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Litmos is a great solution for employee and customer learning
July 20, 2023

Litmos is a great solution for employee and customer learning

Ian Drummond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmos

We use it to host learning and onboarding content — courses/learning paths and live trainings (ILTs) — for customers and employees. We use it to leverage the time and expertise of our subject matter experts and trainers to scale up our implementation and support resources. We are able to set up teams for all of our customers and then their own team leaders manage users, course assignments, and reporting.
  • Team creation and management
  • Course creation and simple interactive content creation
  • Course assignment and libraries
  • No easy method for posting recordings of live training sessions
  • Searching is rough — often exact titles are needed
  • Limited options for displaying course information to learners
  • Limited surveying ability across all courses or live trainings
  • 30-day limit in a lot of reports
  • For one of our product lines, what used to require 8-10 onboarding calls now only needs two and we are aiming to get that down to just one or potentially none. Customers can learn on demand using the courses we have constructed for them and continue their learning live with trainers.
  • By hosting all of our training in one place, we have made onboarding much more straightforward for employees — they can learn the product (same training we give customers) and also get their InfoSec and other training in one place.
  • Canvas
Litmos and Canvas are very different. Canvas is a full-blown LMS that's great for schools. Litmos is much more targeted for corporate training and compliance, and combinations of training and live sessions.

Do you think Litmos delivers good value for the price?

No

Are you happy with Litmos's feature set?

Yes

Did Litmos live up to sales and marketing promises?

Yes

Did implementation of Litmos go as expected?

Yes

Would you buy Litmos again?

Yes

It's overall pretty straightforward to use — both for admins/creators and learners.
  • Teams really give a great ability to decentralize management.
  • Great content creation tools
  • Integrated live sessions
A few wonky workflows persist, though:
  • Reporting has some limitations (e.g., 30 day limit, ugh)
  • Search is rough and we get reports that content can be difficult to find
  • More granular admin/editing permissions would help
Our initial implementation was straightforward. Documentation is clear and we were able to do most everything on our own.
Litmos is great for a scalable training/onboarding/learning platform for customers and employees. It's probably overkill for a small number of users. It's well suited for a combination of courses and live sessions and can be a "go to" resource.

Litmos Feature Ratings

Learning Management
9.3
Course authoring
10
Course catalog or library
10
Player/Portal
10
Learning content
10
Mobile friendly
10
Progress tracking & certifications
10
Assignments
8
Compliance management
10
Learning administration
8
Learning reporting & analytics
8
Gamification
8
Single Sign On (SSO) Enabled Learning
10

Litmos Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No. Not needed and I'm not sure I know what it is.
Yes - Yes it was resolved to my satisfaction but wasn't explained by the bug happened. It's happened a couple of times.