Lusha vs. Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lusha
Score 8.5 out of 10
N/A
Lusha is a sales intelligence platform designed to help businesses get their next customers. The platform provides access to a compliant global database of companies and decision-makers, powered by insights from over 1.5 million users.
$0
(for 50 emails and 5 phones for 1 user)
Zoho CRM
Score 8.6 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
LushaZoho CRM
Editions & Modules
Free
$0
50 emails and 5 phones for 1 user
Pro
$49
per month per user
Premium
$79
per month per user
Scale
Custom Pricing
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
LushaZoho CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$14 /user/month
Additional Details25% discount for annual pricing.
More Pricing Information
Community Pulse
LushaZoho CRM
Considered Both Products
Lusha
Zoho CRM
Chose Zoho CRM
I've selected Zoho because Zoho is very user friendly and not too expensive to use. It is a very good CRM platform if you're planning to implement and starting to use CRM for the first time. This platform is very good for the employee size of 10-100

Their customer service is …
Features
LushaZoho CRM
Prospecting
Comparison of Prospecting features of Product A and Product B
Lusha
8.7
113 Ratings
11% above category average
Zoho CRM
-
Ratings
Advanced search8.833 Ratings00 Ratings
Identification of new leads8.5109 Ratings00 Ratings
List quality8.335 Ratings00 Ratings
List upload/download8.9106 Ratings00 Ratings
Ideal customer targeting8.633 Ratings00 Ratings
Load time/data access9.24 Ratings00 Ratings
Sales Intelligence Data Standards
Comparison of Sales Intelligence Data Standards features of Product A and Product B
Lusha
8.4
122 Ratings
8% above category average
Zoho CRM
-
Ratings
Contact information8.4121 Ratings00 Ratings
Company information8.4117 Ratings00 Ratings
Industry information8.4113 Ratings00 Ratings
Data Augmentation & Lead Qualification
Comparison of Data Augmentation & Lead Qualification features of Product A and Product B
Lusha
8.5
114 Ratings
13% above category average
Zoho CRM
-
Ratings
Lead qualification process8.697 Ratings00 Ratings
Smart lists and recommendations8.628 Ratings00 Ratings
Salesforce integration9.247 Ratings00 Ratings
Company/business profiles8.2102 Ratings00 Ratings
Alerts and reminders7.847 Ratings00 Ratings
Data hygiene8.535 Ratings00 Ratings
Automatic data refresh8.8101 Ratings00 Ratings
Tags8.02 Ratings00 Ratings
Filters and segmentation8.939 Ratings00 Ratings
Sales Intelligence Email Features
Comparison of Sales Intelligence Email Features features of Product A and Product B
Lusha
8.2
25 Ratings
9% above category average
Zoho CRM
-
Ratings
Sales email templates8.624 Ratings00 Ratings
Append emails to records7.82 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.3
288 Ratings
6% above category average
Customer data management / contact management00 Ratings8.4279 Ratings
Workflow management00 Ratings8.1266 Ratings
Territory management00 Ratings8.4196 Ratings
Opportunity management00 Ratings8.5253 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.4248 Ratings
Contract management00 Ratings8.5203 Ratings
Quote & order management00 Ratings8.0203 Ratings
Interaction tracking00 Ratings7.9249 Ratings
Channel / partner relationship management00 Ratings8.1192 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.1
221 Ratings
6% above category average
Case management00 Ratings8.2213 Ratings
Call center management00 Ratings7.6172 Ratings
Help desk management00 Ratings8.4189 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.3
266 Ratings
7% above category average
Lead management00 Ratings8.3261 Ratings
Email marketing00 Ratings8.2219 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.3
263 Ratings
8% above category average
Task management00 Ratings8.4248 Ratings
Billing and invoicing management00 Ratings8.1180 Ratings
Reporting00 Ratings8.3242 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.2
258 Ratings
7% above category average
Forecasting00 Ratings8.2216 Ratings
Pipeline visualization00 Ratings8.1235 Ratings
Customizable reports00 Ratings8.4249 Ratings
Customization
Comparison of Customization features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.0
277 Ratings
4% above category average
Custom fields00 Ratings8.2275 Ratings
Custom objects00 Ratings8.0222 Ratings
Scripting environment00 Ratings7.7178 Ratings
API for custom integration00 Ratings8.1203 Ratings
Security
Comparison of Security features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.2
266 Ratings
2% below category average
Single sign-on capability00 Ratings8.2231 Ratings
Role-based user permissions00 Ratings8.2261 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.0
165 Ratings
8% above category average
Social data00 Ratings8.0164 Ratings
Social engagement00 Ratings7.9156 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.4
210 Ratings
12% above category average
Marketing automation00 Ratings8.6207 Ratings
Compensation management00 Ratings8.2138 Ratings
Platform
Comparison of Platform features of Product A and Product B
Lusha
-
Ratings
Zoho CRM
8.4
230 Ratings
11% above category average
Mobile access00 Ratings8.4230 Ratings
Best Alternatives
LushaZoho CRM
Small Businesses
Lead411
Lead411
Score 8.2 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Lead411
Lead411
Score 8.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
TechTarget Priority Engine
TechTarget Priority Engine
Score 9.9 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LushaZoho CRM
Likelihood to Recommend
8.6
(122 ratings)
8.4
(311 ratings)
Likelihood to Renew
8.0
(6 ratings)
7.6
(42 ratings)
Usability
8.8
(5 ratings)
7.9
(172 ratings)
Availability
9.0
(1 ratings)
8.9
(7 ratings)
Performance
8.0
(1 ratings)
8.5
(8 ratings)
Support Rating
9.1
(5 ratings)
6.3
(69 ratings)
In-Person Training
8.0
(1 ratings)
8.0
(1 ratings)
Online Training
9.0
(1 ratings)
5.7
(8 ratings)
Implementation Rating
9.4
(105 ratings)
5.5
(16 ratings)
Configurability
7.0
(1 ratings)
5.1
(114 ratings)
Contract Terms and Pricing Model
8.0
(1 ratings)
9.5
(21 ratings)
Ease of integration
8.0
(2 ratings)
7.1
(5 ratings)
Product Scalability
8.0
(1 ratings)
6.0
(6 ratings)
Professional Services
9.0
(1 ratings)
8.3
(7 ratings)
Vendor post-sale
8.0
(1 ratings)
7.9
(13 ratings)
Vendor pre-sale
8.0
(1 ratings)
8.0
(13 ratings)
User Testimonials
LushaZoho CRM
Likelihood to Recommend
Lusha
I find that Lusha is well suited as a secondary data source. It doesn't seem to have a developed enough database to be your primary data enrichment tool, so if a sales team was looking to only utilise one data tool, I wouldn't suggest Lusha as that first. However when being used in a supplementary fashion it is perfectly suited, I often find it has some niche contact details that I haven't been able to find elsewhere. The AI tools for searching and list building are well developed too, it is also great for teams to use on a bit-part basis as they often free credits per month as a starting point.
Read full review
Zoho
Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
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Pros
Lusha
  • Identify prospect from Linkedin/Sales Navigator pages
  • Show email ID and phone numbers of the prospect
  • Reflect the correct/complete name of the prospect
  • Suggest contacts from similar profiles
  • Copy/edit option available for better user friendliness
  • It shows relevant information of the prospect's company as well
Read full review
Zoho
  • Hooks into our website and can import data from forms.
  • Has great automation tools built in.
  • Reporting features are great.
  • Easy to learn, makes it easy for us to onboard new users onto it.
  • Fairly customizable. We have fine tuned it to work the way we need it to.
Read full review
Cons
Lusha
  • It would be nice to have a general idea of how many contacts it has information for on a particular account at the very start before scrolling through the different pages.
  • It would be great to also have the titles of individuals on the list, so it's quicker to sift who to keep in or exclude prior to revealing details.
  • No product is perfect! Some of the information generated can be inaccurate or generic, e.g., a phone number for a persona may not be direct for that individual but could be a general customer service number for the company and could be the same number listed for multiple prospects.
Read full review
Zoho
  • Need some way to switch a field type without losing the pre-existing data.
  • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
  • Frustrating that only 3 custom lookup fields are allowed per module in our license.
Read full review
Likelihood to Renew
Lusha
It suits our requirements perfectly and fits well within our budget
Read full review
Zoho
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
Read full review
Usability
Lusha
Simple, clean efficient. No lags and gets us the exact data that we need. No unnecessary terminologies, and it works like a charm every time. From prospecting to lead generation, and intent searching, Lusha is our go to tool and it has stayed ever since we started using it. i would highly recommend.
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Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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Reliability and Availability
Lusha
No answers on this topic
Zoho
In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
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Performance
Lusha
No answers on this topic
Zoho
I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
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Support Rating
Lusha
Shani Segev is a rockstar. She has always been there to help us overcome any challenges we encounter while using Lusha.
Read full review
Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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In-Person Training
Lusha
Issues solving
Read full review
Zoho
I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
Read full review
Online Training
Lusha
Fast responding
Read full review
Zoho
There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
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Implementation Rating
Lusha
Lusha is intuitive and highly accurate, streamlining the process of tracking and extracting multiple leads simultaneously. This significantly boosts efficiency and ensures a quick adoption. It's a massive time-saver and remarkably easy to pick up. Lusha's prospecting feature empowers users to deep-dive into specific industries or niches and extract data in a structured manner, thereby increasing outreach frequency and conversion rates.
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Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
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Alternatives Considered
Lusha
I used a lot of tools, but Lusha is the most accurate and precise data. Other may have a better user experience inside the platform, but it doesn't really matter if the data generated doesn't convert into sales. Lusha also provides phone numbers, which is fantastic, and most of the tools delivers only emails adresses.
Read full review
Zoho
Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
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Contract Terms and Pricing Model
Lusha
No answers on this topic
Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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Scalability
Lusha
No answers on this topic
Zoho
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
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Professional Services
Lusha
No answers on this topic
Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Return on Investment
Lusha
  • More time Selling, Less Time Searching: B2B selling today is all about how fast you can reach your prospects. Searching for contact information was daunting and painful a few years back. With 1-click imports, integrations and hunts: tools like Lusha are a massive benefit in terms of saving time in the ever laborious task of List Building.
  • Better Phone Numbers: Especially in regions like EU and APAC, where mobile numbers are not available with tools like ZoomInfo and Apollo, Lusha comes as a saviour.
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Zoho
  • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
  • we have found a much higher customer engagement rate and ROI
  • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
Read full review
ScreenShots

Lusha Screenshots

Screenshot of Discover leads with AlScreenshot of Never-ending pipelineScreenshot of Timely alerts for sales opportunities

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.