Nimble vs Zoho CRM | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 95 reviews and ratings

Score 8.3 out of 10

Based on 748 reviews and ratings

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Feature Set Ratings

Nimble ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.6

Nimble

86%

8.0

Zoho CRM

80%

Nimble ranks higher in 9/9 features

Customer data management / contact management

8.7

87%

29 Ratings

8.4

84%

216 Ratings

Workflow management

8.4

84%

28 Ratings

7.9

79%

205 Ratings

Territory management

8.9

89%

24 Ratings

7.8

78%

154 Ratings

Opportunity management

8.4

84%

28 Ratings

8.2

82%

196 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.8

88%

29 Ratings

7.8

78%

192 Ratings

Contract management

8.9

89%

23 Ratings

8.3

83%

153 Ratings

Quote & order management

8.5

85%

21 Ratings

7.9

79%

157 Ratings

Interaction tracking

8.5

85%

27 Ratings

8.0

80%

192 Ratings

Channel / partner relationship management

8.2

82%

26 Ratings

7.7

77%

145 Ratings

Customer Service & Support

8.7

Nimble

87%

7.5

Zoho CRM

75%

Nimble ranks higher in 3/3 features

Case management

8.6

86%

22 Ratings

7.7

77%

169 Ratings

Call center management

8.9

89%

20 Ratings

7.5

75%

135 Ratings

Help desk management

8.6

86%

21 Ratings

7.4

74%

150 Ratings

Marketing Automation

8.6

Nimble

86%

8.4

Zoho CRM

84%

Nimble ranks higher in 1/2 features

Lead management

8.4

84%

26 Ratings

8.5

85%

201 Ratings

Email marketing

8.7

87%

26 Ratings

8.2

82%

171 Ratings

CRM Project Management

8.5

Nimble

85%

8.2

Zoho CRM

82%

Nimble ranks higher in 3/3 features

Task management

8.6

86%

29 Ratings

8.3

83%

194 Ratings

Billing and invoicing management

8.7

87%

18 Ratings

8.1

81%

141 Ratings

Reporting

8.3

83%

25 Ratings

8.2

82%

186 Ratings

CRM Reporting & Analytics

8.5

Nimble

85%

8.2

Zoho CRM

82%

Nimble ranks higher in 3/3 features

Forecasting

8.4

84%

23 Ratings

8.0

80%

170 Ratings

Pipeline visualization

8.3

83%

27 Ratings

8.3

83%

181 Ratings

Customizable reports

8.6

86%

23 Ratings

8.3

83%

191 Ratings

Customization

8.4

Nimble

84%

8.0

Zoho CRM

80%

Nimble ranks higher in 4/4 features

Custom fields

8.6

86%

29 Ratings

8.4

84%

215 Ratings

Custom objects

8.3

83%

22 Ratings

8.1

81%

169 Ratings

Scripting environment

8.4

84%

18 Ratings

7.7

77%

137 Ratings

API for custom integration

8.4

84%

20 Ratings

7.7

77%

152 Ratings

Security

8.8

Nimble

88%

8.7

Zoho CRM

87%

Nimble ranks higher in 1/2 features

Single sign-on capability

9.1

91%

24 Ratings

8.7

87%

180 Ratings

Role-based user permissions

8.5

85%

24 Ratings

8.8

88%

201 Ratings

Social CRM

8.4

Nimble

84%

7.8

Zoho CRM

78%

Nimble ranks higher in 2/2 features

Social data

8.4

84%

29 Ratings

7.9

79%

130 Ratings

Social engagement

8.3

83%

29 Ratings

7.8

78%

125 Ratings

Integrations with 3rd-party Software

8.3

Nimble

83%

7.6

Zoho CRM

76%

Nimble ranks higher in 2/2 features

Marketing automation

8.1

81%

25 Ratings

7.9

79%

161 Ratings

Compensation management

8.4

84%

19 Ratings

7.3

73%

107 Ratings

Platform

8.0

Nimble

80%

7.8

Zoho CRM

78%

Nimble ranks higher in 1/1 features

Mobile access

8.0

80%

27 Ratings

7.8

78%

180 Ratings

Attribute Ratings

Nimble is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Zoho CRM is rated higher in 1 area: Likelihood to Renew

7 Ratings

Pros

Importing contacts in the CRM is very much consist of easy steps.
It allows me to create, edit and view contacts records anywhere from the web.
It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
it is playing an excellent role in managing our all relations.

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Margaret turner

Business Development Manager

Lee Hecht HarrisonManagement Consulting, 1001-5000 employees

View all 33 answers on this topic

It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
Great reporting section, you can extract some really detailed reports of your leads and their status.
User access control and 2-factor authentication are really easy to define and set up.
Some really great integrations with Zoho products and Gsuite.

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Verified User

Manager in Corporate

Insurance Company, 1001-5000 employees

View all 244 answers on this topic

Cons

Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.

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Maria Pulenta

Client Account Executive

ZetentaMarketing & Advertising, 11-50 employees

View all 33 answers on this topic

You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
There are some things that aren't allowed to be customized that definitely should be
Support means well, but they rarely can help

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Verified User

Director in Marketing

Photography Company, 11-50 employees

View all 244 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$15 per month

Nimble Editions & Modules

Edition

Business	$19.00¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Likelihood to Renew

Nimble 8.3

Based on 2 answers

It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately

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Chad Stewart

VP of Sales and Marketing

SmartThoughts LLC.Computer Software, 1-10 employees

View all 2 answers on this topic

Zoho CRM 8.9

Based on 32 answers

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

View all 32 answers on this topic

Usability

Nimble 8.7

Based on 19 answers

The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.

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Verified User

Engineer in Information Technology

Financial Services Company, 10,001+ employees

View all 19 answers on this topic

Zoho CRM 8.3

Based on 178 answers

In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

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Verified User

Employee in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 178 answers on this topic

Support Rating

Nimble 8.9

Based on 20 answers

It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.

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Maria Wiley

Master of Busines Administration

SSDIGITALCOMarketing & Advertising, 201-500 employees

View all 20 answers on this topic

Zoho CRM 8.2

Based on 76 answers

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 76 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Zoho CRM 7.0

Based on 2 answers

It was harder to learn when there were mostly real estate users in the room. We are sales solely.

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Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

View all 2 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 6 answers

Online training is tough, but Zoho and their partners do a good job of explaining things.

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John Hinson

Administrative Director & Marketing Manager

Spotlight BrandingMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.8

Based on 12 answers

Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.

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Stephen Lalla

CEO

Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees

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Alternatives Considered

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.

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Chuck Royer

President/CEO

1st Call Interactive Marketing, Inc.Marketing and Advertising, 1-10 employees

View all 33 answers on this topic

Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

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Verified User

Administrator in Marketing

Legal Services Company, 11-50 employees

View all 244 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Zoho CRM 9.4

Based on 22 answers

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

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Verified User

Administrative Assistant in Sales

Publishing Company, 11-50 employees

View all 22 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 7 answers

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 51-200 employees

View all 7 answers on this topic

Return on Investment

Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.

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Ross Keating

The Client Orchardist

The Client OrchardistManagement Consulting, 1-10 employees

View all 33 answers on this topic

Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.

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Aononna Tazin

Customer Relationship Management Specialist

Green Light LtdInformation Technology & Services, 51-200 employees

View all 244 answers on this topic

Screenshots

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See All (10) Zoho CRM Screenshots

Nimble

Zoho CRM

Nimble

Zoho CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Nimble

Zoho CRM

Case management

Call center management

Help desk management

Nimble

Zoho CRM

Lead management

Email marketing

Nimble

Zoho CRM

Task management

Billing and invoicing management

Reporting

Nimble

Zoho CRM

Forecasting

Pipeline visualization

Customizable reports

Nimble

Zoho CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

Nimble

Zoho CRM

Single sign-on capability

Role-based user permissions

Nimble

Zoho CRM

Social data

Social engagement

Nimble

Zoho CRM

Marketing automation

Compensation management

Nimble

Zoho CRM

Mobile access

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Likelihood to Recommend

Nimble

Zoho CRM