An ERP primarily aimed at medium-sized companies that combines financial management capabilities contain the familiar general ledger along with expense management, accounts payable and receivable (AP/AR), advanced cost accounting, and fixed asset accounting.
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UKG Pro
Score 8.2 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
If there are lot of complicated systems this might not be the best system. If you have only some complexity Oracle JD Edwards EnterpriseOne is a product a technical or application person can wrap their hands around and understand the whole system.
I would say, well, I don't want to focus on less appropriate. I want to be well suited. I really feel like if the transparency with our count rep and then just diving in onto how to problem solve and how to troubleshoot, I think that's most important with that.
The new versions (9.2) of JDE has so much open functionality and really gives the user control over the screens and what they want to see. Love that the layout of the screen is really up to the user and what they want to see it along with freezing columns and creating favorites for way access.
It is so flexible with the system platforms that it can run on and so easy to customize since it supports so many databases.
It is intuitive and does not need to have a lot of training on how to use the software.
It's just a great ERP software and one of the better ones I've seen.
Oracle is FINALLY starting to listen to the users and SIGs and putting enhancements into the system which makes life easier for us business users.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
The Configurable Network Language (CNC) is a proprietary protocol, and it can be difficult to source resources that understand this language well.
It has some inherent limitations with generating PDF or printable files. Most organizations use a third party platform like Creat!form or Bottomline to solve this.
No built in credit card processing solution, and no plug-and-play eCommerce or webstore capabilities available.
Onboarding and recruiting need an environment that is more stable and dependable.
Core Benefits could be enhanced to allow OE and LE events via the mobile app.
Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.
We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.
It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.
For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
It is simple to use and implement as compared to complex softwares in the market that may take ample amount of time to implement. The budget is also slightly less to provide the same functionality that other softwares are providing. Also having Oracle database that comes with the system is much easier to handle and use and have much security.
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
Oracle JD Edwards EnterpriseOne's advantage is significant cost savings and operational improvements when you run Oracle JD Edwards EnterpriseOne in the Oracle Cloud. Oracle JD Edwards EnterpriseOne offers the only no-compromise enterprise cloud platform for moving Oracle JD Edwards EnterpriseOne, its associated database systems, an ecosystem of apps to the cloud. Oracle JD Edwards EnterpriseOne's One-Click Provisioning tool allows you to deploy Oracle JD Edwards EnterpriseOne on the Oracle Cloud in hours, not days while maintaining the integrity of existing customized apps.
Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.
