What users are saying about
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19 Ratings
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33 Ratings

Netchex

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19 Ratings
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Score 9.3 out of 100

OnPay

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33 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • OnPay ranks higher in 1 feature set: Payroll Management

Payroll Management

8.7

Netchex

87%
9.1

OnPay

91%
OnPay ranks higher in 4/7 features

Pay calculation

9.0
90%
10 Ratings
9.1
91%
18 Ratings

Support for external payroll vendors

8.5
85%
3 Ratings
N/A
0 Ratings

Off-cycle/On-Demand payment

8.9
89%
8 Ratings
N/A
0 Ratings

Benefit plan administration

8.3
83%
8 Ratings
9.5
95%
6 Ratings

Direct deposit files

9.3
93%
10 Ratings
9.2
92%
17 Ratings

Salary revision and increment management

8.7
87%
8 Ratings
8.9
89%
11 Ratings

Reimbursement management

8.0
80%
7 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • Netchex is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
  • OnPay is rated higher in 1 area: Implementation Rating

Likelihood to Recommend

9.6

Netchex

96%
17 Ratings
9.1

OnPay

91%
20 Ratings

Likelihood to Renew

9.6

Netchex

96%
2 Ratings
9.1

OnPay

91%
1 Rating

Usability

9.6

Netchex

96%
2 Ratings
8.9

OnPay

89%
4 Ratings

Support Rating

9.6

Netchex

96%
3 Ratings
9.1

OnPay

91%
4 Ratings

Implementation Rating

8.5

Netchex

85%
2 Ratings
9.1

OnPay

91%
1 Rating

Likelihood to Recommend

Netchex

Netchex is great if you want to log in to one place to take care of all things employee-related. It is especially helpful if you have multiple locations or divisions as you can easily set these up and manage them as needed. The more employees you have, the more you will benefit from a program like Netchex that provides so much support for your business. Our company has multiple locations of stores and many employee position levels and Netchex has been great at keeping all of this simple when a lessor product could make it much more complicated. Netchex would not be as appropriate if you have a very small business or a simple payroll structure. It would definitely still work well for you, it would just be more sophisticated than you would require.
Anonymous | TrustRadius Reviewer

OnPay

OnPay has been a great asset to all of our clients but especially our agricultural clients. Few payroll providers understand or support ag payroll forms and H2A employees. OnPay's site allows us and our clients to be on the site at the same time making it easy for us to help them when they have questions. Running the payroll is very easy and our client's no longer have to worry about making all of their payroll deposits correctly and on time. It frees them and us up to concentrate on other business tasks.
Shane Harper | TrustRadius Reviewer

Pros

Netchex

  • My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
  • Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
  • Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.
Mindy Yeager, PHR | TrustRadius Reviewer

OnPay

  • Payroll is done timely
  • Communication is great
  • System is intuitive
  • Lots of help options with questions
  • Easy to reach a live person for help
Anonymous | TrustRadius Reviewer

Cons

Netchex

  • I do not like the fact that I have to click ok on that little box that pops up every time I do something. Just make it do you want to save...ok and do you want to submit payroll to Netchex...ok
Melissa Cross | TrustRadius Reviewer

OnPay

  • Easier use for bookkeepers that have more than 1 client with on pay
  • Easier to find reports
  • The print function could be improved upon. There is no check adjustment for printing checks manually.
  • Improvement of W2's that fit forms better so that they can be mailed out if necessary.
  • Improvement in taking phone calls
Theresa Caprini | TrustRadius Reviewer

Pricing Details

Netchex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

OnPay

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Netchex

Netchex 9.6
Based on 2 answers
Easy to work with.
Lillie Singletary | TrustRadius Reviewer

OnPay

OnPay 9.1
Based on 1 answer
No answer on this topic is available.

Usability

Netchex

Netchex 9.6
Based on 2 answers
Very user friendly and great interface.
John Riley, SHRM-CP | TrustRadius Reviewer

OnPay

OnPay 8.9
Based on 4 answers
OnPay is super easy to use. If I don't know something it doesn't take long to figure out just by navigating the website. If I still can't figure something out I usually "chat" with them and it's easily resolved.
Michelle Wright | TrustRadius Reviewer

Support Rating

Netchex

Netchex 9.6
Based on 3 answers
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Mindy Yeager, PHR | TrustRadius Reviewer

OnPay

OnPay 9.1
Based on 4 answers
I would say support is one of the best features OnPay has. You can call, chat or email. With ADP I was always on hold for a ridiculous amount of time. They also did not have chat when I was with ADP.
Michelle Wright | TrustRadius Reviewer

Implementation Rating

Netchex

Netchex 8.5
Based on 2 answers
Implementation took some time but was pretty much error free.
Lillie Singletary | TrustRadius Reviewer

OnPay

OnPay 9.1
Based on 1 answer
Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
Linae Wright | TrustRadius Reviewer

Alternatives Considered

Netchex

The biggest difference I see between Netchex and our previous vendor is customer service. Our previous vendor would take days, if not weeks, to respond with an inquiry. Netchex generally does within 24 hours via email or immediately if you call. The second biggest difference is ease of use, both managers and associates have commented on how much easier it is to use.
Erica Payne PHR SHRM-CP | TrustRadius Reviewer

OnPay

OnPay is more cost-effective and definitely much easier to use. The login process is much better and easier for the manager and employee. Processing payroll is also easier and more user-friendly. All around a better bang for your buck. This is the opposite of "you get what you paid for."
Jayson Green | TrustRadius Reviewer

Return on Investment

Netchex

  • The time saving within the hiring and onboarding process is almost incalculable. We save so much time because we don't have to send out various emails, keep up with people on their tasks, and manually move them through the process.
  • We have also benefitted from being able to create our own reports and really being able to tailor them to our very specific needs.
Anonymous | TrustRadius Reviewer

OnPay

  • Saved at least 4 hours per client when processing payroll.
  • Saved more than 10 hours per issue compared to Intuit's online payroll.
  • Generated an extra $300 per client to our business per month.
BJ Lanier, CTS | TrustRadius Reviewer

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