What users are saying about
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Top Rated
153 Ratings
7 Ratings

New Relic

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Top Rated
153 Ratings
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Score 8 out of 100
7 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Retrace

If I need to change a logo design on the invoice, the new logo is slightly larger or smaller so the type below the logo is in a different area than before. In this case, you would need to load the new version of the document into APM Plus and redo the mapping of the field areas to properly grab the information needed to process the document. Without doing this, the document could fail or go to the wrong archive based on the fields.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
Retrace
7.5
Application monitoring
New Relic
9.2
Retrace
9.1
Database monitoring
New Relic
8.1
Retrace
8.2
Threshold alerts
New Relic
8.6
Retrace
7.3
Predictive capabilities
New Relic
6.4
Retrace
Application performance management console
New Relic
8.1
Retrace
8.2
Collaboration tools
New Relic
6.4
Retrace
6.4
Out-of-the box templates to monitor applications
New Relic
7.5
Retrace
7.3
Application dependency mapping and thresholding
New Relic
7.4
Retrace
6.4
Virtualization monitoring
New Relic
7.8
Retrace
8.2
Server availability and performance monitoring
New Relic
8.5
Retrace
9.1
Server usage monitoring and capacity forecasting
New Relic
7.9
Retrace
7.3
IT Asset Discovery
New Relic
6.6
Retrace
5.5

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Retrace

  • It combines code profiling with application logger.
  • It is safe for production usage.
Anonymous | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Retrace

  • Need to improve their mobile support
  • Documentation improvment
Anonymous | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.2
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Retrace

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Retrace

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Retrace

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Retrace

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Retrace

Retrace 7.3
Based on 1 answer
Submitting a ticket to Stackify Retrace support team is very easy and the response is always within a few hours. In case of some serious problems they are able to provide assistance coming directly from one of their developers what decreases significantly the amount of time needed to figure out what is causing the issue.
Anonymous | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Retrace

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Retrace

APM Plus does a better job of archiving documents than DocSend and makes it easier to find the documents when you need them. DocSend seemed to be more of a marketing tool than a business tool. APM Plus is all business and consistently does what you need on a daily basis. We selected APM Plus because of the great support on setup and after implementation. They are always ready to help.
Anonymous | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Retrace

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Retrace

  • We shorten the time we fix app issues
  • We spend a lot less time digging through data
  • We can be proactive and see issues as they are trending before the completely explode
  • I have APM on all production servers so I can catch issues as they happen
  • I no longer get 2000 email on an issue but rather one full of data
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Additional Pricing Details

Retrace

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Retrace Editions & Modules

Edition
Essentials$991
Standard249+2
EnterpriseCustom3
  1. up to 3 servers, 500,000 traces, and 1,000,000 logs
  2. 2,000,000+ traces and 5,000,000+ logs
  3. Customer number of traces and logs
Additional Pricing Details
Our pricing is based on trace and log usage. Get an estimate of the monthly cost of Retrace APM at https://stackify.com/pricing/#price_estimator

Rating Summary

Likelihood to Recommend

New Relic
8.6
Retrace
7.3

Likelihood to Renew

New Relic
8.2
Retrace

Usability

New Relic
9.0
Retrace

Reliability and Availability

New Relic
10.0
Retrace

Performance

New Relic
8.0
Retrace

Support Rating

New Relic
8.0
Retrace
7.3

Implementation Rating

New Relic
8.5
Retrace

Scalability

New Relic
8.0
Retrace

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