What users are saying about
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Top Rated
281 Ratings
159 Ratings
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Score 4.9 out of 100

Webex App

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Top Rated
281 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer | TrustRadius Reviewer

Webex App

Cisco Webex is part of the larger cisco suite of products, I think it's a natural move for organizations who use cisco products to also leverage Webex teams. The functionality is very similar to Microsoft Teams and better than Skype. I find the quality of calls to be very high and experience very little issues other than 'off-days' like Zoom experiences where there are lags and minor issues. I like the 'all in one' experience with Cisco Webex teams vs. Cisco Webex meetings. I can use instant message, make phone calls directly and my status updates automatically as the platform is integrated with my outlook calendar. It may be less appropriate for smaller organizations where they can leverage cheaper or even free instant messaging options (such as Google Hangouts), I also truly believe for smaller orgs where everyone is in the office a collaboration tool like this may not be necessary at all
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

NetFortris (formerly Fonality)
5.5
Webex App
Hosted PBX
NetFortris (formerly Fonality)
1.4
Webex App
Multi-level Interactive Voice Response (IVR)
NetFortris (formerly Fonality)
5.0
Webex App
User templates
NetFortris (formerly Fonality)
6.8
Webex App
Call reports
NetFortris (formerly Fonality)
6.0
Webex App
Directory of employee names
NetFortris (formerly Fonality)
8.0
Webex App

Call Management

NetFortris (formerly Fonality)
7.0
Webex App
Answering rules
NetFortris (formerly Fonality)
7.7
Webex App
Call recording
NetFortris (formerly Fonality)
2.9
Webex App
Call park
NetFortris (formerly Fonality)
8.7
Webex App
Call screening
NetFortris (formerly Fonality)
7.8
Webex App
Message alerts
NetFortris (formerly Fonality)
7.8
Webex App

VoIP system collaboration

NetFortris (formerly Fonality)
3.6
Webex App
Video conferencing
NetFortris (formerly Fonality)
5.9
Webex App
Audio conferencing
NetFortris (formerly Fonality)
1.4
Webex App

Mobile apps

NetFortris (formerly Fonality)
6.9
Webex App
Mobile app for iOS
NetFortris (formerly Fonality)
7.0
Webex App
Mobile app for Android
NetFortris (formerly Fonality)
6.7
Webex App

Project Management

NetFortris (formerly Fonality)
Webex App
7.5
Task Management
NetFortris (formerly Fonality)
Webex App
7.3
Gantt Charts
NetFortris (formerly Fonality)
Webex App
6.8
Scheduling
NetFortris (formerly Fonality)
Webex App
7.6
Workflow Automation
NetFortris (formerly Fonality)
Webex App
7.1
Mobile Access
NetFortris (formerly Fonality)
Webex App
9.0
Search
NetFortris (formerly Fonality)
Webex App
8.1
Visual planning tools
NetFortris (formerly Fonality)
Webex App
6.7

Communication

NetFortris (formerly Fonality)
Webex App
7.8
Chat
NetFortris (formerly Fonality)
Webex App
9.0
Notifications
NetFortris (formerly Fonality)
Webex App
9.2
Discussions
NetFortris (formerly Fonality)
Webex App
8.8
Surveys
NetFortris (formerly Fonality)
Webex App
7.7
Internal knowledgebase
NetFortris (formerly Fonality)
Webex App
7.5
Integrates with GoToMeeting
NetFortris (formerly Fonality)
Webex App
6.0
Integrates with Gmail and Google Hangouts
NetFortris (formerly Fonality)
Webex App
5.7
Integrates with Outlook
NetFortris (formerly Fonality)
Webex App
8.3

File Sharing & Management

NetFortris (formerly Fonality)
Webex App
7.9
Versioning
NetFortris (formerly Fonality)
Webex App
7.6
Video files
NetFortris (formerly Fonality)
Webex App
8.6
Audio files
NetFortris (formerly Fonality)
Webex App
8.9
Document collaboration
NetFortris (formerly Fonality)
Webex App
7.2
Access control
NetFortris (formerly Fonality)
Webex App
7.7
Advanced security features
NetFortris (formerly Fonality)
Webex App
8.2
Integrates with Google Drive
NetFortris (formerly Fonality)
Webex App
6.3
Device sync
NetFortris (formerly Fonality)
Webex App
8.7

Pros

NetFortris (formerly Fonality)

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Ed Dennen | TrustRadius Reviewer

Webex App

  • Required Meeting number and password to connect the meeting it means its totally secure
  • We can connect this with the jabber so we can also get the meeting notification.
  • Multi and large people can connecting in the conference call.
  • Great features of edit the screenshot and specify all the bullet point into the screenshot
Anonymous | TrustRadius Reviewer

Cons

NetFortris (formerly Fonality)

  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
Anonymous | TrustRadius Reviewer

Webex App

  • The actual chat threads could be aesthetically enhanced and more fun.
  • The voicemail feature notification does not go away unless you listen to every last second.
  • Sometimes you click "audio" call and the person your calling's video pops on automatically without them knowing a forewarning.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Likelihood to Renew

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
Kevin Hulett | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney | TrustRadius Reviewer

Webex App

Webex App 9.1
Based on 65 answers
WebEx [(formerly Webex Teams)] is as easy to use as any other video conferencing platform, with a similar format to other calling platforms such as Skype, where the call can be made by simply accessing the contact in question, or creating a call from a button in the main session and then adding the respective callers. WebEx provides its own training center, from which it is possible to organize and strategize how to make online meetings more interactive, thus improving not only communication with other meeting attendees, but also the performance of the meeting in terms of quality and level of interaction and feedback collection. Ease of integration with broader services. It is precisely thanks to this important feature that we have managed to combine the video quality of WebEx meetings with the execution of our group projects, and thus rethink our concept of work. The prices of the different WebEx plans are notoriously lower than those offered by other collaboration services, with a Premium plan starting at only $38; an amount that is more than enough to offer a stable and quality session.
Gregory Thomas | TrustRadius Reviewer

Reliability and Availability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 5 answers
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
Anonymous | TrustRadius Reviewer

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 3 answers
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
Anonymous | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.0
Based on 8 answers
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.3
Based on 111 answers
Lots and lots of online information for you to utilise from small bite-size user guide videos, to more detailed documentation explaining how Secure Webex is. This is typical from Cisco though, and you expect them to provide you with the support tools you need to make the tool easy to use and manage. I also like the fact that frequently they provide various user communities and update webinars to give you updates on what is coming feature-wise, and how things can be delivered as part of the entire Webex family.
Anonymous | TrustRadius Reviewer

In-Person Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 2 answers
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
Anonymous | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

Online Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney | TrustRadius Reviewer

Webex App

Webex App 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

Implementation Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.6
Based on 5 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney | TrustRadius Reviewer

Webex App

Webex App 8.7
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

NetFortris (formerly Fonality)

I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
Anonymous | TrustRadius Reviewer

Webex App

Before Webex, we use Microsoft teams. We had some issues in the past with the connection and having the people not connecting effectively to the meetings Also there was a problem with the integration on authentication. With Webex we haven't had major issues with connectivity and teamwork. We now can say that there are no noticeable issues.
Anonymous | TrustRadius Reviewer

Scalability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.1
Based on 2 answers
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

NetFortris (formerly Fonality)

  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
Traci Ludke | TrustRadius Reviewer

Webex App

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetFortris (formerly Fonality)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*

* per user

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetFortris (formerly Fonality)
4.3
Webex App
8.3

Likelihood to Renew

NetFortris (formerly Fonality)
8.8
Webex App
9.0

Usability

NetFortris (formerly Fonality)
7.6
Webex App
9.1

Reliability and Availability

NetFortris (formerly Fonality)
8.0
Webex App
10.0

Performance

NetFortris (formerly Fonality)
8.0
Webex App
9.0

Support Rating

NetFortris (formerly Fonality)
9.0
Webex App
8.3

In-Person Training

NetFortris (formerly Fonality)
8.0
Webex App
9.0

Online Training

NetFortris (formerly Fonality)
7.2
Webex App
8.0

Implementation Rating

NetFortris (formerly Fonality)
9.6
Webex App
8.7

Scalability

NetFortris (formerly Fonality)
8.1
Webex App
10.0

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