What users are saying about
3 Ratings
21 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
SAP Sales Cloud
Customer data management / contact management
Oncontact
5.0
SAP Sales Cloud
Workflow management
Oncontact
4.5
SAP Sales Cloud
Territory management
Oncontact
5.0
SAP Sales Cloud
Opportunity management
Oncontact
5.5
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
SAP Sales Cloud
Contract management
Oncontact
4.0
SAP Sales Cloud
Quote & order management
Oncontact
4.0
SAP Sales Cloud
Interaction tracking
Oncontact
4.5
SAP Sales Cloud
Channel / partner relationship management
Oncontact
5.0
SAP Sales Cloud

Customer Service & Support

Oncontact
3.7
SAP Sales Cloud
Case management
Oncontact
5.5
SAP Sales Cloud
Call center management
Oncontact
4.5
SAP Sales Cloud
Help desk management
Oncontact
1.0
SAP Sales Cloud

Marketing Automation

Oncontact
8.5
SAP Sales Cloud
Lead management
Oncontact
8.0
SAP Sales Cloud
Email marketing
Oncontact
9.0
SAP Sales Cloud

CRM Project Management

Oncontact
9.0
SAP Sales Cloud
Task management
Oncontact
9.0
SAP Sales Cloud
Reporting
Oncontact
9.0
SAP Sales Cloud

CRM Reporting & Analytics

Oncontact
8.7
SAP Sales Cloud
Forecasting
Oncontact
9.0
SAP Sales Cloud
Pipeline visualization
Oncontact
8.0
SAP Sales Cloud
Customizable reports
Oncontact
9.0
SAP Sales Cloud

Customization

Oncontact
5.0
SAP Sales Cloud
Custom fields
Oncontact
4.5
SAP Sales Cloud
Custom objects
Oncontact
4.5
SAP Sales Cloud
Scripting environment
Oncontact
4.0
SAP Sales Cloud
API for custom integration
Oncontact
7.0
SAP Sales Cloud

Security

Oncontact
10.0
SAP Sales Cloud
Single sign-on capability
Oncontact
10.0
SAP Sales Cloud
Role-based user permissions
Oncontact
10.0
SAP Sales Cloud

Social CRM

Oncontact
7.0
SAP Sales Cloud
Social data
Oncontact
7.0
SAP Sales Cloud
Social engagement
Oncontact
7.0
SAP Sales Cloud

Integrations with 3rd-party Software

Oncontact
7.0
SAP Sales Cloud
Marketing automation
Oncontact
7.0
SAP Sales Cloud

Platform

Oncontact
8.0
SAP Sales Cloud
Mobile access
Oncontact
8.0
SAP Sales Cloud

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oncontact
5.0
SAP Sales Cloud
7.5

Likelihood to Renew

Oncontact
10.0
SAP Sales Cloud

Support Rating

Oncontact
SAP Sales Cloud
7.0

Add comparison