What users are saying about
147 Ratings
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Top Rated
393 Ratings
147 Ratings
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Score 6.9 out of 100

Zoho Social

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Top Rated
393 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Listening/monitoring

    NetBase Quid

    Feature Set Not Supported
    N/A
    8.3

    Zoho Social

    83%
    Zoho Social ranks higher in 2/2 features

    Sentiment analysis

    N/A
    0 Ratings
    8.1
    81%
    187 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    8.6
    86%
    259 Ratings

    Publishing

    NetBase Quid

    Feature Set Not Supported
    N/A
    8.3

    Zoho Social

    83%
    Zoho Social ranks higher in 3/3 features

    Content planning and scheduling

    N/A
    0 Ratings
    8.9
    89%
    313 Ratings

    Audience targeting

    N/A
    0 Ratings
    7.8
    78%
    219 Ratings

    Content optimization

    N/A
    0 Ratings
    8.0
    80%
    261 Ratings

    Engagement

    NetBase Quid

    Feature Set Not Supported
    N/A
    8.2

    Zoho Social

    82%
    Zoho Social ranks higher in 2/2 features

    Automated routing and prioritization

    N/A
    0 Ratings
    8.0
    80%
    220 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    8.5
    85%
    240 Ratings

    Marketing

    NetBase Quid

    Feature Set Not Supported
    N/A
    8.5

    Zoho Social

    85%
    Zoho Social ranks higher in 2/2 features

    Lead generation

    N/A
    0 Ratings
    8.3
    83%
    160 Ratings

    Content marketing

    N/A
    0 Ratings
    8.7
    87%
    217 Ratings

    Channel coverage/integration

    NetBase Quid

    Feature Set Not Supported
    N/A
    9.3

    Zoho Social

    93%
    Zoho Social ranks higher in 5/5 features

    Twitter

    N/A
    0 Ratings
    9.6
    96%
    275 Ratings

    Facebook

    N/A
    0 Ratings
    9.7
    97%
    305 Ratings

    LinkedIn

    N/A
    0 Ratings
    9.5
    95%
    267 Ratings

    Google+

    N/A
    0 Ratings
    8.7
    87%
    175 Ratings

    Instagram

    N/A
    0 Ratings
    9.3
    93%
    240 Ratings

    Reporting/analytics

    NetBase Quid

    Feature Set Not Supported
    N/A
    8.6

    Zoho Social

    86%
    Zoho Social ranks higher in 2/2 features

    Campaign success analytics

    N/A
    0 Ratings
    9.0
    90%
    255 Ratings

    Competitor analysis

    N/A
    0 Ratings
    8.3
    83%
    150 Ratings

    Account management

    NetBase Quid

    Feature Set Not Supported
    N/A
    8.8

    Zoho Social

    88%
    Zoho Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    9.0
    90%
    198 Ratings

    Mobile access

    N/A
    0 Ratings
    8.6
    86%
    261 Ratings

    Attribute Ratings

    • NetBase Quid is rated higher in 3 areas: Performance, Support Rating, Implementation Rating
    • Zoho Social is rated higher in 2 areas: Likelihood to Recommend, Usability
    • NetBase Quid and Zoho Social are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    7.1

    NetBase Quid

    71%
    111 Ratings
    9.2

    Zoho Social

    92%
    318 Ratings

    Likelihood to Renew

    8.1

    NetBase Quid

    81%
    87 Ratings
    8.1

    Zoho Social

    81%
    10 Ratings

    Usability

    9.0

    NetBase Quid

    90%
    13 Ratings
    9.3

    Zoho Social

    93%
    172 Ratings

    Availability

    NetBase Quid

    N/A
    0 Ratings
    9.1

    Zoho Social

    91%
    1 Rating

    Performance

    9.5

    NetBase Quid

    95%
    12 Ratings
    9.1

    Zoho Social

    91%
    3 Ratings

    Support Rating

    9.1

    NetBase Quid

    91%
    22 Ratings
    8.5

    Zoho Social

    85%
    160 Ratings

    Implementation Rating

    9.6

    NetBase Quid

    96%
    8 Ratings
    7.7

    Zoho Social

    77%
    5 Ratings

    Product Scalability

    NetBase Quid

    N/A
    0 Ratings
    9.1

    Zoho Social

    91%
    2 Ratings

    Likelihood to Recommend

    NetBase Quid

    In my use of [NetBase] Quid, I found the tool particularly suitable for curating pertinent content. It allowed me to develop more comprehensive analysis at a larger scale, all while substantially reducing the amount of research time needed. It is also a plus that [NetBase] Quid is delivered as a web app. I did some of my [NetBase] Quid work on a low-end Chromebook without issues.
    Anonymous | TrustRadius Reviewer

    Zoho Social

    The pricing for me is important as well as all the social sites it connects to. Being able to set out a content plan for the coming weeks in one place is really helpful. I had been using other solutions in the past and needed to be able to plan my social activities days or weeks into the future. Zoho lets me do that at a price point I think I can be happy with.
    Andrew Maher | TrustRadius Reviewer

    Pros

    NetBase Quid

    • Their NLP is very strong with the ability to distinguish subject in sentences and then apply analysis based on either the subject or sentence. Competitors lack strong NLP and often have lower degrees of accuracy.
    • The platform is highly flexible with dozens of ways to filter and cut the data. It is great for an analyst that really wants to deep dive into the data. However, the analysis done automatically by NetBase is also strong enough that less experienced users would still be able to gain insight with ease.
    • The customizable dashboards are perfect for client reporting and drastically reduce the amount of time spent preparing recurring reports and decks. These are also very flexible depending on reporting needs.
    Anonymous | TrustRadius Reviewer

    Zoho Social

    • Zoho Social helps us develop posts, and it facilitates the automated publishing, which is vital in sharing the content we want.
    • Besides, Zoho Social is fruitful in customer engagement plan, where the software manages different accounts, and there is free communications throughout.
    • Finally, there is social media evaluation, monitoring, and analytics, and all of them brings to us an inference that is accurate and digital.
    Johnston Mukwi | TrustRadius Reviewer

    Cons

    NetBase Quid

    • Dashboards can only currently be exported as PDFs. It would be helpful to have a more read/writable format (eg. PPT) that enables us to combine Netbase's outputs with other sources, or to make them more consistent with our own branding (colours, fonts etc.)
    • The business model revolves around a limited number of login seats. I would like to be able to roll out the tool to make it available/accessible to more people in the business, but the pricing model makes this impractical/uneconomical.
    • Logging out users after a period of inactivity can be frustrating when multitasking/task switching and unsaved work is lost.
    • While Netbase's focus on language processing is its key strength, additional functionality around social analysis (eg. people who follow a brand account, users who talk about X are also likely to talk about Y) is somewhat limited.
    Scott Thompson | TrustRadius Reviewer

    Zoho Social

    • I wanted to use the ability to have Zoho queue the posts, but I wanted to choose the start time of the first post for a few days in the future and I did not find an easy way to set that.
    • I wish there were a box with a cheat sheet of the sizes that each social media platform allows for it's video and pictures in the dialogue box for posting so I can be sure to choose appropriate content.
    • I do think it's a bit expensive, especially for my needs, but I like the ease of use. I will continue to do what I can to get this service discounted until I can no longer afford it.
    Amanda Playwythe | TrustRadius Reviewer

    Pricing Details

    NetBase Quid

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    NetBase Quid Editions & Modules

    Additional Pricing Details

    Zoho Social

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per month

    Zoho Social Editions & Modules

    Edition
    Standard$101
    Professional$251
    Agency$2001
    Agency Plus$3001
    1. per month
    Additional Pricing Details
    Add Ons Users at $10 / user / month Brands $10 / brand / month

    Likelihood to Renew

    NetBase Quid

    NetBase Quid 8.1
    Based on 87 answers
    We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
    Alisa Abrams | TrustRadius Reviewer

    Zoho Social

    Zoho Social 8.1
    Based on 10 answers
    I would not trade Zoho Social for any other app I have seen. I plan on upgrading my service. I also recommend it to clients. I use it as a training aid when I teach classes. It is absolutely the best solution in my opinion. I would not recommend it otherwise
    Andrea Raquel | TrustRadius Reviewer

    Usability

    NetBase Quid

    NetBase Quid 9.0
    Based on 13 answers
    Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
    Scott Thompson | TrustRadius Reviewer

    Zoho Social

    Zoho Social 9.3
    Based on 172 answers
    I think it provides good value for money, a streamlined, intuitive, user friendly platform, with lots of features I'm still discovering. The social media publishing is easy and effective to use. We would love to see the monitoring feature included in the basic package but for the price you can't ask much more, really
    Martín López Saiz | TrustRadius Reviewer

    Reliability and Availability

    NetBase Quid

    No score
    No answers yet
    No answers on this topic

    Zoho Social

    Zoho Social 9.1
    Based on 1 answer
    We've never had a problem with availability
    Anonymous | TrustRadius Reviewer

    Performance

    NetBase Quid

    NetBase Quid 9.5
    Based on 12 answers
    NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
    Ted Tagalakis | TrustRadius Reviewer

    Zoho Social

    Zoho Social 9.1
    Based on 3 answers
    Excellent performance for what it does. No problem downloading pages on the desktop or mobile. It integrates well with other Zoho products. Outside of Zoho? Forget it.
    Anonymous | TrustRadius Reviewer

    Support Rating

    NetBase Quid

    NetBase Quid 9.1
    Based on 22 answers
    Our support contact is always available and will spend all of the time required to make sure our questions are answered.
    Anonymous | TrustRadius Reviewer

    Zoho Social

    Zoho Social 8.5
    Based on 160 answers
    Very fast replies all the time with kind support staff who have helped me with a query we sent to them. While trialing the platform they were also very helpful to us allowing us to avail of the extended free trial period and applied this to our account in no time without any difficulty or work on our part.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    NetBase Quid

    NetBase Quid 9.6
    Based on 8 answers
    We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
    Ted Tagalakis | TrustRadius Reviewer

    Zoho Social

    Zoho Social 7.7
    Based on 5 answers
    Self implementation, so I have to be happy with myself.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NetBase Quid

    Meltwater took too long to load whenever you had to change keywords, their customer service was not very responsive, and their interface was not very customizeable. We decided to search for a new software company and we invited many companies to present. We selected Netbase after a free trial for reasons stated earlier.
    Melissa Schwartz | TrustRadius Reviewer

    Zoho Social

    I have been using Zoho Invoice for more than a year and I find it really useful. As an IT startup we have few foreign clients and we were looking for an invoicing app/software which has multi-currency feature. As most of the apps like Vyapar, Billbook, etc have the option for invoicing in INR only.
    Bijit Sen | TrustRadius Reviewer

    Scalability

    NetBase Quid

    No score
    No answers yet
    No answers on this topic

    Zoho Social

    Zoho Social 9.1
    Based on 2 answers
    You can use it for multiple business sizes.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    NetBase Quid

    • Positive - NetBase allows us to quickly gather a high level over view of a topic, which helps for new business pitch and being able to inform the account teams of basic information.
    • Negative - We have to use other tools to gather news, which affects our budget.
    Scott Reitzel | TrustRadius Reviewer

    Zoho Social

    • I had a month-long delay in launching my website. Zoho Social allowed me to continue to build an audience and anticipation while the website technical issues were worked out.
    • The free trial meant I could give it a good try before spending any of my precious startup budget.
    Susan Smith-Harmon | TrustRadius Reviewer

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