What users are saying about
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Top Rated
4023 Ratings
162 Ratings

Microsoft Teams

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Top Rated
4023 Ratings
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Score 8.1 out of 100
162 Ratings
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Score 6.3 out of 100

Feature Set Ratings

    Project Management

    7.9

    Microsoft Teams

    79%

    NetFortris

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    8.0
    80%
    113 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.2
    72%
    57 Ratings
    N/A
    0 Ratings

    Scheduling

    8.8
    88%
    125 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.6
    76%
    77 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.8
    88%
    145 Ratings
    N/A
    0 Ratings

    Search

    7.7
    77%
    133 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.3
    73%
    92 Ratings
    N/A
    0 Ratings

    Communication

    8.3

    Microsoft Teams

    83%

    NetFortris

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 8/8 features

    Chat

    9.3
    93%
    159 Ratings
    N/A
    0 Ratings

    Notifications

    8.6
    86%
    157 Ratings
    N/A
    0 Ratings

    Discussions

    8.9
    89%
    148 Ratings
    N/A
    0 Ratings

    Surveys

    7.5
    75%
    80 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.7
    77%
    93 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    8.1
    81%
    44 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.4
    74%
    40 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.1
    91%
    140 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.1

    Microsoft Teams

    81%

    NetFortris

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    8.1
    81%
    100 Ratings
    N/A
    0 Ratings

    Video files

    8.0
    80%
    126 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    127 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    135 Ratings
    N/A
    0 Ratings

    Access control

    8.2
    82%
    120 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.1
    81%
    93 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    7.6
    76%
    46 Ratings
    N/A
    0 Ratings

    Device sync

    8.3
    83%
    98 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Microsoft Teams

    Feature Set Not Supported
    N/A
    7.8

    NetFortris

    78%
    NetFortris ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.0
    70%
    58 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.0
    60%
    46 Ratings

    User templates

    N/A
    0 Ratings
    6.8
    68%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    9.0
    90%
    78 Ratings

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    78 Ratings

    Call Management

    Microsoft Teams

    Feature Set Not Supported
    N/A
    7.4

    NetFortris

    74%
    NetFortris ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.0
    70%
    89 Ratings

    Call recording

    N/A
    0 Ratings
    7.0
    70%
    67 Ratings

    Call park

    N/A
    0 Ratings
    6.0
    60%
    73 Ratings

    Call screening

    N/A
    0 Ratings
    8.0
    80%
    67 Ratings

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    78 Ratings

    VoIP system collaboration

    Microsoft Teams

    Feature Set Not Supported
    N/A
    7.5

    NetFortris

    75%
    NetFortris ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    7.0
    70%
    17 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    54 Ratings

    Mobile apps

    Microsoft Teams

    Feature Set Not Supported
    N/A
    9.0

    NetFortris

    90%
    NetFortris ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    46 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    33 Ratings

    Attribute Ratings

    • Microsoft Teams is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating
    • NetFortris is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.5

    Microsoft Teams

    85%
    239 Ratings
    7.0

    NetFortris

    70%
    108 Ratings

    Likelihood to Renew

    9.6

    Microsoft Teams

    96%
    7 Ratings
    8.8

    NetFortris

    88%
    16 Ratings

    Usability

    8.1

    Microsoft Teams

    81%
    53 Ratings
    7.6

    NetFortris

    76%
    8 Ratings

    Availability

    Microsoft Teams

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    8 Ratings

    Performance

    Microsoft Teams

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    4 Ratings

    Support Rating

    7.9

    Microsoft Teams

    79%
    195 Ratings
    9.1

    NetFortris

    91%
    14 Ratings

    In-Person Training

    Microsoft Teams

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    2 Ratings

    Online Training

    Microsoft Teams

    N/A
    0 Ratings
    7.2

    NetFortris

    72%
    4 Ratings

    Implementation Rating

    10.0

    Microsoft Teams

    100%
    1 Rating
    9.8

    NetFortris

    98%
    8 Ratings

    Contract Terms and Pricing Model

    5.7

    Microsoft Teams

    57%
    7 Ratings

    NetFortris

    N/A
    0 Ratings

    Product Scalability

    Microsoft Teams

    N/A
    0 Ratings
    8.1

    NetFortris

    81%
    2 Ratings

    Professional Services

    6.3

    Microsoft Teams

    63%
    7 Ratings

    NetFortris

    N/A
    0 Ratings

    Likelihood to Recommend

    Microsoft Teams

    Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
    Robin Martin | TrustRadius Reviewer

    NetFortris

    For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
    Claudio Hoffer | TrustRadius Reviewer

    Pros

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    NetFortris

    • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
    • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
    • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
    Ed Dennen | TrustRadius Reviewer

    Cons

    Microsoft Teams

    • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
    • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
    • There is a limit to PIN 15 chats a favourites. This count should be increased.
    RAJESH VENGILOT | TrustRadius Reviewer

    NetFortris

    • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
    • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    NetFortris

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required
    $5

    Starting Price

    $30 per month

    NetFortris Editions & Modules

    On-premise Edition
    Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
    Hybrid Software Subscription (Required with Hybrid Premise)14.992
    Hybrid Premise PurchaseVaries3
    1. per location, per month
    2. per user, per month
    3. Varies
    SaaS Edition
    Essentials Edition19.991
    Professional Edition24.991
    Ultimate Edition34.991
    1. per user, per month
    Additional Pricing Details
    For the latest special offers, visit www.fonality.com/offers.

    Likelihood to Renew

    Microsoft Teams

    Microsoft Teams 9.6
    Based on 7 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    NetFortris

    NetFortris 8.8
    Based on 16 answers
    We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
    Kevin Hulett | TrustRadius Reviewer

    Usability

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 53 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    NetFortris

    NetFortris 7.6
    Based on 8 answers
    Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
    Joseph Greaney | TrustRadius Reviewer

    Reliability and Availability

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    NetFortris

    NetFortris 8.0
    Based on 8 answers
    Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
    Anonymous | TrustRadius Reviewer

    Performance

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    NetFortris

    NetFortris 8.0
    Based on 4 answers
    Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
    Anonymous | TrustRadius Reviewer

    Support Rating

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 195 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    NetFortris

    NetFortris 9.1
    Based on 14 answers
    Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    NetFortris

    NetFortris 8.0
    Based on 2 answers
    Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
    Anonymous | TrustRadius Reviewer

    Online Training

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    NetFortris

    NetFortris 7.2
    Based on 4 answers
    Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
    Joseph Greaney | TrustRadius Reviewer

    Implementation Rating

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 1 answer
    I find everything I need for my day-to-day work.
    Sarath Kumar Pujari | TrustRadius Reviewer

    NetFortris

    NetFortris 9.8
    Based on 8 answers
    Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
    Joseph Greaney | TrustRadius Reviewer

    Alternatives Considered

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    NetFortris

    I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Microsoft Teams

    Microsoft Teams 5.7
    Based on 7 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    NetFortris

    No score
    No answers yet
    No answers on this topic

    Scalability

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    NetFortris

    NetFortris 8.1
    Based on 2 answers
    It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
    Anonymous | TrustRadius Reviewer

    Professional Services

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 7 answers
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Asik Jaman | TrustRadius Reviewer

    NetFortris

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

    NetFortris

    • We are still new to Fonality, but having the flexability has proven quite successful thus far.
    • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
    • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
    Traci Ludke | TrustRadius Reviewer

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