What users are saying about
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Top Rated
2288 Ratings
71 Ratings
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Score 7.8 out of 100

TeamViewer

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Top Rated
2288 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Remote Administration

    N-able N-central

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    298 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    281 Ratings

    Instant message

    N/A
    0 Ratings
    7.8
    78%
    259 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    7.9
    79%
    77 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.2
    72%
    195 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    292 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    238 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    250 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.6
    86%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    186 Ratings

    Session record

    N/A
    0 Ratings
    7.9
    79%
    184 Ratings

    Annotations

    N/A
    0 Ratings
    7.7
    77%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.4
    84%
    112 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    230 Ratings

    Attribute Ratings

    • N-able N-central is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • TeamViewer is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
    • N-able N-central and TeamViewer are tied in 1 area: Usability

    Likelihood to Recommend

    6.9

    N-able N-central

    69%
    21 Ratings
    8.1

    TeamViewer

    81%
    341 Ratings

    Likelihood to Renew

    9.1

    N-able N-central

    91%
    2 Ratings
    9.0

    TeamViewer

    90%
    60 Ratings

    Usability

    9.1

    N-able N-central

    91%
    3 Ratings
    9.1

    TeamViewer

    91%
    58 Ratings

    Availability

    N-able N-central

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Performance

    N-able N-central

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Support Rating

    8.8

    N-able N-central

    88%
    14 Ratings
    8.3

    TeamViewer

    83%
    70 Ratings

    In-Person Training

    N-able N-central

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    N-able N-central

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    8.4

    N-able N-central

    84%
    4 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Configurability

    N-able N-central

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    3 Ratings

    Ease of integration

    N-able N-central

    N/A
    0 Ratings
    7.3

    TeamViewer

    73%
    3 Ratings

    Product Scalability

    N-able N-central

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    4 Ratings

    Vendor post-sale

    N-able N-central

    N/A
    0 Ratings
    6.3

    TeamViewer

    63%
    4 Ratings

    Vendor pre-sale

    N-able N-central

    N/A
    0 Ratings
    7.8

    TeamViewer

    78%
    4 Ratings

    Likelihood to Recommend

    N-able

    N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
    Read full review

    TeamViewer

    I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
    Read full review

    Pros

    N-able

    • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
    • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
    • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
    Read full review

    TeamViewer

    • Un-attended Remote Access control
    • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
    • Push Windows and Third-Party updates (depends on the version that you buy)
    • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
    Read full review

    Cons

    N-able

    • Expensive software
    • The support team are terrible
    • Sales team will promise the world to get you over the line
    • Subscription management is tedious
    • Old software with very little development and the support team will not provide any further information on this - no roadmap
    • Integrations galore - but none of them are effective
    Read full review

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Read full review

    Pricing Details

    N-able N-central

    Starting Price

    Editions & Modules

    N-able N-central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      TeamViewer

      Starting Price

      $6.95 per month (billed annually)

      Editions & Modules

      TeamViewer editions and modules pricing
      EditionModules
      Business$34.901
      Premium$102.902
      Corporate$206.903
      Remote Access$6.954

      Footnotes

      1. per month (billed annually) 1 Licensed User
      2. per month (billed annually) 15 Licensed Users
      3. per month (billed annually) 30 Licensed Users
      4. per month (billed annually) 1 Licensed User

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      N-able

      Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
      Read full review

      TeamViewer

      TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
      Read full review

      Usability

      N-able

      The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
      Read full review

      TeamViewer

      Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
      Read full review

      Reliability and Availability

      N-able

      No answers on this topic

      TeamViewer

      No single outage till now.
      Read full review

      Performance

      N-able

      No answers on this topic

      TeamViewer

      Steady connection and easy quick connect and disconnect
      Read full review

      Support Rating

      N-able

      For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
      Read full review

      TeamViewer

      I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
      Read full review

      Online Training

      N-able

      No answers on this topic

      TeamViewer

      I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
      Read full review

      Implementation Rating

      N-able

      Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
      Read full review

      TeamViewer

      Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
      Read full review

      Alternatives Considered

      N-able

      N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
      Read full review

      TeamViewer

      TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
      Read full review

      Scalability

      N-able

      No answers on this topic

      TeamViewer

      I've rarely had problems with the product.
      Read full review

      Return on Investment

      N-able

      • Reduced time to manage and support servers and endpoints.
      • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
      • The subscription cost associated with N-central, to our clients has a good profit margin for us.
      Read full review

      TeamViewer

      • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
      • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
      • It is also recommended for system administrators who cover several offices with a small number.
      Read full review

      Screenshots

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