New Relic vs. Oracle Enterprise Manager vs. Serverless360

New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example

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OEM is very well suited for all Oracle products, especially Oracle databases and Exadata machines; even not Oracle hardware, it is very good and displaying high level details. OEM is not well suited for older hardware vendors like AIX, HP-UX, DEC/Digital, Microsoft (sql server). This is a big negative as most large companies have a heterogeneous environment with many different vendor hardware and (database) software products.

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Serverless360 is a great tool for managing complex Azure serverless environments>it offers comprehensive monitoring,alerting, and automation features that are essential for maintaining the health and performance of our applications.However, for organizations with simpler setups or minimal Azure serverless usage, the advanced capabilities of Serverless360 may not be necessary. Overall it's been a valuable addition to our tool kit

• It gives us insights of applications, infrastructure, clouds very well.
• The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
• It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.

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• Monitoring Templates: There are out of box monitoring templates for each target types, you can customize them or use them as it is.
• Administrative Groups: This is a relatively new feature in OEM Cloud Control. This lets you create and manage your targets and monitoring templates smarter and with less re-work.
• DB Monitoring: There are so many cool DB monitoring features and visual graphics, that it can be used by both DBA and functional people to see what's going on in the database.

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• It provides comprehensive visibility of azure apps and manages several azure services in a safe way.
• It identifies and solves incidents efficiently and also pinpoints the root cause.
• Keeps track of enterprise wide information across integrations.

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• And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
• Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
• With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.

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• Bugs. Every version we upgrade to has a number of bugs. Some stop us from rolling to production OEM (we have a sandbox OEM), some are simply annoying. If I could improve on one thing, it would be for better QA from oracle before releasing each version.
• Flash. I'm told that they are moving from Flash to Jet in version 13.3 and beyond (we are on 13.2 currently). That change cannot come soon enough. The OEM pages load SO slowly due to Flash.
• Hierarchy Groups. OEM allows five Hierarchy groups. A Hierarchy group allows a top down metric/rule roll out. However, they limit you to five. I'd like to see them open that up, so that we can have any number of custom groups.

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• Requires some initial configuration to make sure Azure resources are monitored correctly.
• Needs flexibility in the type of alerts you can setup.
• It maybe good to have more customized options.

The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.

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I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.

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It's great! It does everything and anything you would want it to do. It can monitor things which doesn't comes out of the box by adding plug ins to it, for example, you can even monitor Oracle GoldenGate Replication by adding a plug-in to OEM Cloud Control.

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Turbo360 (formerly Serverless360) is the best software intelligence tool out there in market saving us time as it is easy to see data instantly. The software provides business and traffic data information helping our organization make scalability decisions.

Never observed an outage

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there are times where browser cache will cause issues that require you to clear your browser before continuing.

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The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed

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I still rate OEM as a must-have tool for central management of Oracle fleet. The pros and cons of the product is prominent. Meanwhile, I also acknowledge that OEM was design about a decade ago. At that time, it did not have the landscape we have today, such as cloud, DEVOPS, machine learning, etc. I hope in future releases, the design will incorporate those features.

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It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.

Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.

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Being an Oracle shop using Oracle Database and MySQL, management console from Oracle was a better choice than IBM or Microsoft even though we do use Microsoft Azure and storage/servers from IBM (on-prem).

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Metric monitoring in Serverless360 is the best. It eliminates the lengthy process of manually looking through error logs and immediately performs root cause analysis on problems as they arise giving insight into the Azure environment. The team can foresee and fix issues. Our team could safely transfer the less valued support task to the L1 support person and free up the skilled Azure resources to focus on the development of the business.

Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless

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I work with OEM SCP team. They are great.

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• We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
• We were able to identify our slowest database queries and optimize them for quicker response times.

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• We are a 7x24 shop. Oracle Enterprise Manager Cloud Control helps us meet that objective by proactively warning us before issues cause down time. Things like disk space, archive log issues or temporary table space issues.
• Spreading the use of this tool outside of the DBA group has allowed us to not hire additional personnel for those teams. Over time, as folks have retired from our operations team, we are not replacing them. Instead we have used OEM Cloud Control to automate tasks.
• We also now have the tools to measure up-time by using specific measurements inside of OEM. This allows us to report real numbers to management.

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• Serverless360 has greatly improved our business operations.
• it helps us detect and solve issues faster leading to happier customer and increased productivity.
• it help us save money by optimizing our cloud resources