OpenPhone vs. Webex Calling

If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.

Incentivized

The audio is very clear, but when the two devices are close, there is considerable noise. Also the calling is quite expensive considering that there are countless free tools available which provide the same features. Call recording is an add on so there you need to think about whether it's worth purchasing or not. Also that it can be used on multiple devices with the app makes things easier. For small scale corporates and teams it's all good, but with respect to its competitors bringing so much on plate and that too for free, I rate it 6/10.

Incentivized

• It's great for texting.
• It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
• UI is great and really intuitive.

Incentivized

• For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.

Incentivized

• Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
• N/A honestly excellent product for the price.

Incentivized

• It might be that we didn't have this package, but transcription capabilities were not included.
• Sometimes, using Webex Calling would make my computer and other programs run slow
• If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.

Incentivized

because have been using it and its easy to configure and manage

Incentivized

It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.

I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.

OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.

Incentivized

The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used Twilio in the past, that
last part is my personal opinion.

Incentivized

• Provided us with a simple, yet robust phone system for our small business
• Price can be lower for premium, and for multiple users

Incentivized

• I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
• The ease of calling definitely makes it easy to coordinate across teams and geographies.
• Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.

Incentivized