What users are saying about
21 Ratings
21 Ratings
21 Ratings
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Score 8.5 out of 100
21 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
SAP Sales Cloud
Customer data management / contact management
Nutshell
9.0
SAP Sales Cloud
Workflow management
Nutshell
8.1
SAP Sales Cloud
Territory management
Nutshell
6.0
SAP Sales Cloud
Opportunity management
Nutshell
8.7
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
SAP Sales Cloud
Quote & order management
Nutshell
6.8
SAP Sales Cloud
Interaction tracking
Nutshell
9.3
SAP Sales Cloud
Channel / partner relationship management
Nutshell
3.0
SAP Sales Cloud

Customer Service & Support

Nutshell
8.8
SAP Sales Cloud
Case management
Nutshell
9.7
SAP Sales Cloud
Call center management
Nutshell
8.0
SAP Sales Cloud

Marketing Automation

Nutshell
8.1
SAP Sales Cloud
Lead management
Nutshell
8.4
SAP Sales Cloud
Email marketing
Nutshell
7.8
SAP Sales Cloud

CRM Project Management

Nutshell
9.0
SAP Sales Cloud
Task management
Nutshell
9.1
SAP Sales Cloud
Reporting
Nutshell
8.8
SAP Sales Cloud

CRM Reporting & Analytics

Nutshell
8.2
SAP Sales Cloud
Forecasting
Nutshell
8.0
SAP Sales Cloud
Pipeline visualization
Nutshell
8.0
SAP Sales Cloud
Customizable reports
Nutshell
8.7
SAP Sales Cloud

Customization

Nutshell
8.2
SAP Sales Cloud
Custom fields
Nutshell
7.9
SAP Sales Cloud
Custom objects
Nutshell
9.0
SAP Sales Cloud
Scripting environment
Nutshell
9.0
SAP Sales Cloud
API for custom integration
Nutshell
7.1
SAP Sales Cloud

Security

Nutshell
7.5
SAP Sales Cloud
Single sign-on capability
Nutshell
9.0
SAP Sales Cloud
Role-based user permissions
Nutshell
6.0
SAP Sales Cloud

Social CRM

Nutshell
7.7
SAP Sales Cloud
Social data
Nutshell
7.4
SAP Sales Cloud
Social engagement
Nutshell
8.0
SAP Sales Cloud

Integrations with 3rd-party Software

Nutshell
8.0
SAP Sales Cloud
Marketing automation
Nutshell
8.0
SAP Sales Cloud
Compensation management
Nutshell
8.0
SAP Sales Cloud

Platform

Nutshell
7.7
SAP Sales Cloud
Mobile access
Nutshell
7.7
SAP Sales Cloud

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.5
SAP Sales Cloud
7.5

Likelihood to Renew

Nutshell
10.0
SAP Sales Cloud

Usability

Nutshell
9.0
SAP Sales Cloud

Support Rating

Nutshell
9.5
SAP Sales Cloud
7.0

Implementation Rating

Nutshell
8.0
SAP Sales Cloud

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