Nutshell CRM vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nutshell
Score 9.0 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$19
per month per user
SAP Sales Cloud
Score 8.6 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Nutshell CRMSAP Sales Cloud
Editions & Modules
Foundation
$19
per month per user
Growth
$32
per month per user
Pro
$49
per month per user
Business
$67
per month per user
Enterprise
$89
per month per user
No answers on this topic
Offerings
Pricing Offerings
NutshellSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details15% discount for annual pricing.
More Pricing Information
Community Pulse
Nutshell CRMSAP Sales Cloud
Considered Both Products
Nutshell

No answer on this topic

SAP Sales Cloud
Chose SAP Sales Cloud
We evaluated SAP Sales Cloud as a suitable alternative to Hubspot, but we are not convinced that it stacks up against it. It does provide a better forecasting system, although it's not as customizable as Hubspot's, the direct impact of this situation is that we need to rely …
Features
Nutshell CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nutshell CRM
9.0
14 Ratings
14% above category average
SAP Sales Cloud
8.5
151 Ratings
8% above category average
Customer data management / contact management8.513 Ratings8.3143 Ratings
Workflow management10.012 Ratings8.7145 Ratings
Territory management10.07 Ratings8.1129 Ratings
Opportunity management10.09 Ratings8.9141 Ratings
Integration with email client (e.g., Outlook or Gmail)6.613 Ratings8.2135 Ratings
Contract management10.01 Ratings8.0132 Ratings
Quote & order management9.38 Ratings8.6132 Ratings
Interaction tracking6.611 Ratings8.8136 Ratings
Channel / partner relationship management10.02 Ratings8.5130 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nutshell CRM
10.0
7 Ratings
26% above category average
SAP Sales Cloud
8.8
129 Ratings
13% above category average
Case management10.06 Ratings8.6124 Ratings
Call center management10.05 Ratings9.0113 Ratings
Help desk management10.01 Ratings8.7114 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nutshell CRM
8.1
13 Ratings
4% above category average
SAP Sales Cloud
8.1
130 Ratings
4% above category average
Lead management9.612 Ratings8.1129 Ratings
Email marketing6.611 Ratings8.1111 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nutshell CRM
9.9
12 Ratings
25% above category average
SAP Sales Cloud
8.3
142 Ratings
8% above category average
Task management9.611 Ratings8.3134 Ratings
Billing and invoicing management10.01 Ratings8.3112 Ratings
Reporting10.08 Ratings8.2130 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nutshell CRM
10.0
12 Ratings
26% above category average
SAP Sales Cloud
8.4
140 Ratings
8% above category average
Forecasting10.09 Ratings8.2130 Ratings
Pipeline visualization10.011 Ratings8.9131 Ratings
Customizable reports10.011 Ratings8.1135 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nutshell CRM
9.8
10 Ratings
24% above category average
SAP Sales Cloud
8.1
137 Ratings
5% above category average
Custom fields9.310 Ratings7.9137 Ratings
Custom objects10.06 Ratings7.9130 Ratings
Scripting environment10.02 Ratings8.5113 Ratings
API for custom integration10.05 Ratings8.1122 Ratings
Security
Comparison of Security features of Product A and Product B
Nutshell CRM
10.0
3 Ratings
17% above category average
SAP Sales Cloud
9.1
140 Ratings
8% above category average
Single sign-on capability10.02 Ratings9.2134 Ratings
Role-based user permissions10.02 Ratings9.1134 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nutshell CRM
9.4
9 Ratings
22% above category average
SAP Sales Cloud
9.0
97 Ratings
18% above category average
Social data8.99 Ratings8.797 Ratings
Social engagement10.02 Ratings9.393 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nutshell CRM
10.0
2 Ratings
29% above category average
SAP Sales Cloud
8.5
116 Ratings
12% above category average
Marketing automation10.02 Ratings8.3112 Ratings
Compensation management10.02 Ratings8.792 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nutshell CRM
8.5
13 Ratings
11% above category average
SAP Sales Cloud
8.3
121 Ratings
8% above category average
Mobile access8.513 Ratings8.3121 Ratings
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Nutshell CRMSAP Sales Cloud
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User Ratings
Nutshell CRMSAP Sales Cloud
Likelihood to Recommend
9.6
(14 ratings)
8.4
(162 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.1
(14 ratings)
Usability
8.3
(4 ratings)
7.0
(9 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
9.5
(2 ratings)
5.9
(13 ratings)
Online Training
-
(0 ratings)
9.1
(3 ratings)
Implementation Rating
8.0
(1 ratings)
8.0
(3 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
8.6
(122 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Nutshell CRMSAP Sales Cloud
Likelihood to Recommend
Nutshell Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Read full review
SAP
Well, I've been using SAP Sales Cloud for 6 months now so my conclusions are that if your employees are techy friendly then I would recommend It, but if they are quite not used to advanced CRM tools could be a bit overwhelming at first. Pricing it's okay thought, compares to other tools I've used previously.
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Pros
Nutshell Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
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SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
Cons
Nutshell Inc.
  • integration with email doesn't work as advertised
  • would like integration with quickbooks
  • If there is a misspelling in any one email address, you can not send a mass email. You must go back and correct each error before it can send.
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
Nutshell Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Read full review
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
Nutshell Inc.
Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
Nutshell Inc.
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
Nutshell Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Read full review
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
Nutshell Inc.
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Read full review
Implementation Rating
Nutshell Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Read full review
SAP
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
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Alternatives Considered
Nutshell Inc.
When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer service and often they would not even be able to find a solution. I would not recommend ACT! to anyone. Since getting nutshell, I have learned a bit about Cosential and I know that it is more catered to the construction industry and can help with proposal creation, so I think that may be something we consider in the not-too-near future.
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SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
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Scalability
Nutshell Inc.
No answers on this topic
SAP
1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
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Return on Investment
Nutshell Inc.
  • Nutshell CRM has had a major impact on ROI. The last program we used cost more and had fewer features and accessibility.
  • One negative impact is its email functions. As stated before in this review I need to be able to send large attachments and pics through email and Nutshell is very limited when it comes to that.
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SAP
  • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
  • Standard templates facilitate easy and efficient lead interaction.
  • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
Read full review
ScreenShots

Nutshell Screenshots

Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization