What users are saying about
4 Ratings
12 Ratings
4 Ratings
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Score 7.6 out of 100
12 Ratings
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Score 9 out of 100

Likelihood to Recommend

Netchex

I think Netchex is great for a small to mid-sized business where employee turnover is low. The most time-consuming and frustrating parts of Netchex are also associated with the number of employees I have to add/delete from the system each season.
Mindy Yeager, PHR | TrustRadius Reviewer

OnPay

The price is very right for our small organization; but gives us quite a professional setup and ease of use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Netchex
OnPay
8.9
Pay calculation
Netchex
OnPay
8.9
Benefit plan administration
Netchex
OnPay
9.1
Direct deposit files
Netchex
OnPay
8.9
Salary revision and increment management
Netchex
OnPay
9.1
Reimbursement management
Netchex
OnPay
8.6

Pros

Netchex

  • Processing payrolls is easy and convenient. This web based product makes it easy to access and key in payroll data anytime.
  • Customer service is top notch! The whole team goes above and beyond to make sure I have the tools I need each day and answers to questions as they arise.
  • Netchex connects our HR department to our employees beautifully. We can easily direct them to data in their Netchex profile that they may need. We can also post news, articles and documents for them to easily access from their dashboard.
Karen Stuart, CSP | TrustRadius Reviewer

OnPay

  • Ease of use
  • User-friendly
  • Web based and mobile use
Taniea Myles | TrustRadius Reviewer

Cons

Netchex

  • One step in the login process needs to be corrected
  • The non-working aspect of the login process is easily bypassed, so it doesn't prevent you from gaining access
Anonymous | TrustRadius Reviewer

OnPay

  • Need more dashboard options for customization
  • Tags are a little unorganized
Anonymous | TrustRadius Reviewer

Usability

Netchex

No score
No answers yet
No answers on this topic

OnPay

OnPay 8.8
Based on 3 answers
There was a bit of a learning curve for certain payroll functions, but the team walked me through it
Paul MacDonald | TrustRadius Reviewer

Support Rating

Netchex

Netchex 9.0
Based on 1 answer
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

OnPay

OnPay 9.1
Based on 3 answers
I would say support is one of the best features OnPay has. You can call, chat or email. With ADP I was always on hold for a ridiculous amount of time. They also did not have chat when I was with ADP.
Michelle Wright | TrustRadius Reviewer

Alternatives Considered

Netchex

Reporting features available in Netchex far exceed those we were able to get from optimum. Customer service from Netchex is light years ahead of the competition!!
Karen Stuart, CSP | TrustRadius Reviewer

OnPay

OnPay provides us with elevated levels of user experience and costs significantly less
Anonymous | TrustRadius Reviewer

Return on Investment

Netchex

  • It's fully automated for online processing
  • It allows us to process payroll without having to hire additional personnel, thus saving us money.
Anonymous | TrustRadius Reviewer

OnPay

  • Customer service walk through
  • Employee guidance
  • Ability to view
Taniea Myles | TrustRadius Reviewer

Screenshots

Pricing Details

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OnPay

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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