What users are saying about
38 Ratings
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Top Rated
365 Ratings
38 Ratings
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Score 6.6 out of 100

Wrike

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Top Rated
365 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Anonymous | TrustRadius Reviewer

Wrike

Wrike is a great fit for teams who need significant reporting capabilities, strong collaboration tools, and the ability to create dynamic project templates. It might be overkill for small teams who don't need as much cross-team visibility, who prefer in-person or chat-based project collaboration, or whose work doesn't require repeatability of project templates.
Rand Habegger | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenAir PSA
5.2
Wrike
8.0
Task Management
OpenAir PSA
5.0
Wrike
8.9
Resource Management
OpenAir PSA
7.9
Wrike
7.9
Gantt Charts
OpenAir PSA
4.7
Wrike
7.8
Scheduling
OpenAir PSA
8.9
Wrike
8.7
Workflow Automation
OpenAir PSA
3.7
Wrike
8.2
Team Collaboration
OpenAir PSA
4.5
Wrike
9.1
Support for Agile Methodology
OpenAir PSA
4.1
Wrike
7.8
Support for Waterfall Methodology
OpenAir PSA
5.7
Wrike
8.0
Document Management
OpenAir PSA
4.0
Wrike
7.4
Email integration
OpenAir PSA
3.7
Wrike
7.7
Mobile Access
OpenAir PSA
6.2
Wrike
7.7
Timesheet Tracking
OpenAir PSA
7.4
Wrike
7.9
Change request and Case Management
OpenAir PSA
3.5
Wrike
7.8
Budget and Expense Management
OpenAir PSA
3.8
Wrike
7.2

Professional Services Automation

OpenAir PSA
6.1
Wrike
7.8
Quotes/estimates
OpenAir PSA
5.4
Wrike
8.2
Invoicing
OpenAir PSA
7.4
Wrike
7.3
Project & financial reporting
OpenAir PSA
5.0
Wrike
8.2
Integration with accounting software
OpenAir PSA
6.6
Wrike
7.6

Pros

OpenAir PSA

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Anonymous | TrustRadius Reviewer

Wrike

  • Their interface is intuitive and easy to use. It's clean, and I really like both their mobile app (iPhone) and their desktop app (Mac).
  • Customizing workflows and approval processes is relatively easy, and adding to multiple projects with multiple assignees and watchers is excellent.
  • The organization is excellent and intuitive. Search functionality is pretty great. Both make it super easy to find what you're looking for... new, old, completed, etc.
  • Really like the different views - Konbon, list view, etc. If you're used to Trello, Basecamp, Asana, etc... there's a view that's pretty comfortable to you.
Ian Nate | TrustRadius Reviewer

Cons

OpenAir PSA

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Anonymous | TrustRadius Reviewer

Wrike

  • Minor - assigning a default user. Each time I add a task now I have to assign a user. With me as the primary user, I would love to be able to set myself as a default. I've read some discussion on this and it can be done if you add the task under "My Work." When I'm adding multiple tasks, that extra step seems counterproductive.
Valerie A. Williams | TrustRadius Reviewer

Likelihood to Renew

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
Anonymous | TrustRadius Reviewer

Wrike

Wrike 10.0
Based on 33 answers
Wrike is a free resource for us currently, we moved off the subscription as the team had some adjustments. If we were to go back to a paid model or require more time reporting I'd have to look at alternatives such as Podio. I am the sole manager of Wrike currently internally, and would like to get more people on board to justify the cost
Carl Grivakis | TrustRadius Reviewer

Usability

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 9.0
Based on 9 answers
Wrike provides a great deal of flexibility that allows you to structure it to best serve your needs. The interface is well designed so that features are convenient to use. Some features are limited to the Enterprise license which is more expensive which stops me from providing a 10 rating.
John Hansknecht | TrustRadius Reviewer

Reliability and Availability

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 9.0
Based on 8 answers
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Cristi Radulian | TrustRadius Reviewer

Performance

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
Anonymous | TrustRadius Reviewer

Wrike

Wrike 8.8
Based on 4 answers
No answer on this topic is available.

Support Rating

OpenAir PSA

OpenAir PSA 5.3
Based on 6 answers
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
Bryan Parry | TrustRadius Reviewer

Wrike

Wrike 8.1
Based on 47 answers
Our broader team loves the platform, and our account manager has been very responsive in assisting us with questions on how to best leverage the solution. We are currently in the process of bringing on point-collaborators from other departments to test out potential for a multi-department rollout. While our technical teams leverage Jira there is an opening for the non-technical teams to leverage Wrike for stronger and faster project collaboration
Kenn Amy | TrustRadius Reviewer

In-Person Training

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
Anonymous | TrustRadius Reviewer

Wrike

No score
No answers yet
No answers on this topic

Online Training

OpenAir PSA

No score
No answers yet
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
Anonymous | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 2 answers
Wrike does a great job of provide a breadth of videos for learning their program. This includes a 'getting started' sett of videos along with a collection of more in depth videos to assist more experienced users. Combined with their excellent chat support learning wrike is easy and it includes easy access to best practices.
John Hansknecht | TrustRadius Reviewer

Implementation Rating

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
Anonymous | TrustRadius Reviewer

Wrike

Wrike 8.5
Based on 6 answers
Stick with it and resist the temptation to slack in your use of project management software.
Matt Graf | TrustRadius Reviewer

Alternatives Considered

OpenAir PSA

Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec | TrustRadius Reviewer

Wrike

Wrike feels a lot like a more powerful Asana. And Workfront - well - we had a lot of issues with that system. It may have just been too big for our needs, but Wrike felt just right for an organization of our size with our needs.
Annie Grunwell | TrustRadius Reviewer

Scalability

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
Anonymous | TrustRadius Reviewer

Wrike

No score
No answers yet
No answers on this topic

Return on Investment

OpenAir PSA

  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Anonymous | TrustRadius Reviewer

Wrike

  • General organization! We have everything in one place and less falls through the cracks.
  • We are less likely to lose clients because we do our work more efficiently and can fully communicate what we've done for them.
  • We are more of a team because we're all on the same page instead of struggling to figure out where everyone is at with a project.
Rosi Muñoz | TrustRadius Reviewer

Screenshots

Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenAir PSA Editions & Modules

Additional Pricing Details

Wrike

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wrike Editions & Modules

Edition
Wrike Free$0
Wrike Professional$492
Wrike EnterpriseRequest a quote
Wrike for MarketersRequest a quote
Wrike for Professional ServicesRequest a quote
Wrike Business$1244
  1. per 5 users/month
  2. per 5 users/month
Additional Pricing Details
Every premium plan begins with a 14-day trial period to make sure Wrike is right for you. For the latest information on pricing, visit http://www.wrike.com/price

Rating Summary

Likelihood to Recommend

OpenAir PSA
6.7
Wrike
8.6

Likelihood to Renew

OpenAir PSA
8.2
Wrike
10.0

Usability

OpenAir PSA
9.4
Wrike
9.0

Reliability and Availability

OpenAir PSA
10.0
Wrike
9.0

Performance

OpenAir PSA
9.0
Wrike
8.8

Support Rating

OpenAir PSA
5.3
Wrike
8.1

In-Person Training

OpenAir PSA
10.0
Wrike

Online Training

OpenAir PSA
Wrike
8.9

Implementation Rating

OpenAir PSA
10.0
Wrike
8.5

Scalability

OpenAir PSA
10.0
Wrike

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