Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nimble
Score 8.5 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$15
per month
Zoho CRM
Score 8.2 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
NimbleZoho CRM
Editions & Modules
Business
$19.00
Per User Per Month
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
NimbleZoho CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$14 /user/month
Additional Details
More Pricing Information
Community Pulse
NimbleZoho CRM
Considered Both Products
Nimble
Chose Nimble
To help track products for the most demanding clients, Nimble has been an inspiration. With this tool, we can easily manage our customers and leads. This tool has many themes and templates for sending emails and notifications. In contrast to other CRM programs, Nimble is a …
Chose Nimble
Nimble is much better than Salesmate as it's user interface having many features and helping me to manage all day-to-day activities easily without any interruption.
Chose Nimble
I selected Nimble for the group message integration and social media integration. The other tools that I looked at had restrictions that kept me from the ease of managing my customers. Prospecting is a big part of my business, and having the triggers for contact from Nimble is …
Chose Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we …
Chose Nimble
ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that …
Zoho CRM

No answer on this topic

Top Pros
Top Cons
Features
NimbleZoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nimble
8.6
30 Ratings
10% above category average
Zoho CRM
7.8
273 Ratings
0% above category average
Customer data management / contact management9.329 Ratings8.2265 Ratings
Workflow management8.528 Ratings7.8252 Ratings
Territory management8.724 Ratings7.3186 Ratings
Opportunity management8.228 Ratings8.1240 Ratings
Integration with email client (e.g., Outlook or Gmail)9.229 Ratings7.6238 Ratings
Contract management8.623 Ratings7.9193 Ratings
Quote & order management7.221 Ratings7.7191 Ratings
Interaction tracking9.027 Ratings8.0236 Ratings
Channel / partner relationship management8.226 Ratings7.6183 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nimble
8.3
22 Ratings
9% above category average
Zoho CRM
7.1
211 Ratings
7% below category average
Case management8.222 Ratings7.2204 Ratings
Call center management8.420 Ratings6.9164 Ratings
Help desk management8.421 Ratings7.2182 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nimble
8.8
27 Ratings
13% above category average
Zoho CRM
8.1
252 Ratings
5% above category average
Lead management8.526 Ratings8.2246 Ratings
Email marketing9.026 Ratings8.0210 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nimble
8.4
29 Ratings
10% above category average
Zoho CRM
7.9
251 Ratings
3% above category average
Task management8.629 Ratings8.0238 Ratings
Billing and invoicing management8.518 Ratings7.9171 Ratings
Reporting7.925 Ratings7.8230 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nimble
8.9
27 Ratings
16% above category average
Zoho CRM
7.9
245 Ratings
4% above category average
Forecasting8.823 Ratings7.6206 Ratings
Pipeline visualization8.727 Ratings7.9222 Ratings
Customizable reports9.023 Ratings8.0235 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nimble
8.7
29 Ratings
13% above category average
Zoho CRM
7.9
264 Ratings
3% above category average
Custom fields9.029 Ratings8.3262 Ratings
Custom objects8.422 Ratings7.9209 Ratings
Scripting environment8.518 Ratings7.4167 Ratings
API for custom integration8.820 Ratings7.8191 Ratings
Security
Comparison of Security features of Product A and Product B
Nimble
9.2
26 Ratings
9% above category average
Zoho CRM
8.6
252 Ratings
2% above category average
Single sign-on capability9.224 Ratings8.6220 Ratings
Role-based user permissions9.124 Ratings8.6247 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nimble
8.5
29 Ratings
14% above category average
Zoho CRM
8.0
158 Ratings
8% above category average
Social data8.629 Ratings8.1157 Ratings
Social engagement8.529 Ratings7.9149 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nimble
8.7
25 Ratings
17% above category average
Zoho CRM
7.5
201 Ratings
2% above category average
Marketing automation8.625 Ratings7.7198 Ratings
Compensation management8.919 Ratings7.3130 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nimble
8.4
27 Ratings
12% above category average
Zoho CRM
7.7
218 Ratings
3% above category average
Mobile access8.427 Ratings7.7218 Ratings
Best Alternatives
NimbleZoho CRM
Small Businesses
Salesmate
Salesmate
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.7 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NimbleZoho CRM
Likelihood to Recommend
8.7
(33 ratings)
8.3
(297 ratings)
Likelihood to Renew
8.3
(2 ratings)
6.9
(34 ratings)
Usability
8.6
(19 ratings)
8.3
(170 ratings)
Availability
-
(0 ratings)
9.0
(3 ratings)
Performance
-
(0 ratings)
9.0
(3 ratings)
Support Rating
9.6
(20 ratings)
7.5
(69 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
9.1
(5 ratings)
Implementation Rating
-
(0 ratings)
7.4
(15 ratings)
Configurability
-
(0 ratings)
8.0
(125 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.5
(21 ratings)
Ease of integration
-
(0 ratings)
7.2
(3 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
8.4
(7 ratings)
Vendor post-sale
-
(0 ratings)
9.6
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.2
(2 ratings)
User Testimonials
NimbleZoho CRM
Likelihood to Recommend
Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Read full review
Zoho Corporation
We searched different CRM platforms and noticed that ZOHO was well-priced, but some reviews said it didn't support forms well. IN our case, we already had forms on our wp site, so we did not need to use that aspect. instead, we used an integrator, so I don't have a review on that aspect of the CRM as we're not using that feature. This works for our company, so we are not using the standard automation with zoho forms
Read full review
Pros
Nimble
  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Read full review
Zoho Corporation
  • POs can be linked directly with receipts & inventory. It is efficient in removing redundancies.
  • Flexible platform and delivers an array of embedded applications. It's ERP is easier to understand & cheaper to customize.
  • Helps us organize sales activities, track leads, close deals and get accurate forecasts.
Read full review
Cons
Nimble
  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Read full review
Zoho Corporation
  • requires an initial input of information about a potential client - this would be better if it auto-filled with the quote request's information
  • can be a bit confusing navigating the stages of a potential sale, but not too bad
  • a tab or link to all open sales quotes would be nice
Read full review
Likelihood to Renew
Nimble
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Read full review
Zoho Corporation
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Read full review
Usability
Nimble
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Zoho Corporation
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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Support Rating
Nimble
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
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Zoho Corporation
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Read full review
In-Person Training
Nimble
No answers on this topic
Zoho Corporation
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Read full review
Online Training
Nimble
No answers on this topic
Zoho Corporation
Online training is tough, but Zoho and their partners do a good job of explaining things.
Read full review
Implementation Rating
Nimble
No answers on this topic
Zoho Corporation
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
Read full review
Alternatives Considered
Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Read full review
Zoho Corporation
Zoho is the only product we have used. Our company is fairly new and before purchasing Zoho a few years ago, client files were only saved and looked at through our company server. Because of how great Zoho has been, we have never considered looking for another product because there really is no need
Read full review
Contract Terms and Pricing Model
Nimble
No answers on this topic
Zoho Corporation
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Read full review
Professional Services
Nimble
No answers on this topic
Zoho Corporation
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Return on Investment
Nimble
  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Read full review
Zoho Corporation
  • We have bi- weekly meetings based solely on a dashboard created with our highest profitable cases. This keeps those cases on everybody's radar so nothing slips through the cracks.
  • Salespeople can easily see what customers can be contacted again for future business
  • The Zoho CRM helps us keep track of funds spent in progress, so that we don't overspend.
Read full review
ScreenShots

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.