us.
For one of our product lines, what used to require 8-10 onboarding calls now only needs two and we are aiming to get that down to just one or potentially none. Customers can learn on demand using the courses we have constructed for them and continue their learning live with trainers.
By hosting all of our training in one place, we have made onboarding much more straightforward for employees — they can learn the product (same training we give customers) and also get their InfoSec and other training in one place.
