What users are saying about
34 Ratings
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Top Rated
265 Ratings
34 Ratings
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Score 7.6 out of 100

New Relic

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Top Rated
265 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Attribute Ratings

  • Nagios XI is rated higher in 1 area: Support Rating
  • New Relic is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Nagios XI

80%
3 Ratings
8.5

New Relic

85%
113 Ratings

Likelihood to Renew

Nagios XI

N/A
0 Ratings
7.7

New Relic

77%
10 Ratings

Usability

Nagios XI

N/A
0 Ratings
5.2

New Relic

52%
5 Ratings

Availability

Nagios XI

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

Nagios XI

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

9.0

Nagios XI

90%
3 Ratings
7.4

New Relic

74%
7 Ratings

Implementation Rating

Nagios XI

N/A
0 Ratings
5.8

New Relic

58%
9 Ratings

Configurability

Nagios XI

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Ease of integration

Nagios XI

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Product Scalability

Nagios XI

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Vendor post-sale

Nagios XI

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Vendor pre-sale

Nagios XI

N/A
0 Ratings
10.0

New Relic

100%
1 Rating

Likelihood to Recommend

Nagios Enterprises

Nagios is best suited in an large organization where it is production 24/7, but in SME (small/medium enterprise) you have to pay a lot to the administrator. Instead use some graphical and easy to use tool like IDERA.
Read full review

New Relic

New Relic has been an integral part of suiting all our monitoring requirements. With New Relic, we have been able to monitor all the servers in our environment, which consist of both windows and Linux machines. New relic has been playing a very vital role in getting our AWS instances under monitoring as well for the likes of AWS FSx, S3, Storage gateway, etc. While there is a wide range of usability of New Relic, we do have a lot of on-prem storage devices that don't allow any external software to be installed; hence we are not able to use New relic for monitoring them.
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Pros

Nagios Enterprises

  • 3rd party integrations via open API.
  • Extremely flexible and configurable long term storage of the very detailed performance information (years of per 1-5 min perf data numbers).
  • Small Nagios XI footprint (very efficient MySQL DB and flat files for perf data), making it powerful tool for thousands of checks and hundreds of reports.
  • Responsive support, willing to provide resolution outside the box and by various means possible.
Read full review

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Read full review

Cons

Nagios Enterprises

  • The mobile interface is newly developed and needs more development. It should provide more options for the audit log and add more detail for the configuration rollback options.
  • The scheduled report should be included in standard edition.
  • Master Node is configurable on LINUX platform only. We had to hire a Linux administrator
Read full review

New Relic

  • Finer control on what metrics are sent to New Relic Platform to control the costs as it has pricing based on GB of metrics ingested.
  • UX/UI could be improved as some pages are a bit slow or difficult to view though it provides good information to act upon.
  • Have the option to choose a Cloud provider to keep data within the country and also restrict access based on IP address so that we could control New Relic console access.
Read full review

Pricing Details

Nagios XI

Starting Price

$1,995 Per Instance

Editions & Modules

Nagios XI editions and modules pricing
EditionModules
Standard$19951
Enterprise$34952

Footnotes

  1. Per Instance
  2. Per Instance

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

New Relic

Starting Price

$0

Editions & Modules

New Relic editions and modules pricing
EditionModules
Standard991
ProContact sales team2
EnterpriseContact sales team3
Telemetry Data Platform0.254
Incident Intelligence0.505
Free (Forever)06

Footnotes

  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. none
  4. per month per extra GB data ingest (after first free 100GB per month)
  5. per month per event (after first 1000 free events per month)
  6. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

Nagios Enterprises

No answers on this topic

New Relic

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Read full review

Usability

Nagios Enterprises

No answers on this topic

New Relic

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Read full review

Reliability and Availability

Nagios Enterprises

No answers on this topic

New Relic

we have never had any down time issues!!!
Read full review

Performance

Nagios Enterprises

No answers on this topic

New Relic

there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review

Support Rating

Nagios Enterprises

Only because I never give out 10s. Nagios support goes above and beyond in helping with issues, workarounds, specific cases and requirements. Tracks customer implementation and history of the most important issues. Can’t complain (except that the team is small and quite probably overworked). Time to resolution could be much improved if only there were more folks to help around.
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New Relic

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Read full review

Implementation Rating

Nagios Enterprises

No answers on this topic

New Relic

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
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Alternatives Considered

Nagios Enterprises

Cost efficiency is the main reason which we opted [for] Nagios as we were previously using IDERA tool with comprehensive database monitoring solutions, but the slow performance we are getting while monitoring the instance of the database.
Read full review

New Relic

New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the strongest APM capabilities compared to its competition.
Read full review

Scalability

Nagios Enterprises

No answers on this topic

New Relic

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Read full review

Return on Investment

Nagios Enterprises

  • Reduction of at least 10% of false alarms.
  • Increased network traffic by 5%.
Read full review

New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
Read full review

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