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95 Ratings
Nimble
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95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 95 reviews and ratings
Zoho CRM
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Top Rated
748 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 748 reviews and ratings
Feature Set Ratings
- Nimble ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

8.6
Nimble
86%

8.0
Zoho CRM
80%
Nimble ranks higher in 9/9 features
Nimble ranks higher in 9/9 features
Customer data management / contact management

8.7
87%
29 Ratings

8.4
84%
216 Ratings
Workflow management

8.4
84%
28 Ratings

7.9
79%
205 Ratings
Territory management

8.9
89%
24 Ratings

7.8
78%
154 Ratings
Opportunity management

8.4
84%
28 Ratings

8.2
82%
196 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings

7.8
78%
192 Ratings
Contract management

8.9
89%
23 Ratings

8.3
83%
153 Ratings
Quote & order management

8.5
85%
21 Ratings

7.9
79%
157 Ratings
Interaction tracking

8.5
85%
27 Ratings

8.0
80%
192 Ratings
Channel / partner relationship management

8.2
82%
26 Ratings

7.7
77%
145 Ratings
Customer Service & Support

8.7
Nimble
87%

7.5
Zoho CRM
75%
Nimble ranks higher in 3/3 features
Nimble ranks higher in 3/3 features
Case management

8.6
86%
22 Ratings

7.7
77%
169 Ratings
Call center management

8.9
89%
20 Ratings

7.5
75%
135 Ratings
Help desk management

8.6
86%
21 Ratings

7.4
74%
150 Ratings
Marketing Automation

8.6
Nimble
86%

8.4
Zoho CRM
84%
Nimble ranks higher in 1/2 features
Nimble ranks higher in 1/2 features
Lead management

8.4
84%
26 Ratings

8.5
85%
201 Ratings
Email marketing

8.7
87%
26 Ratings

8.2
82%
171 Ratings
CRM Project Management

8.5
Nimble
85%

8.2
Zoho CRM
82%
Nimble ranks higher in 3/3 features
Nimble ranks higher in 3/3 features
Task management

8.6
86%
29 Ratings

8.3
83%
194 Ratings
Billing and invoicing management

8.7
87%
18 Ratings

8.1
81%
141 Ratings
Reporting

8.3
83%
25 Ratings

8.2
82%
186 Ratings
CRM Reporting & Analytics

8.5
Nimble
85%

8.2
Zoho CRM
82%
Nimble ranks higher in 3/3 features
Nimble ranks higher in 3/3 features
Forecasting

8.4
84%
23 Ratings

8.0
80%
170 Ratings
Pipeline visualization

8.3
83%
27 Ratings

8.3
83%
181 Ratings
Customizable reports

8.6
86%
23 Ratings

8.3
83%
191 Ratings
Customization

8.4
Nimble
84%

8.0
Zoho CRM
80%
Nimble ranks higher in 4/4 features
Nimble ranks higher in 4/4 features
Custom fields

8.6
86%
29 Ratings

8.4
84%
215 Ratings
Custom objects

8.3
83%
22 Ratings

8.1
81%
169 Ratings
Scripting environment

8.4
84%
18 Ratings

7.7
77%
137 Ratings
API for custom integration

8.4
84%
20 Ratings

7.7
77%
152 Ratings
Security

8.8
Nimble
88%

8.7
Zoho CRM
87%
Nimble ranks higher in 1/2 features
Nimble ranks higher in 1/2 features
Single sign-on capability

9.1
91%
24 Ratings

8.7
87%
180 Ratings
Role-based user permissions

8.5
85%
24 Ratings

8.8
88%
201 Ratings
Social CRM

8.4
Nimble
84%

7.8
Zoho CRM
78%
Nimble ranks higher in 2/2 features
Nimble ranks higher in 2/2 features
Social data

8.4
84%
29 Ratings

7.9
79%
130 Ratings
Social engagement

8.3
83%
29 Ratings

7.8
78%
125 Ratings
Integrations with 3rd-party Software

8.3
Nimble
83%

7.6
Zoho CRM
76%
Nimble ranks higher in 2/2 features
Nimble ranks higher in 2/2 features
Marketing automation

8.1
81%
25 Ratings

7.9
79%
161 Ratings
Compensation management

8.4
84%
19 Ratings

7.3
73%
107 Ratings
Platform

8.0
Nimble
80%

7.8
Zoho CRM
78%
Nimble ranks higher in 1/1 features
Nimble ranks higher in 1/1 features
Mobile access

8.0
80%
27 Ratings

7.8
78%
180 Ratings
Attribute Ratings
- Nimble is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- Zoho CRM is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend

8.8
Nimble
88%
33 Ratings

8.4
Zoho CRM
84%
244 Ratings
Likelihood to Renew

8.3
Nimble
83%
2 Ratings

8.9
Zoho CRM
89%
32 Ratings
Usability

8.7
Nimble
87%
19 Ratings

8.3
Zoho CRM
83%
178 Ratings
Availability

Nimble
N/A
0 Ratings

8.0
Zoho CRM
80%
4 Ratings
Performance

Nimble
N/A
0 Ratings

6.5
Zoho CRM
65%
4 Ratings
Support Rating

8.9
Nimble
89%
20 Ratings

8.2
Zoho CRM
82%
76 Ratings
In-Person Training

Nimble
N/A
0 Ratings

7.0
Zoho CRM
70%
2 Ratings
Online Training

Nimble
N/A
0 Ratings

8.5
Zoho CRM
85%
6 Ratings
Implementation Rating

Nimble
N/A
0 Ratings

8.8
Zoho CRM
88%
12 Ratings
Contract Terms and Pricing Model

Nimble
N/A
0 Ratings

9.4
Zoho CRM
94%
22 Ratings
Product Scalability

Nimble
N/A
0 Ratings

8.5
Zoho CRM
85%
2 Ratings
Professional Services

Nimble
N/A
0 Ratings

8.5
Zoho CRM
85%
7 Ratings
Likelihood to Recommend
Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Relationship Manager
HyerInformation Technology & Services, 11-50 employees
Zoho CRM
Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.

Verified User
C-Level Executive in Corporate
Accounting Company, 51-200 employeesPros
Nimble
- Importing contacts in the CRM is very much consist of easy steps.
- It allows me to create, edit and view contacts records anywhere from the web.
- It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
- it is playing an excellent role in managing our all relations.
Business Development Manager
Lee Hecht HarrisonManagement Consulting, 1001-5000 employees
Zoho CRM
- It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
- Great reporting section, you can extract some really detailed reports of your leads and their status.
- User access control and 2-factor authentication are really easy to define and set up.
- Some really great integrations with Zoho products and Gsuite.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
Nimble
- Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
- Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Client Account Executive
ZetentaMarketing & Advertising, 11-50 employees
Zoho CRM
- You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
- Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
- There are some things that aren't allowed to be customized that definitely should be
- Support means well, but they rarely can help

Verified User
Director in Marketing
Photography Company, 11-50 employeesPricing Details
Nimble
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
Nimble Editions & Modules
Edition
Business | $19.001 |
---|
- Per User Per Month
Additional Pricing Details
—Zoho CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00
Starting Price
$14 per month
Zoho CRM Editions & Modules
Edition
Standard | $14.001 |
---|---|
Professional | $23.001 |
Enterprise | $40.001 |
Ultimate | $52.001 |
Plus | $57.001 |
- Per User/Per Month
Additional Pricing Details
—Likelihood to Renew
Nimble
Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
VP of Sales and Marketing
SmartThoughts LLC.Computer Software, 1-10 employees
Zoho CRM
Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Usability
Nimble
Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employeesZoho CRM
Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employeesSupport Rating
Nimble
Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Master of Busines Administration
SSDIGITALCOMarketing & Advertising, 201-500 employees
Zoho CRM
Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

Verified User
Director in Marketing
Internet Company, 51-200 employeesIn-Person Training
Nimble
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sales Associate
ICANotes LLCComputer Software, 11-50 employees
Online Training
Nimble
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Implementation Rating
Nimble
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Alternatives Considered
Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
President/CEO
1st Call Interactive Marketing, Inc.Marketing and Advertising, 1-10 employees
Zoho CRM
Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

Verified User
Administrator in Marketing
Legal Services Company, 11-50 employeesContract Terms and Pricing Model
Nimble
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

Verified User
Administrative Assistant in Sales
Publishing Company, 11-50 employeesProfessional Services
Nimble
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 51-200 employeesReturn on Investment
Nimble
- Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
- A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
The Client Orchardist
The Client OrchardistManagement Consulting, 1-10 employees
Zoho CRM
- Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
- To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
- Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees