New Relic vs Zabbix

• New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
• New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
• New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

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• Zabbix is able to provide us a single pane of glass for monitoring. It can handle Systems, Database, Network and application level alerts and send those alerts to the appropriate parties.
• Zabbix graphs all metrics that come in. This means it's easy to spot trends and create alerts based on when those trends cross user-defined thresholds.
• Zabbix allows for the escalation of issues. If someone sleeps through an alert in the middle of the night, it can easily be escalated to the next tier.

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• New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development.
• It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect.
• New Relic is very expensive, particularly if you have many QA environments.

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• The first time that you use Zabbix, it may not be immediately obvious where everything is or how to find exactly what you want, but I think that it's UI is constantly improving with each new release. Training is also a great resource to resolve these types of problems.
• While Zabbix allows in-depth customization of alerts to various applications (such as Slack, HipChat, Mattermost, or even SMS, etc.), I would love to see these options as built-in upon installation.
• I have personally never found the "Maps" feature of Zabbix incredibly useful as I find it complicated to configure, but I should probably investigate its documentation further.

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• New Relic has enabled us to be proactive when it comes to application errors, we can fix them before they reach a larger segment of our user base.
• We've been able to identify poorly performing database queries and tune the performance as a result.
• We've improved customer satisfaction by tracking overall performance and making improvements over time.

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• By integrating Zabbix with Rundeck, we have been able to auto-resolve issues in our infrastructure which means lesser on-call alerts.
• Zabbix and PagerDuty let us response to business critical issues instantly.
• Zabbix dashboards and screens let us get an insight into the status of our infrastructure visually.

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