What users are saying about
145 Ratings
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Top Rated
289 Ratings
145 Ratings
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Score 7.8 out of 100

Zoho Social

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Top Rated
289 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

NetBase Quid

In my use of [NetBase] Quid, I found the tool particularly suitable for curating pertinent content. It allowed me to develop more comprehensive analysis at a larger scale, all while substantially reducing the amount of research time needed. It is also a plus that [NetBase] Quid is delivered as a web app. I did some of my [NetBase] Quid work on a low-end Chromebook without issues.
Anonymous | TrustRadius Reviewer

Zoho Social

Zoho Social is excellent in social sites monitoring, where content is developed and published automatically. Furthermore, there is analytical part, where every concept on these social sites is captured and recorded. The platform acts as an engagement avenue between the company and the consumers, and this fosters inclusive atmosphere. Lastly, Zoho Social makes it effective in scheduling posts, based on the required action or activity.
Johnston Mukwi | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

NetBase Quid
Zoho Social
8.6
Sentiment analysis
NetBase Quid
Zoho Social
8.4
Broad channel coverage
NetBase Quid
Zoho Social
8.9

Publishing

NetBase Quid
Zoho Social
8.7
Content planning and scheduling
NetBase Quid
Zoho Social
9.2
Audience targeting
NetBase Quid
Zoho Social
8.8
Content optimization
NetBase Quid
Zoho Social
8.2

Engagement

NetBase Quid
Zoho Social
8.9
Automated routing and prioritization
NetBase Quid
Zoho Social
8.9
Customer interaction histories
NetBase Quid
Zoho Social
9.0

Marketing

NetBase Quid
Zoho Social
8.8
Lead generation
NetBase Quid
Zoho Social
8.7
Content marketing
NetBase Quid
Zoho Social
8.9

Channel coverage/integration

NetBase Quid
Zoho Social
9.1
Twitter
NetBase Quid
Zoho Social
9.3
Facebook
NetBase Quid
Zoho Social
9.4
LinkedIn
NetBase Quid
Zoho Social
9.4
Google+
NetBase Quid
Zoho Social
8.6
Instagram
NetBase Quid
Zoho Social
8.9

Reporting/analytics

NetBase Quid
Zoho Social
8.9
Campaign success analytics
NetBase Quid
Zoho Social
9.3
Competitor analysis
NetBase Quid
Zoho Social
8.4

Account management

NetBase Quid
Zoho Social
8.8
Role-based user permissions & privileges
NetBase Quid
Zoho Social
8.6
Mobile access
NetBase Quid
Zoho Social
8.9

Pros

NetBase Quid

  • Their NLP is very strong with the ability to distinguish subject in sentences and then apply analysis based on either the subject or sentence. Competitors lack strong NLP and often have lower degrees of accuracy.
  • The platform is highly flexible with dozens of ways to filter and cut the data. It is great for an analyst that really wants to deep dive into the data. However, the analysis done automatically by NetBase is also strong enough that less experienced users would still be able to gain insight with ease.
  • The customizable dashboards are perfect for client reporting and drastically reduce the amount of time spent preparing recurring reports and decks. These are also very flexible depending on reporting needs.
Anonymous | TrustRadius Reviewer

Zoho Social

  • For successful social site management, Zoho Social is the strong and reputable application.
  • Besides, Zoho Social has adequate analytical competence, which is vital and in dealing with evaluations and management.
  • Finally, Zoho Social acts as the soul marketing program, by reaching to many clients globally.
Desmond Elliot | TrustRadius Reviewer

Cons

NetBase Quid

  • Dashboards can only currently be exported as PDFs. It would be helpful to have a more read/writable format (eg. PPT) that enables us to combine Netbase's outputs with other sources, or to make them more consistent with our own branding (colours, fonts etc.)
  • The business model revolves around a limited number of login seats. I would like to be able to roll out the tool to make it available/accessible to more people in the business, but the pricing model makes this impractical/uneconomical.
  • Logging out users after a period of inactivity can be frustrating when multitasking/task switching and unsaved work is lost.
  • While Netbase's focus on language processing is its key strength, additional functionality around social analysis (eg. people who follow a brand account, users who talk about X are also likely to talk about Y) is somewhat limited.
Scott Thompson | TrustRadius Reviewer

Zoho Social

  • I wish they had auto hashtag generators but it isn't a deal breaker
  • The integrations with the Zoho apps are great but I wish it integrated with some other CRM solutions
  • We only use a few social media platforms and Zoho meets our needs for those platforms. If we ever used one of the less popular social media channels Zoho wouldn't support us.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetBase Quid

NetBase Quid 8.1
Based on 88 answers
We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
Alisa Abrams | TrustRadius Reviewer

Zoho Social

Zoho Social 9.1
Based on 5 answers
This app has everything we need to keep followers informed, attract new followers, gauge their engagement, expand our network, and spread information about the business. The developers have kept up with bug repairs and the latest enhancements have made it all the more useful. Best of all, it has saved a lot of time and mental energy, making it worth every penny.
Lisa M. Reid | TrustRadius Reviewer

Usability

NetBase Quid

NetBase Quid 9.0
Based on 13 answers
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
Scott Thompson | TrustRadius Reviewer

Zoho Social

Zoho Social 9.6
Based on 89 answers
[Zoho Social is] very simple to use. Not many options, no needed. Just monitoring, posting, scheduling, drafting, etc. It is also useful the widget they have in chrome, which is ready to capture everything in internet and leave it in Zoho draft until you deliver it. It should add a bulk scheduler, but I'm sure it will be included sooner or later.
Pedro Ciancaglini | TrustRadius Reviewer

Reliability and Availability

NetBase Quid

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.1
Based on 1 answer
I've never had to contact Zoho Social which is a good thing, I guess.
Anonymous | TrustRadius Reviewer

Performance

NetBase Quid

NetBase Quid 9.5
Based on 12 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
Ted Tagalakis | TrustRadius Reviewer

Zoho Social

Zoho Social 9.1
Based on 3 answers
Excellent performance for what it does. No problem downloading pages on the desktop or mobile. It integrates well with other Zoho products. Outside of Zoho? Forget it.
Anonymous | TrustRadius Reviewer

Support Rating

NetBase Quid

NetBase Quid 9.1
Based on 22 answers
Our support contact is always available and will spend all of the time required to make sure our questions are answered.
Anonymous | TrustRadius Reviewer

Zoho Social

Zoho Social 8.9
Based on 81 answers
I haven't needed to reach out to the Zoho Social support folks. But I have read several "how-to" articles they provide. The articles are brief and precise, giving me exactly the information I need to move forward without having to wade through a bunch of theory or prose. Hey, when I have a question, and they answer that question quickly and helpfully, that's all I need.
Susan Smith-Harmon | TrustRadius Reviewer

Implementation Rating

NetBase Quid

NetBase Quid 9.6
Based on 8 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
Ted Tagalakis | TrustRadius Reviewer

Zoho Social

Zoho Social 9.1
Based on 3 answers
I implemented it perfectly
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetBase Quid

Meltwater took too long to load whenever you had to change keywords, their customer service was not very responsive, and their interface was not very customizeable. We decided to search for a new software company and we invited many companies to present. We selected Netbase after a free trial for reasons stated earlier.
Melissa Schwartz | TrustRadius Reviewer

Zoho Social

Other products solved some of our problems, but Zoho Social has solved them all while being affordable for a small business. Buffer didn't provide the seamless team integration and analytics we were seeking in one plan. SocialPilot's user interface was a bit clunky, and we were constantly reconnecting to our social platforms. Agorapulse was not affordable to our needs of managing our brand only.
Terone Allen | TrustRadius Reviewer

Scalability

NetBase Quid

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.1
Based on 2 answers
You can use it for multiple business sizes.
Anonymous | TrustRadius Reviewer

Return on Investment

NetBase Quid

  • Positive - NetBase allows us to quickly gather a high level over view of a topic, which helps for new business pitch and being able to inform the account teams of basic information.
  • Negative - We have to use other tools to gather news, which affects our budget.
Scott Reitzel | TrustRadius Reviewer

Zoho Social

  • Deploying Zoho Social in my business along with a few other apps has reduced the time it takes for us to manage our social media presence from more than 10 hours per week, down to 2-3 at most.
  • Zoho Social is significantly less expensive than many other options we considered. We reduced our expenditure on social media tools by 40% consolidating several down into Zoho Social.
  • I feel more at ease and confident that myself or my team can get a clear picture of what's going on with our brand on social media pretty much anytime.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Screenshots

Pricing Details

NetBase Quid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

NetBase Quid Editions & Modules

Additional Pricing Details

Zoho Social

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Social Editions & Modules

Edition
Standard$101
Professional$251
Agency$2001
Agency Plus$3001
  1. per month
Additional Pricing Details
Add Ons Users at $10 / user / month Brands $10 / brand / month

Rating Summary

Likelihood to Recommend

NetBase Quid
8.6
Zoho Social
9.3

Likelihood to Renew

NetBase Quid
8.1
Zoho Social
9.1

Usability

NetBase Quid
9.0
Zoho Social
9.6

Reliability and Availability

NetBase Quid
Zoho Social
9.1

Performance

NetBase Quid
9.5
Zoho Social
9.1

Support Rating

NetBase Quid
9.1
Zoho Social
8.9

Implementation Rating

NetBase Quid
9.6
Zoho Social
9.1

Scalability

NetBase Quid
Zoho Social
9.1

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