What users are saying about
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Top Rated
608 Ratings
199 Ratings
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Score 7.6 out of 100

Zoho CRM

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608 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Microsoft Dynamics GP

A large company where users have one function- for instance, where someone only receives or works in payables. That minimizes the number of windows they need. A smaller company where one user does multiple functions will require a lot more training and user knowledge to navigate, and it makes it harder to secure users. You also have to understand that GP started life as Great Plains, designed for accountants. The other modules were added on after Microsoft bought Great Plains, which means that modules like Manufacturing are red-headed step children with much smaller support ecosystems. So, if you're starting fresh, you may want to look at something built for the mobile world. D365 and Business Central are a lot more money, buggy, and hard to customize and essentially still vaporware. Microsoft is heavily investing there, leading to the previously mentioned question about the future of GP. If I was starting today I would be hard pressed to justify jumping into GP in a world where Salesforce ties in with so many programs. GP has MRP but it is limited so it's hard to justify a manufacturer starting with GP today.
Michael Bartlett | TrustRadius Reviewer

Zoho CRM

For small and mid-sized teams (even if you are in a large organization) this is quite fantastic. The price works out to be well within most teams' budgets and it's pretty feature-packed. However, you might run into snags when you start scaling up significantly. From data input to user control, it is software generally designed for mid-sized teams.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Microsoft Dynamics GP
8.3
Zoho CRM
Pay calculation
Microsoft Dynamics GP
9.9
Zoho CRM
Benefit plan administration
Microsoft Dynamics GP
7.9
Zoho CRM
Direct deposit files
Microsoft Dynamics GP
7.9
Zoho CRM
Salary revision and increment management
Microsoft Dynamics GP
7.9
Zoho CRM
Reimbursement management
Microsoft Dynamics GP
7.9
Zoho CRM

Customization

Microsoft Dynamics GP
8.4
Zoho CRM
8.0
API for custom integration
Microsoft Dynamics GP
8.0
Zoho CRM
7.8
Plug-ins
Microsoft Dynamics GP
8.9
Zoho CRM
Custom fields
Microsoft Dynamics GP
Zoho CRM
8.4
Custom objects
Microsoft Dynamics GP
Zoho CRM
8.1
Scripting environment
Microsoft Dynamics GP
Zoho CRM
7.8

Security

Microsoft Dynamics GP
9.9
Zoho CRM
8.7
Single sign-on capability
Microsoft Dynamics GP
9.9
Zoho CRM
8.7
Role-based user permissions
Microsoft Dynamics GP
9.8
Zoho CRM
8.8

Reporting & Analytics

Microsoft Dynamics GP
7.1
Zoho CRM
Dashboards
Microsoft Dynamics GP
8.8
Zoho CRM
Standard reports
Microsoft Dynamics GP
8.0
Zoho CRM
Custom reports
Microsoft Dynamics GP
4.5
Zoho CRM

General Ledger and Configurable Accounting

Microsoft Dynamics GP
7.5
Zoho CRM
Accounts payable
Microsoft Dynamics GP
7.2
Zoho CRM
Accounts receivable
Microsoft Dynamics GP
7.2
Zoho CRM
Cash management
Microsoft Dynamics GP
7.7
Zoho CRM
Bank reconciliation
Microsoft Dynamics GP
7.9
Zoho CRM
Expense management
Microsoft Dynamics GP
6.5
Zoho CRM
Time tracking
Microsoft Dynamics GP
5.3
Zoho CRM
Fixed asset management
Microsoft Dynamics GP
7.8
Zoho CRM
Multi-currency support
Microsoft Dynamics GP
7.0
Zoho CRM
Multi-division support
Microsoft Dynamics GP
8.8
Zoho CRM
Regulations compliance
Microsoft Dynamics GP
8.8
Zoho CRM
Electronic tax filing
Microsoft Dynamics GP
8.9
Zoho CRM
Self-service portal
Microsoft Dynamics GP
5.9
Zoho CRM
Global Financial Support
Microsoft Dynamics GP
4.5
Zoho CRM
Primary and Secondary Ledgers
Microsoft Dynamics GP
7.5
Zoho CRM
Intercompany Accounting
Microsoft Dynamics GP
7.6
Zoho CRM
Localizations
Microsoft Dynamics GP
6.0
Zoho CRM
Journals and Reconciliations
Microsoft Dynamics GP
8.6
Zoho CRM
Enterprise Accounting
Microsoft Dynamics GP
8.9
Zoho CRM
Configurable Accounting
Microsoft Dynamics GP
8.9
Zoho CRM
Centralized Rules Framework
Microsoft Dynamics GP
7.9
Zoho CRM
Standardized Processes
Microsoft Dynamics GP
7.9
Zoho CRM

Inventory Management

Microsoft Dynamics GP
7.5
Zoho CRM
Inventory tracking
Microsoft Dynamics GP
7.3
Zoho CRM
Automatic reordering
Microsoft Dynamics GP
7.8
Zoho CRM
Location management
Microsoft Dynamics GP
8.8
Zoho CRM
Manufacturing module
Microsoft Dynamics GP
6.1
Zoho CRM

Order Management

Microsoft Dynamics GP
6.8
Zoho CRM
Pricing
Microsoft Dynamics GP
7.2
Zoho CRM
Order entry
Microsoft Dynamics GP
6.9
Zoho CRM
Credit card processing
Microsoft Dynamics GP
7.0
Zoho CRM
Cost of goods sold
Microsoft Dynamics GP
7.7
Zoho CRM
Order Orchestration
Microsoft Dynamics GP
6.2
Zoho CRM
End-to-end order visibility
Microsoft Dynamics GP
6.4
Zoho CRM
Order exception Resolution
Microsoft Dynamics GP
6.3
Zoho CRM

Sales Force Automation

Microsoft Dynamics GP
Zoho CRM
8.0
Customer data management / contact management
Microsoft Dynamics GP
Zoho CRM
8.4
Workflow management
Microsoft Dynamics GP
Zoho CRM
7.9
Territory management
Microsoft Dynamics GP
Zoho CRM
7.8
Opportunity management
Microsoft Dynamics GP
Zoho CRM
8.2
Integration with email client (e.g., Outlook or Gmail)
Microsoft Dynamics GP
Zoho CRM
8.0
Contract management
Microsoft Dynamics GP
Zoho CRM
8.3
Quote & order management
Microsoft Dynamics GP
Zoho CRM
7.9
Interaction tracking
Microsoft Dynamics GP
Zoho CRM
7.9
Channel / partner relationship management
Microsoft Dynamics GP
Zoho CRM
7.8

Customer Service & Support

Microsoft Dynamics GP
Zoho CRM
7.6
Case management
Microsoft Dynamics GP
Zoho CRM
7.8
Call center management
Microsoft Dynamics GP
Zoho CRM
7.5
Help desk management
Microsoft Dynamics GP
Zoho CRM
7.5

Marketing Automation

Microsoft Dynamics GP
Zoho CRM
8.3
Lead management
Microsoft Dynamics GP
Zoho CRM
8.5
Email marketing
Microsoft Dynamics GP
Zoho CRM
8.1

CRM Project Management

Microsoft Dynamics GP
Zoho CRM
8.1
Task management
Microsoft Dynamics GP
Zoho CRM
8.3
Billing and invoicing management
Microsoft Dynamics GP
Zoho CRM
8.1
Reporting
Microsoft Dynamics GP
Zoho CRM
8.1

CRM Reporting & Analytics

Microsoft Dynamics GP
Zoho CRM
8.1
Forecasting
Microsoft Dynamics GP
Zoho CRM
8.0
Pipeline visualization
Microsoft Dynamics GP
Zoho CRM
8.1
Customizable reports
Microsoft Dynamics GP
Zoho CRM
8.1

Social CRM

Microsoft Dynamics GP
Zoho CRM
7.9
Social data
Microsoft Dynamics GP
Zoho CRM
7.9
Social engagement
Microsoft Dynamics GP
Zoho CRM
7.8

Integrations with 3rd-party Software

Microsoft Dynamics GP
Zoho CRM
7.5
Marketing automation
Microsoft Dynamics GP
Zoho CRM
7.9
Compensation management
Microsoft Dynamics GP
Zoho CRM
7.2

Platform

Microsoft Dynamics GP
Zoho CRM
7.9
Mobile access
Microsoft Dynamics GP
Zoho CRM
7.9

Pros

Microsoft Dynamics GP

  • User friendly interface
  • Able to be extended into multiple areas of your business
  • One feature we have been using for a few years is EFT for payables - it has significantly reduced the time spent paying vendors and reduced our check printing and mailing costs. It is very easy to setup and use.
Tricia Wolfe Jarvis | TrustRadius Reviewer

Zoho CRM

  • It allowed for infinite improvement in the user experience and provided an excellent database where we can manage and track all sales in a particular way.
  • Automate and notify team members of imported data, and Track Sales Pipeline software tracks potential deals very well. Zoho CRM's customization, on the other hand, allows us to tailor the software to our specific requirements.
  • Sharing of data is made possible through Zoho integrations. Data-Zoho CRM integrates seamlessly with all other ZOHO products, so there's no need to keep track of multiple records.
  • Real-time synchronization helps us organize our work and visualize everything.
Aononna Tazin | TrustRadius Reviewer

Cons

Microsoft Dynamics GP

  • With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts.
  • I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.
Candi Southall | TrustRadius Reviewer

Zoho CRM

  • You need someone to slog through the training. You need either an expert or someone who knows what they are doing because there is a lot, and you can't always depend on textbook-style writing for help.
  • At the time I reviewed, there was no feature that was unable to be off-network - unless I missed this.
  • Communication tracking at every level, including large scale.
Patrick Stephens | TrustRadius Reviewer

Likelihood to Renew

Microsoft Dynamics GP

Microsoft Dynamics GP 9.9
Based on 7 answers
Due the economic challenges that Puerto Rico is having, the company has had to merge some companies in order to be more efficient. It has been easy in GP to process those merges, even thought we had to spend days to accomplish that the process was smooth and accurate. In addition we were able to streamline the purchasing and sales process and the organization is confident to keep renewing GP for the future versions.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.9
Based on 31 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

Microsoft Dynamics GP

Microsoft Dynamics GP 7.0
Based on 5 answers
Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.
Constance Quigley | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 94 answers
Zoho is easy to use and train other users. The interface is very straightforward and allows user to navigate easily. There are also tons of training videos available to assist with the user experience as well. Zoho is also great for user customization which further allows each user to save time by having all the important modules just a click away.
Chris Martino | TrustRadius Reviewer

Support Rating

Microsoft Dynamics GP

Microsoft Dynamics GP 5.0
Based on 7 answers
The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.
Brad Price | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 43 answers
Response time has been generally pretty good. Sometimes communication is a little challenging because I suspect English is a second language for some, but my questions get answered so that is the most important. I've spoken with support, chatted as well as emailed. All have been effective in answering the question.
Susan Dakuzaku | TrustRadius Reviewer

In-Person Training

Microsoft Dynamics GP

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

Microsoft Dynamics GP

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.3
Based on 5 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

Microsoft Dynamics GP

Microsoft Dynamics GP 8.2
Based on 6 answers
Basically the challenge with this implementation was the Business Portal, too many errors and even the aplication is up and running the users are still having issues. We will start planning the migraton to GP 2015 soon.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

Microsoft Dynamics GP

I come from a strong background of using SAP. SAP doesn't have the flexibility of GP, an example would be SAP doesn't allow core mods, if they catch you, you lose support. Microsoft doesn't really care about mods, but they will be quick to have the vendor you used support your issue if it is caused by those mods. With SAP your company adapts to the software, where with GP you adapt the software to you.
Eric Mereen | TrustRadius Reviewer

Zoho CRM

It was a little less expensive and offered a lot of functionality. We have tried a few other options, but they didn't seem very impressive, like Zoho CRM. It is easily configured to match our business requirements, which is why I choose among other platforms. Its customizable functions and reporting features allow us to automate our unique operational processes nicely.
Darren Mihalic | TrustRadius Reviewer

Scalability

Microsoft Dynamics GP

Microsoft Dynamics GP 9.1
Based on 1 answer
The functionality that GP and related ISV solutions offer and the ease of integration of GP to other systems makes it an extremely scalable solution
Tricia Wolfe Jarvis | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.5
Based on 2 answers
No answer on this topic is available.

Return on Investment

Microsoft Dynamics GP

  • Microsoft Dynamics GP allows my clients to move from a paper or spreadsheet based company to an integrated, electronic, streamlined business. I love being able to help clients gain efficiencies through the use of Microsoft Dynamics GP.
  • Microsoft Dynamics GP allows for better customer service because everything is at our fingertips. If someone calls questioning an invoice, we can easily look it up. If someone calls stating they paid an invoice with a certain check number, we can quickly run a query to find that particular check number to see where it was applied.
  • Having everything on a single platform provides ease of use for upgrades, backups and end user training. There is only one software to learn!
Melissa Brown | TrustRadius Reviewer

Zoho CRM

  • We are a new startup and growing rapidly, hence we have been able to capture more then 200-300 leads in the past few months using the Zoho Forms.
  • Our live chat option was pathetic before using the Zoho CRM, hence now we are able to immediately respond to tens of queries on a daily basis using the mobile app.
  • Once Leads were captured, converting them into deals was not being tracked professionally before using Zoho CRM, but now thanks to Zoho CRM deals funnel, we are able to onboard more than 50 customers smoothly over the past few months.
Humayun Farooqi | TrustRadius Reviewer

Screenshots

Pricing Details

Microsoft Dynamics GP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Microsoft Dynamics GP Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Dynamics GP
7.8
Zoho CRM
8.4

Likelihood to Renew

Microsoft Dynamics GP
9.9
Zoho CRM
8.9

Usability

Microsoft Dynamics GP
7.0
Zoho CRM
8.3

Reliability and Availability

Microsoft Dynamics GP
10.0
Zoho CRM
8.0

Performance

Microsoft Dynamics GP
7.0
Zoho CRM
6.5

Support Rating

Microsoft Dynamics GP
5.0
Zoho CRM
8.0

In-Person Training

Microsoft Dynamics GP
Zoho CRM
7.0

Online Training

Microsoft Dynamics GP
Zoho CRM
8.3

Implementation Rating

Microsoft Dynamics GP
8.2
Zoho CRM
8.8

Scalability

Microsoft Dynamics GP
9.1
Zoho CRM
8.5

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