TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Contact about TeamViewer

Please fill out the form below to get in touch.

TeamViewer

Connect with TeamViewer

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with TeamViewer so that TeamViewer and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Entra ID

    Score8.8 out of 10
    N/AMicrosoft Entra ID (formerly Microsoft Azure Active Directory or Azure AD) is a cloud-based identity and access management (IAM) solution supporting restricted access to applications with Azure Multi-Factor Authentication (MFA) built-in, single sign-on (SSO), B2B collaboration controls, self-service password, and integration with Microsoft productivity and cloud storage (Office 365, OneDrive, etc) as well as 3rd party services.

    $6

    per user/per month

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Pricing
    Microsoft Entra IDTeamViewer
    Editions & Modules
    Premium P1
    $6.00
    per user/per month
    Premium P2
    $9.00
    per user/per month
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Microsoft Entra IDTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Microsoft Entra IDTeamViewer
    Considered Both Products
    Microsoft
    Chose Microsoft Entra ID
    Reliable, fully integrated with our scenario and easy to use. Having one administering point simplyfies our daily basis.
    Incentivized
    Chose Microsoft Entra ID
    It covers a lot more than just IAM and it's also included in your E3/O365 subscription so it's a very good deal to manage your online identities and security
    Incentivized
    Chose Microsoft Entra ID
    Nothing really compares directly. OneLogin as an SSO solution was complicated and expensive. GSuite doesn't have all the same features as Azure AD and you're locked into the Google ecosystem for the most part.
    Incentivized
    TeamViewer
    Chose TeamViewer
    Utilization of Datto made for a little more robust assistance but not as easy to use
    Incentivized
    Chose TeamViewer
    I love that all the apps are interconnected. I don't have to work separately on a standalone system, the products are quite easy for end users to use, the uptime is very good, the product is virtually maintenance-free, and the multi-layered security is excellent from a security …
    Incentivized
    Chose TeamViewer
    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    227 Answers
    88%
    Would buy again
    377 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    206 Answers
    88%
    Delivers good value for the price
    348 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    225 Answers
    96%
    Happy with the feature set
    411 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    155 Answers
    91%
    Lived up to sales and marketing promises
    283 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    183 Answers
    97%
    Implementation went as expected
    351 Answers
    Features
    Microsoft Entra IDTeamViewer
    Identity Management
    Comparison of Identity Management features of Microsoft Entra ID and TeamViewer
    Feature
    Microsoft Entra ID
    8.6
    123 Ratings
    5% above category average
    TeamViewer
    -
    Ratings
    ID-Management Access Control9.1122 Ratings00 Ratings
    ID Management Single-Sign On (SSO)9.5119 Ratings00 Ratings
    Multi-Factor Authentication9.2121 Ratings00 Ratings
    Password Management8.2113 Ratings00 Ratings
    Account Provisioning and De-provisioning8.5114 Ratings00 Ratings
    ID Management Workflow Automation8.290 Ratings00 Ratings
    ID Risk Management7.797 Ratings00 Ratings
    Security
    Comparison of Security features of Microsoft Entra ID and TeamViewer
    Feature
    Microsoft Entra ID
    -
    Ratings
    TeamViewer
    8.8
    67 Ratings
    0% above category average
    Role-based user permissions00 Ratings8.868 Ratings
    Remote Administration
    Comparison of Remote Administration features of Microsoft Entra ID and TeamViewer
    Feature
    Microsoft Entra ID
    -
    Ratings
    TeamViewer
    8.9
    552 Ratings
    4% above category average
    File transfer00 Ratings8.9521 Ratings
    Instant message00 Ratings8.8480 Ratings
    Access to sleeping/powered-off computers00 Ratings7.5365 Ratings
    Session record00 Ratings8.4375 Ratings
    Annotations00 Ratings8.2142 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Microsoft Entra ID and TeamViewer
    Feature
    Microsoft Entra ID
    -
    Ratings
    TeamViewer
    8.0
    47 Ratings
    1% below category average
    Third-party software integrations00 Ratings8.047 Ratings
    Remote Access
    Comparison of Remote Access features of Microsoft Entra ID and TeamViewer
    Feature
    Microsoft Entra ID
    -
    Ratings
    TeamViewer
    8.6
    80 Ratings
    5% above category average
    Attended device access00 Ratings9.180 Ratings
    Unattended device access00 Ratings8.776 Ratings
    Mobile device access00 Ratings8.070 Ratings
    Virtual device access00 Ratings8.666 Ratings
    Multiple-display support00 Ratings8.667 Ratings
    Multiple concurrent sessions00 Ratings8.469 Ratings
    Best Alternatives
    Microsoft Entra IDTeamViewer
    Small Businesses
    JumpCloud
    Score9.3 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    OneLogin by One Identity
    Score9.4 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    RSA Access Manager (Discontinued)
    Score10 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Entra IDTeamViewer
    Likelihood to Recommend
    8.9
    (241 ratings)
    8.8
    (610 ratings)
    Likelihood to Renew
    9.8
    (16 ratings)
    8.1
    (68 ratings)
    Usability
    8.6
    (57 ratings)
    9.0
    (59 ratings)
    Availability
    9.0
    (1 ratings)
    9.1
    (6 ratings)
    Performance
    9.0
    (1 ratings)
    9.1
    (6 ratings)
    Support Rating
    7.1
    (21 ratings)
    9.2
    (51 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    5.0
    (1 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    9.7
    (3 ratings)
    8.7
    (166 ratings)
    Configurability
    8.0
    (1 ratings)
    8.4
    (5 ratings)
    Contract Terms and Pricing Model
    7.4
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    9.0
    (1 ratings)
    9.1
    (6 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.9
    (6 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (6 ratings)
    User Testimonials
    Microsoft Entra IDTeamViewer
    Likelihood to Recommend
    Microsoft
    Overall, the Microsoft Entra ID platform is best utilized by people looking to have one platform that manages all interactions between other platforms. The Microsoft Entra ID platform allows for a seemless SSO integration, and can also integrate with Intune for MDM. Additionally, and probably the most easy to understand integration, is the integration with Active Directory, and controls associated with that.
    Incentivized
    Read full review
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Pros
    Microsoft
    • Application integration is really good for single sign-on and managing identity overall. The correlation with Active Directory on-prem is really good, so we can manage it in a single place. It's easy to manage the users and integrate other Microsoft products. It is the base of everything else.
    Incentivized
    Read full review
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Cons
    Microsoft
    • I would like more risk policy suggestions. I guess that situation where we had outsourced employees in a country where somehow their location was changing too often, that we would have room to go, “Hey, this needs to be a lower risk.” Or maybe having easier options to let people log in when they're deemed high risk. It’s tricky because I feel like it’s really easy to do that wrong, but it’s the main area that I think could be improved. I guess also a little bit tighter administrative integration with other Microsoft products.
    Incentivized
    Read full review
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    MSFT Entra ID has been essential for managing our geographically dispersed team. We're confident that it will scale with us as grow, and we'll be able to take advantage of additional security and ID management features as they become necessary. Being able to centrally manage our user access from anywhere with a small support team is such a relief.
    Incentivized
    Read full review
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    Microsoft
    From a user perspective, 10. From an admin perspective, 7 or 8. From the user perspective, it's very easy to use, but from the admin perspective, there's a lot of things that are not easily clear, testable, or verifiable without just trying a whole bunch of scenarios.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    Microsoft
    There has been a handful of outages but they have been either minimal or rarely severe
    Incentivized
    Read full review
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Performance
    Microsoft
    I could probably rate this a 10 but I'm always conservative on giving out perfect scored bt performance has not been a problem for us using Entra ID.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Support Rating
    Microsoft
    I have not needed to engage support for anything at this time. I have been able to find the answers either online or in a knowledgebase. I tried to skip the question but it would not let me, so I rated a 9 based on other interactions with Microsoft support I have had
    Incentivized
    Read full review
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    Microsoft
    No answers on this topic
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    Microsoft
    Most training was internally produced
    Incentivized
    Read full review
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    Microsoft
    Make sure you use a good partner. Our implementation was a bit longer and more problematic than we expected. Our partner got it done, but, in my opinion, some of their inexperience and staffing issues were evident.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    We've done stuff with Okta for Identity and Duo. Those would probably be the two big ones that I would say that people would recognize and stuff. There's some other smaller players we've talked to, but those are the two big ones that we play with. We're still using it. So, because it was integrated into everything we've already done, it just made it almost indispensable.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    The features are getting addresses per requirements and their value for Money. The proposed ROI and actual ROI build confidence.
    Read full review
    TeamViewer
    No answers on this topic
    Scalability
    Microsoft
    Scalability is pretty trival for Entra ID. It's not difficult to manage a few or many accounts.
    Incentivized
    Read full review
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Professional Services
    Microsoft
    Microsoft Professional Services' technical knowledge is appreciable as consultants design the solution as per customer requirements. Mapping of features per user specifications and assisting Customer IT engineers to implement so they can manage and administer the services.
    Read full review
    TeamViewer
    No answers on this topic
    Return on Investment
    Microsoft
    • We are doing a lot of sign-ins and working on it, and it worked quite well. We do have Microsoft support, so yes, we can handle all of the small issues we are sometimes having. But if you want to define it, I would say yes, we like it. Overall positive.
    Incentivized
    Read full review
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.