Likelihood to Recommend I'd say if you had someone who wasn't educated on how
Payroll should be setup and function OnPay is less ideal. But even then you've got things so well setup and cost efficient, they could afford to put some focus on training. In my mind I imagine OnPay is the best solution for small to mid, even early large, company
Payroll processing. We're a small company so I'm unaware of the options provided to streamline importing of large group payrolls, but that might be an area where the interface could provide challenges.
Read full review Personnel Data Systems (PDS)
As Vista HRMS is fully customizable to suit your needs, a company should determine if they have a current employee who can do the work themselves otherwise they will need to consider the additional cost of asking PDS to do the customizations for them. There are additional modules that we aren't currently making use of, but each company should learn about the functionality of each of them as some may be more beneficial than others. When gathering your questions, ask all potential users of the system what they would want to see in an HRMS. We did so before selecting Vista HRMS and we got pages and pages of questions and comments and made sure that each item was addressed beforehand and was something that we would be able to incorporate into the system. You have the option of taking the system in house or being a hosted client. Make sure you figure out what resources your IT department has available. If you have a dedicated administrator who will do all the upgrades and enhancements great, otherwise you may need PDS to help out and having PDS host may be a better option
Read full review Pros Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect. On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information. Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken. Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile. Read full review Personnel Data Systems (PDS)
Vista HRMS is very flexible, it does everything we need for HR, benefits and payroll. It’s user-friendly and intuitive to use, when we roll out new self-service items our employees have no problems and require minimal training or documentation. PDS has excellent customer service and support. We get answers to the majority of our questions and problems quickly, within the day that we call. More complex issues that may require PDS’ technical support are usually addressed within a few days. We were upgrading our production servers to Windows 2012 over a weekend and a key person in our organization was on leave. When we checked with PDS to see what cost would be involved if we needed their help, they said it was included in our regular maintenance, no extra cost. The PDS User’s Conference is an excellent learning opportunity for training on everything Vista does, including using Crystal Reports for custom reporting. You also get to meet and talk to the executive and development staff and have direct input into the future product development. Read full review Cons You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate. The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate. Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file. Read full review Personnel Data Systems (PDS)
Typical of any system built for the unknown requirements of hundreds or thousands of customers with varying needs, PDS sometimes doesn't fit our processes precisely out of the box. However, this con is far outweighed by the ability to configure and customize the system. The most significant pet peeve of our users is the necessity for so many clicks to navigate between different areas or the system or to review applicants. These items are being addressed based on feedback from the user community in an upcoming release. Read full review Likelihood to Renew Service has been fantastic. We will continue to use OnPay and continue to recommend it to other businesses.
Read full review Personnel Data Systems (PDS)
I feel so invested in Vista HRMS that I don't really want to try other options. I know we as an organization are not using this product to it's full potential and that is just due to us lacking the resources to be able to invest the time into breaking it apart and making it work to the best ability for us. The system works great as is, but there are a lot of implementations we can put into place to help us out even more. For example, we would love to start using Workflow to create more efficiencies. I personally have a very good relationship with our hosted vendor who supports Vista HRMS and can help me with any issues and concerns, this is a big part of the reason that I would renew with this product and continue to be an advocate for Vista HRMS.
Read full review Usability OnPay is very easy to use. The computer interface is setup very well. You can quickly add people, enter your
Payroll , print reports, etc. If your
Payroll doesn't change from pay period to pay period (example, salaried employees) it takes mere seconds to enter in your
Payroll .
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The interface is intuitive, even if it does require some extra clicks to get to where you are going. The screens are consistently designed and formatted. There is a logical flow and organization to the application layout and menuing systems.
Read full review Reliability and Availability OnPay immediately responds to any of my inquiries.
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Performance No complaints on OnPay's integration with
Xero .
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Support Rating OnPay is very quick and somewhat thorough on providing support to questions we have had, particularly in respond to letters received from the IRS where we needed clarification (and piece-of-mind) that we were paying the proper state and federal taxes and that they were being calculated correctly. However, some of this feedback would not have been needed if OnPay were to send a summary email, perhaps quarterly, summarizing the payments that have been made. While it is possible to find out this information of the website, it is sometimes hard to navigate to the correct location if you are not conversant with tax language and know exactly what you are looking for and where to find it.
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PDS has excellent customer service and support. We get answers to the majority of our questions and problems quickly, within the day that we call. More complex issues that may require PDS’ technical support are usually addressed within a few days
Read full review Online Training Personnel Data Systems (PDS)
The resources and online tools that PDS provide are extremely thorough and helpful in our training and learning.
Read full review Implementation Rating Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
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Ask lots of questions, ensure you fully understand the functionality (particularly history records) and train, train, train the users for correct and complete utilization of the system.
Read full review Alternatives Considered OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than
When I Work . My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.
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I've used Peoplesoft HCM in the past. The products have some similarities, but they are marketed to different sized companies, so it's a bit of apples to oranges. Peoplesoft was very complex and challenging to manage and support. Vista HRMS should require fewer technical resources and still provide robust features for HR and Payroll. We selected Vista HRMS because it met the majority of our requirements and was priced to enable us to purchase and implement it within our budget. Also, it's an integrated system (although not truly one system when you count Vista Time) which is an improvement over our current state.
Read full review Scalability OnPay works.
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Return on Investment Cut our payroll fees by more than half of what was being paid to CPA firm Save time in dealing with CPA firm for payroll returns and filing Could easily generate various payroll related reports..even from the past....this was not possible with the CPA firm previously used Read full review Personnel Data Systems (PDS)
Positive impact would definitely be self-service for both employees and managers to view and update selected data. Through some analytics our managers are able to track turnover for their site/department by many criteria (length of service, reason, etc) and can view a number of other analytical reports such as headcount and demographics which help them to make informed decisions about their department. Read full review ScreenShots