New Relic vs. SolarWinds SQL Sentry

I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.

Incentivized

Of all the tools I've used, SolarWinds SQL Sentry's Top Query has been the single most helpful tool in helping me identify which queries are putting a load on our servers and at what times. This greatly simplifies my job in prioritizing tuning. Having Plan Explorer directly linked to the tool is icing on the cake.

Incentivized

• New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
• It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
• We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.

Incentivized

• Alerting is very flexible and configurable to our needs
• Linking alerting into third party alerting tools via PowerShell was easy
• Collecting and rolling up SQL statements make it much easier to troubleshoot performance problems
• Drilling into PLE and what’s happening when it drops out
• Ease of drilling into time-frame to figure out what was the issue at that time
• Being able to query the SentryOne database for management reports is awesome (Deadlocks and Blocking)

• Support for SQL like query with more functional features of analysis while viewing distributed tracing.
• support for very low level specific integration from APIs to classes to functions to piece of code
• More detailed documentation, as we faced issues while integrating for the first time.

Incentivized

• It would be nice if the reports can be interactive like drill down, clickable content, etc.
• Navigation could improve and become more intuitive.
• Calendar of events could also improve - wish the date and time range could be specified instead of just by day or interval.

Incentivized

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Absolutely. SQL Sentry is an absolute must have for any company with a SQL Server estate. It provides a force multiplier to effectively manage SQL Server, and the feature sets are second to none. The support and expertise at SentryOne is incredible. They are very supportive of both the platform users and helping your business with the product

Incentivized

I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.

Incentivized

I don't know how we survived before without this tool, the added value that you get from it to do deep dive performance analysis, reactive problem solving and proactive monitoring and alerting is limitless. We have only scratched the surface of what we can do with this tool at my company. The support and ROI that SentryOne provide is exceptional and one of my favourite vendors to deal with.

Incentivized

Never observed an outage

Incentivized

The system is working perfectly in capturing data, but we do experience issues with SQL Timeout when viewing results in the remote clients. This may be due to the fact that our monitoring service is consuming most of the CPU, and it is the same server that is hosting the SQL Repository. We could probably fix the issue by separating the SQL instance from the monitoring service.

Incentivized

Always responsive. Never observed slow page loads

Incentivized

In most cases the pages load very quickly. In our particular case, we need to do some movement of services to separate our monitoring service to separate infrastructure from the repository. When we first started with SQL Sentry on 5 licenses, we did not have any issues. Since we have now grown that to 25, we are experiencing some challenges. We do not believe this to be a tool problem

Incentivized

The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed

Incentivized

The main platform is very well supported. Requests for help with customizing alerts and monitors have been rapidly and thoroughly responded to. Our use of the chain feature seems to be out of the ordinary and our defect reports there while understood and taken seriously, tend to be lower priority than defects in the main platform. They will work diligently to give us a workaround but correction in the standard release is a little slower in the chain feature.

Incentivized

sql sentry expert came onsight to review the performance of installation and gave us a good insight to using the tool

Incentivized

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

Was suggested that we install the process monitors on a dev or qa database server, but we found it more useful to create an IT db server and put it there (along with a few other apps that we use for monitoring).

Incentivized

Before start using New Relic, we had a custom Grafana monitoring tool configured for our clients. Altough functional, it took too much time to add new alerts and monitoring features. New Relic is way easier and simpler to to configure and saves us a lot of time spent not only on configuration, but also keeping the service working.

Incentivized

SQL Sentry has a LOT more information in it than the SolarWinds DPA product. Its reporting tool isn't as good either. The IDERA product isn't as reliable as SQL Sentry and its reporting isn't nearly as good. The IDERA UI is a resource hog and isn't as intuitive.

Incentivized

Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless

Incentivized

We are running 25 instances through a single monitoring service and it is able to keep up. We are finding that this many instances in our environment is about as many as can be handled. We will need to deploy additional monitoring services. Luckily, there is no additional licensing costs to deploy additional monitoring services. For us, it's just an additional Azure VM.

Incentivized

• We spend six figures on this solution to avoid costs of a broken website.
• We could save more on cloud services (GCP, Azure, AWS) if New Relic allowed its licenses to be purchased through other marketplaces.
• New Relic handles some of the same operations that higher priced competitors do.

Incentivized

• Better customer service as it alerts me automatically to loss of service issues so I can react and either get things fixed before it impacts the customers or to let my management know as soon as possible
• It helps me find expensive SQL so our customers get better performance and we make better use of our resources

Incentivized