Omnissa Horizon vs. Zoho Assist

VMware is well suited to a business where there will be many remote users needing to connect to the companies desktop. The installation on a remote computer is simple and is easy to use remotely but can be complicated to set up on the back end on the office system. It may not be worth the effort for a company that has few people who need remote access.

Incentivized

If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.

Incentivized

• It provides a robust, secure, rich desktop environment that is able to access all internal network resources.
• Addresses security and compliance concerns as all data resides within the internal network. All data accessed stays within the internal network and does not need to traverse a VPN to the local desktop where it may be cached, etc.
• The connection is thin client that does not require large amount of bandwidth.
• Client application is available for all common devices and O/S’s.
• No need to install, configure and maintain applications on local desktop.

Incentivized

• One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
• One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
• Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
• sometimes I use video chat as a meeting tool with users
• The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive

Incentivized

• Move away from Adobe Flash version in UI, currently on the path but they need to hurry up
• Speed up the boot process of the environment when servers need maintenance
• Provide clear steps on what should be upgrade path in terms of components, the order
• price! A bit too much

Incentivized

• Instructions to the tech and the person receiving support could be more clear.
• Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
• It would be nice to have a PC app to use instead of accessing via the browser.

Incentivized

We are committed to VMware Horizon and we plan to stick with it for the future unless something drastically changes.

Incentivized

Because it delivers what it promises, I am giving this rating. While there is scope for improvement, it does the job and meets our requirements reasonab;y well. It helps our remote resources connect to our environment securely and improves their productivity. We also get to access our client environment from remote locations and complete the tasks assigned to us.

Incentivized

Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.

Incentivized

There are a lot of things that went into my rating from the ease of use compared to other systems to the limited amount of issues I have had with this one. Any issue with this system has been identified and resolved in a much quicker manner than I have seen with like systems.

Incentivized

It is surely way better than Citrix, but it could improve a bit. Usually, they send us the solution without saying what was the root cause so we can avoid breaking something in the future. Besides that, VMWare support answers in an OK time-frame and even speaks our language (Portuguese).

Incentivized

Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.

Make it easier to deploy mulitple agents for different departments.

Incentivized

Although I really prefer Microsoft Remote Desktop for accessing Windows servers (from Windows machines especially), and this can be done from off-site with a VPN, this entails much more effort, namely getting everyone's Active Directory in the correct group to have access. VMWare Horizon is a much simpler solution in terms of granting access. Chrome Remote Desktop and TeamViewer are really not viable solutions for remotely accessing servers in business settings, although they work alright for home servers and such, especially from off-site.

Incentivized

The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.

Incentivized

• Saved money on PC purchases.
• Save a lot of man hours by not having to image new PCs. We just create one Template VM and clone the others from that.
• Bit of a learning curve to get the deployment right for the environment.
• Ability to make sure VMs always turn back on once they are shutdown. This speeds up load times for users.
• Less management for our PCs. If one gets a virus or something corrupts we just refresh it and within 5 minutes the user is back to work.

Incentivized

• Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
• Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
• Low maintenance costs, since Zoho Assist is cloud-based

Incentivized