NetFortris vs. Vonage Business Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetFortris
Score 6.4 out of 10
Mid-Size Companies (51-1,000 employees)
NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
$30
per month
Vonage Business Communications
Score 6.1 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.N/A
Pricing
NetFortrisVonage Business Communications
Editions & Modules
Hybrid Software Subscription (Required with Hybrid Premise)
$14.99
per user, per month
Essentials Edition
$19.99
per user, per month
Professional Edition
$24.99
per user, per month
Ultimate Edition
$34.99
per user, per month
Hybrid Premise Subscription (Appliance and Phone for Each User)
$200
per location, per month
Hybrid Premise Purchase
Varies
Varies
No answers on this topic
Offerings
Pricing Offerings
NetFortrisVonage Business Communications
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
NetFortrisVonage Business Communications
Considered Both Products
NetFortris
Chose NetFortris
As stated, I inherited the Fonality on-premise server(s) I support. The organization's principals have requested staying with this system due to its low cost of ownership. Comparing to other on-premise systems, such as a generic Asterisk system, it offers some support …
Chose NetFortris
Cost savings was the initial and primary driver, although I have found that the quality of the equipment provided with initial service was superior. The functionality and ability to customize have been better compared to my experience with Vonage. The HUD portal is not …
Chose NetFortris
Fonality is like our old Vonage system on steroids. It has a lot more features, many we may use and most we will not but we really like the voice quality in comparison to our old phone system.
Chose NetFortris
We used Vonage for about 2 weeks before pulling the plug. Later we switched to AT&T managed VoIP system but it lacked the ability to see who was on a call and who was available. Finally we switched to Fonality. They imported all of our phones we purchased through AT&T and we …
Chose NetFortris
It did not support my international calls and I was not happy with their service provided.
Chose NetFortris
[Fonality has] Much better product, service, pricing and options.
Chose NetFortris
This offered more for less money.
Vonage Business Communications
Chose Vonage Business Communications
Vonage has the voice extension app and it uses data only when there is no wifi. The quality of the voice [is good] and the rate is cheaper. The International calls are much faster and easier to make without any other codes or number - it is as easy as making local calls with …
Top Pros
Top Cons
Features
NetFortrisVonage Business Communications
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
NetFortris
7.8
90 Ratings
Vonage Business Communications
9.4
5 Ratings
Hosted PBX7.058 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)6.046 Ratings9.04 Ratings
User templates6.82 Ratings00 Ratings
Call reports9.078 Ratings00 Ratings
Directory of employee names10.078 Ratings10.05 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
NetFortris
7.4
94 Ratings
Vonage Business Communications
9.4
5 Ratings
Answering rules7.089 Ratings10.05 Ratings
Call recording7.067 Ratings8.12 Ratings
Call park6.073 Ratings9.04 Ratings
Call screening8.067 Ratings10.03 Ratings
Message alerts9.078 Ratings10.05 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
NetFortris
7.5
55 Ratings
Vonage Business Communications
-
Ratings
Video conferencing7.017 Ratings00 Ratings
Audio conferencing8.054 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
NetFortris
9.0
55 Ratings
Vonage Business Communications
10.0
5 Ratings
Mobile app for iOS9.046 Ratings10.05 Ratings
Mobile app for Android9.033 Ratings10.04 Ratings
User Ratings
NetFortrisVonage Business Communications
Likelihood to Recommend
7.0
(108 ratings)
3.2
(22 ratings)
Likelihood to Renew
8.8
(16 ratings)
10.0
(1 ratings)
Usability
7.6
(8 ratings)
7.5
(2 ratings)
Availability
8.0
(8 ratings)
-
(0 ratings)
Performance
8.0
(4 ratings)
-
(0 ratings)
Support Rating
9.1
(14 ratings)
8.5
(20 ratings)
In-Person Training
8.0
(2 ratings)
-
(0 ratings)
Online Training
7.2
(4 ratings)
-
(0 ratings)
Implementation Rating
9.8
(8 ratings)
-
(0 ratings)
Configurability
9.7
(3 ratings)
-
(0 ratings)
Ease of integration
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
NetFortrisVonage Business Communications
Likelihood to Recommend
NetFortris
For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
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Vonage
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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Pros
NetFortris
  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
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Vonage
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
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Cons
NetFortris
  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
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Vonage
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
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Likelihood to Renew
NetFortris
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
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Vonage
No answers on this topic
Usability
NetFortris
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
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Vonage
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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Reliability and Availability
NetFortris
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages. If any issues do occur, their support staff is available around the clock to help. This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
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Vonage
No answers on this topic
Performance
NetFortris
Fonality's performance is excellent. The phones work flawlessly and the calls are clear. It is a well put-together system that does not need daily support. It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
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Vonage
No answers on this topic
Support Rating
NetFortris
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
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Vonage
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
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In-Person Training
NetFortris
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users. It went smoothly and all the details and functions of the system were made available to the office staff. Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
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Vonage
No answers on this topic
Online Training
NetFortris
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
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Vonage
No answers on this topic
Implementation Rating
NetFortris
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
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Vonage
No answers on this topic
Alternatives Considered
NetFortris
I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
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Vonage
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
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Scalability
NetFortris
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment. Overall, it is not that difficult as long as all of this is in place.
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Vonage
No answers on this topic
Return on Investment
NetFortris
  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
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Vonage
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
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