What users are saying about
162 Ratings
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Top Rated
905 Ratings
162 Ratings
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Score 6.3 out of 100

Webex App

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Top Rated
905 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    7.8

    NetFortris

    78%

    Webex App

    Feature Set Not Supported
    N/A
    NetFortris ranks higher in 5/5 features

    Hosted PBX

    7.0
    70%
    58 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.0
    60%
    46 Ratings
    N/A
    0 Ratings

    User templates

    6.8
    68%
    2 Ratings
    N/A
    0 Ratings

    Call reports

    9.0
    90%
    78 Ratings
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    78 Ratings
    N/A
    0 Ratings

    Call Management

    7.4

    NetFortris

    74%

    Webex App

    Feature Set Not Supported
    N/A
    NetFortris ranks higher in 5/5 features

    Answering rules

    7.0
    70%
    89 Ratings
    N/A
    0 Ratings

    Call recording

    7.0
    70%
    67 Ratings
    N/A
    0 Ratings

    Call park

    6.0
    60%
    73 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    67 Ratings
    N/A
    0 Ratings

    Message alerts

    9.0
    90%
    78 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.5

    NetFortris

    75%

    Webex App

    Feature Set Not Supported
    N/A
    NetFortris ranks higher in 2/2 features

    Video conferencing

    7.0
    70%
    17 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    54 Ratings
    N/A
    0 Ratings

    Mobile apps

    9.0

    NetFortris

    90%

    Webex App

    Feature Set Not Supported
    N/A
    NetFortris ranks higher in 2/2 features

    Mobile app for iOS

    9.0
    90%
    46 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    9.0
    90%
    33 Ratings
    N/A
    0 Ratings

    Project Management

    NetFortris

    Feature Set Not Supported
    N/A
    8.3

    Webex App

    83%
    Webex App ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.3
    83%
    190 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.7
    77%
    108 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    276 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.9
    79%
    149 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    309 Ratings

    Search

    N/A
    0 Ratings
    8.0
    80%
    249 Ratings

    Visual planning tools

    N/A
    0 Ratings
    8.2
    82%
    168 Ratings

    Communication

    NetFortris

    Feature Set Not Supported
    N/A
    8.5

    Webex App

    85%
    Webex App ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.0
    90%
    336 Ratings

    Notifications

    N/A
    0 Ratings
    8.7
    87%
    330 Ratings

    Discussions

    N/A
    0 Ratings
    8.8
    88%
    314 Ratings

    Surveys

    N/A
    0 Ratings
    7.9
    79%
    206 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    8.0
    80%
    193 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.3
    83%
    126 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.2
    82%
    147 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.8
    88%
    288 Ratings

    File Sharing & Management

    NetFortris

    Feature Set Not Supported
    N/A
    8.3

    Webex App

    83%
    Webex App ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    178 Ratings

    Video files

    N/A
    0 Ratings
    8.2
    82%
    265 Ratings

    Audio files

    N/A
    0 Ratings
    8.5
    85%
    262 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.4
    84%
    255 Ratings

    Access control

    N/A
    0 Ratings
    8.3
    83%
    227 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.4
    84%
    231 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.4
    84%
    142 Ratings

    Device sync

    N/A
    0 Ratings
    8.5
    85%
    214 Ratings

    Attribute Ratings

    • NetFortris is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
    • Webex App is rated higher in 7 areas: Likelihood to Recommend, Usability, Availability, Performance, In-Person Training, Online Training, Product Scalability

    Likelihood to Recommend

    7.0

    NetFortris

    70%
    108 Ratings
    8.8

    Webex App

    88%
    399 Ratings

    Likelihood to Renew

    8.8

    NetFortris

    88%
    16 Ratings
    7.1

    Webex App

    71%
    7 Ratings

    Usability

    7.6

    NetFortris

    76%
    8 Ratings
    8.9

    Webex App

    89%
    336 Ratings

    Availability

    8.0

    NetFortris

    80%
    8 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Performance

    8.0

    NetFortris

    80%
    4 Ratings
    9.0

    Webex App

    90%
    1 Rating

    Support Rating

    9.1

    NetFortris

    91%
    14 Ratings
    8.6

    Webex App

    86%
    376 Ratings

    In-Person Training

    8.0

    NetFortris

    80%
    2 Ratings
    9.0

    Webex App

    90%
    2 Ratings

    Online Training

    7.2

    NetFortris

    72%
    4 Ratings
    8.6

    Webex App

    86%
    2 Ratings

    Implementation Rating

    9.8

    NetFortris

    98%
    8 Ratings
    9.0

    Webex App

    90%
    5 Ratings

    Product Scalability

    8.1

    NetFortris

    81%
    2 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Likelihood to Recommend

    NetFortris

    For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
    Claudio Hoffer | TrustRadius Reviewer

    Webex App

    Webex App is suited to any organisation that requires instant messaging, voice and video calling. The application offers a user-friendly interface that allows teams to collaborate with ease. With the long term move to remote or hybrid working, Webex App has become an invaluable tool to any organisation. When used with the conference room solutions, it becomes even more powerful, allowing onsite/in-office users to leverage the Webex conferencing room equipment and the remote users to use Webex App. This allows for a more immersive collaborative environment for all.
    Anonymous | TrustRadius Reviewer

    Pros

    NetFortris

    • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
    • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
    • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
    Ed Dennen | TrustRadius Reviewer

    Webex App

    • Webex App has features like whiteboards which are good for interactive meetings. They help us in making presentations and showing participants what we need them to see.
    • Its easy to share large files and documents with Webex App making.
    • We are able to schedule meetings with webex app and get notified of meetings before time to prepare for them well.
    • Recording all audio and video meetings helps us access the meetings at any time we need them.
    Vivian Birungi | TrustRadius Reviewer

    Cons

    NetFortris

    • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
    • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
    Anonymous | TrustRadius Reviewer

    Webex App

    • Sharing screen from mobile device.
    • Whiteboard should have some more features.
    • While sharing the screen, it shows too many panels on our screen, which make the content hidden from our viewers and also it's irritating to adjust panels again and again.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    NetFortris

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required
    $5

    Starting Price

    $30 per month

    NetFortris Editions & Modules

    On-premise Edition
    Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
    Hybrid Software Subscription (Required with Hybrid Premise)14.992
    Hybrid Premise PurchaseVaries3
    1. per location, per month
    2. per user, per month
    3. Varies
    SaaS Edition
    Essentials Edition19.991
    Professional Edition24.991
    Ultimate Edition34.991
    1. per user, per month
    Additional Pricing Details
    For the latest special offers, visit www.fonality.com/offers.

    Webex App

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0 user/month

    Webex App Editions & Modules

    Edition
    Basic Plan$0.001
    Meet Plan$13.501
    Meet + Call Plan$25.001
    Enterprise PlanContact Sales
    1. user/month
    2. none
    Additional Pricing Details

    Likelihood to Renew

    NetFortris

    NetFortris 8.8
    Based on 16 answers
    We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
    Kevin Hulett | TrustRadius Reviewer

    Webex App

    Webex App 7.1
    Based on 7 answers
    Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
    Anonymous | TrustRadius Reviewer

    Usability

    NetFortris

    NetFortris 7.6
    Based on 8 answers
    Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
    Joseph Greaney | TrustRadius Reviewer

    Webex App

    Webex App 8.9
    Based on 336 answers
    It is very useful as it has the feature to connect across multiple platforms such as mobile, tablet, and desktop. The recording option comes in handy for the meeting absentees to download the recording locally. The auto-captioning feature stands out to get the context of the meeting even when we're not connected to audio.
    Guhan Dhandapani | TrustRadius Reviewer

    Reliability and Availability

    NetFortris

    NetFortris 8.0
    Based on 8 answers
    Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
    Anonymous | TrustRadius Reviewer

    Webex App

    Webex App 10.0
    Based on 1 answer
    We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
    Brian Munn | TrustRadius Reviewer

    Performance

    NetFortris

    NetFortris 8.0
    Based on 4 answers
    Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
    Anonymous | TrustRadius Reviewer

    Webex App

    Webex App 9.0
    Based on 1 answer
    I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
    Brian Munn | TrustRadius Reviewer

    Support Rating

    NetFortris

    NetFortris 9.1
    Based on 14 answers
    Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
    Anonymous | TrustRadius Reviewer

    Webex App

    Webex App 8.6
    Based on 376 answers
    The support of the Webex App on our conversation programs has been great. It monitors the implementation of projects and tasks from all team members. The voice control platform ensures that there is a smooth flow of voice and removes any bottleneck. Speech flow is always the best with smart workflow and recordings of meeting proceedings.
    Bethany Walstad | TrustRadius Reviewer

    In-Person Training

    NetFortris

    NetFortris 8.0
    Based on 2 answers
    Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
    Anonymous | TrustRadius Reviewer

    Webex App

    Webex App 9.0
    Based on 2 answers
    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Abderrahim Benslimane | TrustRadius Reviewer

    Online Training

    NetFortris

    NetFortris 7.2
    Based on 4 answers
    Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
    Joseph Greaney | TrustRadius Reviewer

    Webex App

    Webex App 8.6
    Based on 2 answers
    Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
    Abderrahim Benslimane | TrustRadius Reviewer

    Implementation Rating

    NetFortris

    NetFortris 9.8
    Based on 8 answers
    Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
    Joseph Greaney | TrustRadius Reviewer

    Webex App

    Webex App 9.0
    Based on 5 answers
    Management involvement to get users to adopt is key. Users have a hard time changing to new software.
    Brian Munn | TrustRadius Reviewer

    Alternatives Considered

    NetFortris

    I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
    Anonymous | TrustRadius Reviewer

    Webex App

    They are all good but when we have a great number of students Webex works better. Webex has an excellent visual interface, Discord does not. Webex is more interactive than the others. Zoom is limited by time to 40 minutes. Google Meet does not offer the option to record all the time, Webex does. I like Webex more, it has many advanced features.
    Anonymous | TrustRadius Reviewer

    Scalability

    NetFortris

    NetFortris 8.1
    Based on 2 answers
    It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
    Anonymous | TrustRadius Reviewer

    Webex App

    Webex App 10.0
    Based on 1 answer
    Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
    Brian Munn | TrustRadius Reviewer

    Return on Investment

    NetFortris

    • We are still new to Fonality, but having the flexability has proven quite successful thus far.
    • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
    • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
    Traci Ludke | TrustRadius Reviewer

    Webex App

    • We couldn't live without Webex these days. Even our hospital huddles have migrated to Webex. This has allowed us to have fewer people on-site to conserve PPE and have better infection control. Invaluable.
    • Webex enables 1/3 of our workforce to work remotely which saves on employee costs as well as employer costs (like parking and workspace) HUGE ROI.
    Anonymous | TrustRadius Reviewer

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