New Relic vs Zabbix | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 163 reviews and ratings

Score 7.7 out of 10

Based on 94 reviews and ratings

Likelihood to Recommend

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.

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Michael Jenkins

Senior Systems Reliability Engineer

The Walt Disney CompanyEntertainment, 10,001+ employees

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Zabbix is probably the best classical monitoring software out there that is also FOSS. It is superior to Nagios and other similar software from implementation to utilization, and equal in capabilities. It is equally capable to SolarWinds (and competitors), and more expandable (thanks to the support of user-generated XML templates), but at the cost of time, knowledge, and effort. It serves a different market than pure cloud monitoring solutions, though they do overlap heavily, so it probably is not as well suited to cloud-only monitoring (though it can be set up to work effectively in this role as well). However, given the flexibility of on-prem monitoring as well, it can be an option in conjunction with, or in place of the cloud-only monitoring if that is a need.Overall, I would put Zabbix on par with SolarWinds and the main differentiator is where are the costs going to be paid - in end-user training and support of Zabbix or in the commercial, ease of use provided by SolarWinds (and competitors).

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Infrastructure Engineer

Matthews InternationalInternet, 1001-5000 employees

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Pros

New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

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Head of Development Technologies

Top Floor TechnologiesInternet, 11-50 employees

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Zabbix is able to provide us a single pane of glass for monitoring. It can handle Systems, Database, Network and application level alerts and send those alerts to the appropriate parties.
Zabbix graphs all metrics that come in. This means it's easy to spot trends and create alerts based on when those trends cross user-defined thresholds.
Zabbix allows for the escalation of issues. If someone sleeps through an alert in the middle of the night, it can easily be escalated to the next tier.

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Verified User

Director in Information Technology

Internet Company, 201-500 employees

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Cons

Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

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The first time that you use Zabbix, it may not be immediately obvious where everything is or how to find exactly what you want, but I think that it's UI is constantly improving with each new release. Training is also a great resource to resolve these types of problems.
While Zabbix allows in-depth customization of alerts to various applications (such as Slack, HipChat, Mattermost, or even SMS, etc.), I would love to see these options as built-in upon installation.
I have personally never found the "Maps" feature of Zabbix incredibly useful as I find it complicated to configure, but I should probably investigate its documentation further.

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Eric O'Callaghan

Linux Engineer

Thomas Jefferson University HospitalsEntertainment, 10,001+ employees

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Likelihood to Renew

New Relic 7.7

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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Zabbix 10.0

Based on 2 answers

It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.

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Infrastructure Engineer

Matthews InternationalInternet, 1001-5000 employees

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Usability

New Relic 9.0

Based on 3 answers

New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

New Relic 10.0

Based on 2 answers

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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No score

No answers yet

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Performance

New Relic 8.0

Based on 2 answers

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Support Rating

New Relic 8.0

Based on 6 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Zabbix 5.5

Based on 4 answers

The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.

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Verified User

Engineer in Information Technology

Telecommunications Company, 501-1000 employees

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Implementation Rating

New Relic 8.5

Based on 8 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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Zabbix 6.0

Based on 1 answer

We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option.Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.

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Infrastructure Engineer

Matthews InternationalInternet, 1001-5000 employees

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Alternatives Considered

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.

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Software Development Director

Fresh ConsultingInternet, 51-200 employees

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Zabbix had the best support for the devices I initially had in my network, its ability to adapt and change has made it my Swiss Army knife of monitoring tools. While it could benefit greatly from a moderated zabbix community, its support from the open source community has filled the whole rather well.

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Verified User

Engineer in Information Technology

Hospitality Company, 501-1000 employees

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Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

New Relic helps us detect defects before our customers do.
New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
New Relic helps us notify the appropriate people rapidly when there are problems.

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Verified User

Engineer in Engineering

Research Company, 11-50 employees

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By integrating Zabbix with Rundeck, we have been able to auto-resolve issues in our infrastructure which means lesser on-call alerts.
Zabbix and PagerDuty let us response to business critical issues instantly.
Zabbix dashboards and screens let us get an insight into the status of our infrastructure visually.

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Deepshikha Gandhi

DevOps Engineer

MagneticComputer Software, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

New Relic Editions & Modules

Edition

Standard	$99¹
Pro	Contact sales team
Enterprise	Contact sales team
Telemetry Data Platform	0.25³
Proactive Detection	0.25⁴
Incident Intelligence	0.50⁵

per user
per GB
per million app transactions
per incident

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Zabbix Editions & Modules

—

Additional Pricing Details

—

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