Likelihood to Recommend I am currently using Litmos for customer training, but have also used Litmos with a previous organization to manage internal training. It's so diverse and multi-functional, it is well-suited for both purposes. And it's by far the most user-friendly LMS platform I have ever worked with in my 15 years in corporate Learning & Development. Simple to stand up, fairly easy to administer, with a number of options available to organize data, users, and coursework to best fit your business needs. If you are managing the challenges that come with a lean and mean L&D team, this is absolutely the best platform in the market. The ease of administration combined with the Content Author Tool allows someone with very little LMS or online content development background to successfully create, house and deliver online training to practically any number of learners. The Content Author Tool is, in my mind, likely what truly sets Litmos apart from its competitors. To be able to create engaging and interactive online content without the need for a third-party authoring tool license or training is a game changer.
Read full review Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
Read full review Pros Customization and branding to fit every business need is capable Mobile and cloud learning functionality at any place or at any time. Training resources addation by admin and resource access by learners is nefficient and effeftive The availability of badges and reward after completion of the course. Read full review Unlimited courses, learning paths, quizzes, pages, plans, and certifications Ease of use for students, administrators, and content creators Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals Asking for and listening to customer feedback for enhancements Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site Read full review Cons No easy method for posting recordings of live training sessions Searching is rough — often exact titles are needed Limited options for displaying course information to learners Limited surveying ability across all courses or live trainings 30-day limit in a lot of reports Read full review Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course. Features that allow for the translation of content to allow access to content across languages. Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps. Read full review Likelihood to Renew For what we need in the very near future, Litmos does not offer us the required capability. Ideally, we are looking for an integrated LMS, coaching, mobile support and content creation platform. Litmos may have the LMS part covered but there are other platforms that do this better along with providing an integrated all-in-one service or at the very least support API integration with other vendors to meet our requirements.
Read full review I like what you are using and how we are doing it. Also, changing systems is a lot of work
Read full review Usability Litmos has been quite direct, easy to use, simple to interact, has offered a ton of courses and has implemented video/web conferencing features that have been vital in our organization. Team creation and gamification has birthed positive competion that was much needed. Course creation has also been made easy for our instructors.
Read full review The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
Read full review Reliability and Availability Not best support for technical problems.
Read full review Performance No issues
Read full review Support Rating If I could give it a negative rating I would. Worst support from any program I have had. Everything is back and forth in the support ticket. The one time I tried to chat they could not support the question. Their support page is so full of sections and products I can never find anything I need, even with a customized home page. I was hopeful that once they left SAP support might improve but it has not. I don't even know who my account executive is. Nobody has ever reached out to me. I need someone to guide me through best practices for our company and there is nobody to do that.
Read full review I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
Read full review In-Person Training Only got online training
Read full review Online Training I really like the Litmos Dojo and find that it has something for everyone from beginner to advanced.
Read full review Implementation Rating We have done two implementations. The first wasn't completed by me, but the second was. I had to do a lot of data migration across from the first system into the new instance. This was really time-consuming, and it would have been great to have had an option for someone else to have completed this for us. Learning about the tool has also been up to us, and whilst the content was good, it was also high level and broad, and then getting into the specifics of our setup was really just left to us to complete on our own and have a go. We got there, but probably could have been faster with some additional support from a consultant.
Read full review Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
Read full review Alternatives Considered Litmos overwhelms
Khan Academy for two main reasons. First, the platform allows more much more customization and integration. This includes the ability to track employee progress and offer employees rewards for completion of tasks. Second, it has more functionality than
Khan Academy . Part of this is likely due to the cost of implementation and the excellent development team of Litmos.
Read full review Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include
Credly , Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
Read full review Scalability Lots to do and always new features
Read full review Return on Investment With SAP Content in mind as well, it has significantly reduced our training costs In terms of user issues on the UI or misunderstanding of how the courses inherently operate, it has increased our Admin need It has increased compliance rates with the ability to auto email everyone and provide reporting to the leaders Jen Cowen Learning & Development Business Partner
Read full review Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer. So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure. Read full review ScreenShots Skilljar’s Customer Education LMS Platform Screenshots