What users are saying about
42 Ratings
70 Ratings
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Score 7.7 out of 100
42 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • N-able N-central is rated higher in 1 area: Usability
  • NinjaOne is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

N-able N-central

70%
21 Ratings
9.6

NinjaOne

96%
12 Ratings

Likelihood to Renew

9.1

N-able N-central

91%
2 Ratings

NinjaOne

N/A
0 Ratings

Usability

9.1

N-able N-central

91%
3 Ratings
8.0

NinjaOne

80%
2 Ratings

Support Rating

8.7

N-able N-central

87%
14 Ratings
9.7

NinjaOne

97%
8 Ratings

Implementation Rating

8.4

N-able N-central

84%
4 Ratings

NinjaOne

N/A
0 Ratings

Likelihood to Recommend

N-able

N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
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NinjaOne

I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
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Pros

N-able

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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NinjaOne

  • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
  • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
  • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
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Cons

N-able

  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
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NinjaOne

  • I would really like the Dark Mode they have been promising on their roadmap for some time
  • The ability to have multiple technicians connect to a splashtop session would be nice
  • The ability to configure all splashtop settings through the main console would be helpful
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Pricing Details

N-able N-central

Starting Price

Editions & Modules

N-able N-central editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NinjaOne

    Starting Price

    $3 per device per month

    Editions & Modules

    NinjaOne editions and modules pricing
    EditionModules
    Pay-as-you-go$3.001

    Footnotes

    1. per device per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly. Request a free demo or benefit from a 14-days free trial.

    Likelihood to Renew

    N-able

    Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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    NinjaOne

    No answers on this topic

    Usability

    N-able

    The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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    NinjaOne

    Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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    Support Rating

    N-able

    For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
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    NinjaOne

    NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.
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    Implementation Rating

    N-able

    Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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    NinjaOne

    No answers on this topic

    Alternatives Considered

    N-able

    N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
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    NinjaOne

    Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
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    Return on Investment

    N-able

    • Reduced time to manage and support servers and endpoints.
    • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
    • The subscription cost associated with N-central, to our clients has a good profit margin for us.
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    NinjaOne

    • Ninja allows us to run without active directory which is a very positive impact on ROI
    • The lack of all the Apple tools we need is a negative impact on ROI as we have to invest time or other tools to accomplish tasks we could with Ninja
    • Ninja includes Teamviewer which is a powerful remote management tool by itself
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    Screenshots

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