Nimble vs Zoho CRM | TrustRadius

What users are saying about

Score 8.6 out of 10

Based on 56 reviews and ratings

Score 7.8 out of 10

Based on 432 reviews and ratings

Feature Rating Comparison

Nimble

Zoho CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Nimble

Zoho CRM

Case management

Call center management

Help desk management

Nimble

Zoho CRM

Lead management

Email marketing

Nimble

Zoho CRM

Task management

Billing and invoicing management

Reporting

Nimble

Zoho CRM

Forecasting

Pipeline visualization

Customizable reports

Nimble

Zoho CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

Nimble

Zoho CRM

Single sign-on capability

Role-based user permissions

Nimble

Zoho CRM

Social data

Social engagement

Nimble

Zoho CRM

Marketing automation

Compensation management

Nimble

Zoho CRM

Mobile access

Pros

The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.

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President/CEO

1st Call Interactive Marketing, Inc.Marketing and Advertising, 1-10 employees

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Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 11-50 employees

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Cons

While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.

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Shirin Elkoshairi

Co-founder, Cloud and Infrastucture Consultant

ColoAdvisorInformation Technology and Services, 1-10 employees

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I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
I wish it had an easier integration with our marketing platform, Hubspot.
I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.

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Marketing Coordinator

Cosmo DeNicola CompaniesEvents Services, 201-500 employees

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Likelihood to Renew

Nimble 8.3

Based on 2 answers

It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately

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VP of Sales and Marketing

SmartThoughts LLC.Computer Software, 1-10 employees

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Zoho CRM 7.6

Based on 19 answers

We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.

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Sales and Marketing consultant

Independent consultantMarketing and Advertising, 1-10 employees

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Usability

Nimble 9.1

Based on 1 answer

In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.

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VP of Sales and Marketing

SmartThoughts LLC.Computer Software, 1-10 employees

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Zoho CRM 8.0

Based on 4 answers

There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.

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Business Owner

MiniFabrikamConsumer Services, 1-10 employees

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Support Rating

Nimble 7.3

Based on 2 answers

I have not used the support enough to give them a higher rating. But, they have not disappointed

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VP of Sales and Marketing

SmartThoughts LLC.Computer Software, 1-10 employees

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Zoho CRM 4.0

Based on 4 answers

Horrible experience. They should send regular apologies and refunds to all existing customers.

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Attorney / Founder

Gupta Legal CenterLegal Services, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.0

Based on 4 answers

The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho

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Senior Account Manager

Novus Media Today Group, LLCOnline Media, 11-50 employees

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Alternatives Considered

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.

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Consultant

mylocal.org.ukInformation Technology and Services, 1-10 employees

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I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.

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Installer/sales

Right Now MobilityHospital & Health Care, 1-10 employees

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Return on Investment

I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
Did I mention that I want better data from Linkedin?
I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.

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Co-Founder

Adora CreativeMarket Research, 1-10 employees

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The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
We are able to get our work done in a user-friendly environment. It helps the day run much smoother.

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Sales Associate

ICANotes LLCComputer Software, 11-50 employees

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Screenshots

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See All (10) Zoho CRM Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nimble Editions & Modules

—

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$12*

* /user/month

Zoho CRM Editions & Modules

Edition

Standard	$12¹
Professional	$20¹
Enterprise	$35¹

per user, per month

Additional Pricing Details

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Rating Summary

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

Nimble

Zoho CRM

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