Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
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Paycom
Score 8.6 out of 10
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Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
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QuickBooks Online Advanced
Score 8.4 out of 10
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QuickBooks Online Advanced is a SaaS-based accounting software designed to scale with growing businesses. It includes the functionalities of QuickBooks Online, as well as more robust business analytics, customization, and resource management.
Paychex is much more user friendly than ADP Run or ADP Total Source. However, I do like that ADP has an option to upload documents related to payroll such as notices from the state (DOR, UI, etc) and creates a case where notes from their rep are added and a case # is provided. …
I used Bangor Payroll prior to Paychex and they were better than Paychex. I didn't select Paychex, it was already at the organization when I joined it.
Both ADP and Paychex are very good at informing businesses of the latest changes regarding payroll. Not sure which one is better, but very much get the most out of each. Both are informative and always looking at additional topics in a world that is constantly changing. …
Paychex has been around for a long time and have used it at other organizations. The payroll functionality is the best out of the other systems I have used. They all are great with handling the HR needs of our organization but Paychex is the most streamlined.
We use BambooHR in tandem with Paychex. BambooHR is our timesheet service, and Paychex issues the checks/payments to our employees. Ideally we would use one service instead of two to achieve our payment and timesheet needs.
I far prefer Rippling to Paychex Flex, with its easy to navigate interface and user friendly model. I also appreciate the payday emails from Rippling and the paystub breakdown. It is also very easy and simple to request and view PTO in Rippling. I really dread having to use …
I'm unable to give you a comparison because Paychex is the only payroll service I've used since I started my business over ten years ago. I've had no reason to explore other payroll services or make a change. I trust it will remain that way for as long as I'm in business.
In addition to the ones listed above, we also used BenePay, a local payroll company. We found Paychex Flex priced in the middle, with ADP the most expensive and too complicated, with many features that were unnecessary for us. We found that Paychex Flex's features and reporting …
Based on what I've noticed, Paychex is comparable to DayForce, which has similar timekeeping functions. I think DayForce has a few easier-to-navigate tools from an Employee Self Service standpoint. iSolved is much better all around from my personal usage. If my company had more …
Gusto is more intuitive than Paychex and easier for smaller companies. Paychex has better customer support than Paylocity. Paychex is easier to navigate than Paycom.
Paychex offers much more than just tracking employee attendance and managing employee records. It offers Payroll services, Human Resource Services, Retirement Services, On-Boarding Services, Employee-Self Services, Employee Benefits Management, Employee Handbook Services, …
I personally have used ADP before, but that was just as a user, not as a manager supporting other users. So really, my experience is primarily with Paycom.
I haven't used a whole lot, but I would say the only other one would be Blackbaud. Where I came from before, we used Blackbaud as our payroll provider, and Paycom is so much more user-friendly. Once we moved to Paycom, and then where I'm at now, we used ADP and also switched. …
The user-friendliness of Paycom really stands out. Employees seem to have an easier time logging in and getting to what they need, whereas I've heard ADP can be a little trickier and that some users have experienced login issues. With Paycom, everything is very straightforward. …
I'm not part of the evaluation team, but from an HR perspective, we've used UKG, and that was really the main system before Paycom. Prior to that, we used a system that doesn't even exist anymore. Paycom is much more intuitive and user-friendly, and the capabilities are on a …
Oracle has an HRIS. They have an HR, finance, IT, everything-in-one type of platform, and there's an HR functionality part of it. It's really good. I've used PeopleSoft, which is more of a database type and doesn't have as many functions as Paycom. We went through a very …
Nothing really compares. I've used StaffConnect before to check in, but they don't necessarily have an app, and it's only web-based. I haven't been able to find an app or anything. And again, it's just not my favorite because it also does it by GPS location. And I'll be at work …
We were initially Paycor customers for our recruiting, and we used ADP for payroll previously. Paycom was an all-inclusive solution. And I do know that ADP and Paycor now have solutions, but at the time, they didn’t have what we wanted for the flexibility, the price, and really …
PeopleSoft and Tyler are pretty similar, with similar built in workflows, and extensive reporting systems. UKG has a lot of things that we like, but is more expensive.
I have not currently used any other products. I'm still kind of new to the HR industry. The only other thing that I really have to compare it to is Vonmar's system, which they created themselves, and it was not user-friendly.
Payroll. Unfortunately, with ADP, we're in the 21st century, and they still make me upload a spreadsheet when we do payroll. So a lot of room for mistakes, a lot of back and forth. None of that happens with Paycom. And Paychex, when I used, they were just coming out to the …
More centralized data. UKG didn't have as many, I guess, areas, or like the W2, it wasn't all in UKG. It's just that everything is more centralized than UKG and Paycom.
I've used PeopleSoft, and golly, ADP certainly evaluated Paylocity. That seems to be sort of a common competitor with Paycom, although I'm thinking they're kind of losing the battle, and Paycom's winning. We've also looked at Bamboo HR. BambooHR is great, but I think a solution …
We were on UKG before we switched to Paycom. I've been on ADP. I worked with Workday a little bit. So yeah, worked with a few of them. Right now, Paycom is the best. It's the best.
I appreciate the single database platform. Some of the other programs I have used in the past are not as intuitive or user-friendly. The reporting is accurate and timely. There isn't any confusion between the modules trying to communicate with one another. We also have …
Paycom was definitely number one. It definitely had a few aspects that were more advanced and the data security was a big deal for us, and that was very helpful.
Paycom is definitely better than all of those options because it has everything, including performance reviews. A lot of those systems are very limited.
When evaluating competitors, one of the decision points has been how seamless the experience is from login to each of the different modules. Many legacy providers have the same modules, but they are not seamless. They are "connected" behind the scenes and skinned to appear to …
QuickBooks Desktop Premier was more robust than QuickBooks Online Advanced. If given the choice, I would have continued to use QuickBooks Desktop Premier. Unfortunately, QuickBooks Desktop Premier was no longer being supported by Intuit, so we were forced to switch. Also, …
Quickbooks and Xero are similar in many ways, and we do use Xero for a small number of entities in APAC because it’s better for local tax compliance. Similarly, we use Zoho Books in India for this reason: Quickbooks is less expensive than Netsuite and cannot support larger …
It’s a useful simple down to the basics in comparison, reliable and user friendly application in comparison. It’s the familiar and ease QuickBooks brings.
We have more familiarity with QuickBooks Online Advanced, and more of our clients use QuickBooks Online Advanced and desktop than any other online or desktop software. There are some features on Xero that I really like, but we have not put in the work to convert any of our …
We were set up in the first version of QBO by a previous bookkeeper and have not made the move to a different service due to the complexity of making such a move. We went from QBO standard to the advanced to be able to access more features.
QuickBooks Desktop is no longer being sold in the US, so we had to switch to the online version of the program. It is not a fully fleshed-out all-in-one solution offering everything the desktop version did. That being said, the desktop enterprise was overkill for many people.
QuickBooks Online Advanced isn’t as robust as Netsuite or Sage, but it is generally a great choice for most businesses. This software will meet or exceed the needs of most companies, and should be the first part of your accounting software decision. I would even reach out to a …
QuickBooks Online Advanced is our first choice, we love using this software, it does everything we need and also it is a great choice for great majority of our clients. It also evolves and the new features are always great. Xero, for example, does not listen to user feedback …
Our company currently uses both of these platforms. In my opinion, QuickBooks Online Advanced has more capabilities than Xero, but Xero is more aesthetically pleasing. The biggest difference is the QuickBooks Online Advanced payroll processing and payroll tax filings. With …
There is literally no comparison - Wave is a "cute little" accounting software system that does a nice job tracking someone's checking account and basic household expenses, but if you are a serious business, you certainly need a comprehensive software package like QuickBooks …
Similar in structure but Xero reporting is better. Considering a shift to Xero in the near future if the many issues with QuickBooks Online Advanced are not resolved quickly.
Again, I was hired after QuickBooks Online Advanced was selected and implemented so I cannot answer to how the software stacks up to the choices that were explored when the company started over 7 years ago. I know we are looking for other options now that might have more …
Quickbooks online advanced is much simple and easier to use, so it fits better to the ticket of our small non-profit organization needs. The other options are either, or both, more pricy and complicated than the QuickBooks Online Advanced. For example, the implementation for …
The product I used clearly appears struggling to catch up but doesn't seem an easy task for them. This other product was not able to finalize some of the modules into the web-base (NXT) system. Intuit already has multiple products (payments, tax filing, payroll, etc) that …
I have not evaluated any yet. I have used QuickBooks since 2008 and I used Sage in the corporate environment before using QuickBooks. Honestly, I can't remember it because it was early 2000's. I thought about evaluating and looking because of the issues I've had with …
Quickbooks has made their other products frustrating to use by eliminating features. Their feature bundling is annoying, confusing, and frustrating. Quickbooks Online Advanced or Pro or whatever their next marketing/sales idea fills me with dread.
I enjoy QBO Advanced more than Desktop mainly because of the flexibility QBO Advanced offers over QB Desktop. Its also more up to date, and as newer and newer programs and features are created QBO Advanced, always stays ontop of those improvements. It is also extremely helpful …
Microsoft Dynamics is very difficult to use in comparison to QuickBooks. The transaction level visibility is poor and the reporting capabilities are subpar.
Overall we have had a good experience. The unfortunate part of being with them for over 10 years is the change-over in support specialists and sometimes the lack of transparency when that occurs or the lack of personalized communication. However, the ease of use and streamlined services for reporting and recording payroll and onboarding employees is definitely a benefit to the service. Being able to pull reports and review past employees information can be invaluable at times. Knowing I have peace of mind when it comes to tax documentation because someone else is ensuring it is handled and handled correctly is very important
As I mentioned, the onboarding process is incredibly easy. We have around 300 employees and are constantly hiring, so Paycom has been a huge help. In fact, the ATS functionality was a major factor in our decision to switch to Paycom.
Quickbooks Online Advanced is extremely easy and quick to set up for new entities or if required as part of M&A. It is well suited to fast-moving businesses who do not have a single global ERP. It is less appropriate for multi-entity businesses of scale that require more group-based functionality.
Paycom does a particularly good job of updating and taking in information. We have a rep named Alex Cisco, who I hear from two or three times a month. He’ll just want to drop by and say, “Hey, how’s the product working? Is there anything I can do to help you with the product? And by the way, do you know about this new feature?” If I have feedback, I give it to Alex, and if he doesn’t know how to fix it that day, he’ll take it to research and development, and we may see an answer for it a month or two down the road.
It allows us to link to bank accounts in order to get up-to-date, real-time information, which is so important in today's lightning speed work world.
The "canned" reports are excellent and allow for extreme customization also. This makes them very helpful to both me and my clients.
The user interface for QuickBooks Online Advanced is easy to navigate and is intuitive for novices. The screens are well laid out and have cohesiveness on each screen to match tasks with others that match up well.
When it comes to audit reports, Paychex Flex could improve on helping clients locate the correct reports for audit purposes more easily
When a client receives a discount, it would be helpful if the discount were automatically provided each year, or if the Paychex rep proactively reached out to the client first, versus the client having to call and request that the discount continue.
It would be helpful if the invoice was emailed to the client versus the client logging in to access invoices.
One thing that we did come across recently is we were restructuring our organization chart and we did find that in order to update someone's job title, for example, we had to go into two different places, not just the employees page. We had to go into a different function as well and it took up a lot of time.
there are a lot of competitors on the market such as BambooHR and Insperity. Paychex need to make significant improvement on their offline customer service in order to compete with the other guys. Everything is online now and timely response to customer's questions is vital. Customers won't enjoy being put on hold for 45 mins every time they have a question regarding their HSA problems
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
QuickBooks has a few things that still need worked out. As they have grown the software has become more functional and robust. This growth has allowed QuickBooks to remain our main software because it has grown and advanced with us. I look forward to seeing more changes and upgrades as the years go on
Employee usability is very good and user-friendly. For the most part, the employer usability is good, but for complicated rules and policies, it requires technical assistance, which in our case, was clunky and slow in implementation. Once is place, everything works as it should
Because it's very easy to use. It's web-based, and you can use it on your cell phone; you can do everything that you do on your laptop on your cell phone, which is unheard of. I haven't heard of other companies being able to do that.
I find it incredibly easy to use. I own a bookkeeping company, and all of my clients use QBO. I like the reports that are available and the ability to customize reports. I gave it a 9 instead of a 10 because some of my employees (who are not tech-savvy) find the changing platform difficult to use.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
In the 5 years I have been using it, I cannot recall there ever having been an outage or not being able to access the system. Sure, there are issues with internet speeds sometimes that are unrelated to Intuit but it is a very reliable system.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Since we do not integrate the software with other systems, I do not have any issues with speed related to that. Pages tend to load pretty quickly, but there are times when reports or other pages take a little longer to load than usual. It is not an overly frustrating amount of time, though, and it happens infrequently.
Chat has been helpful but the person I chat with isn't always able to help me with my questions. Phone support is ok, depending on your payroll specialist. We have a great one currently, but the few before that were never available and did not return calls.
In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met
Tadd and Ellie have been great! They have show us many aspects that implementation did not. They are very personable and action oriented as well. Anytime we need them they offer to swing in.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
10 – We were very satisfied with the implementation process. It was straightforward, required minimal change management, and did not disrupt our operations. The platform was easy to set up, and our team was able to adopt it quickly without extensive training. Overall, the implementation was efficient and aligned well with our expectations.
Paychex is much more user friendly than ADP Run or ADP Total Source. However, I do like that ADP has an option to upload documents related to payroll such as notices from the state (DOR, UI, etc) and creates a case where notes from their rep are added and a case # is provided. This helps create a good way to track a notice and be sure it is resolved. I have sent requests to close different states when a company no longer has an employee there or have been told an item has been filed/completed, only to receive a notice later from Paychex notification or the the state claiming the issue is unresolved. When you have as many clients as we do, this can feel messy.
I haven't used a whole lot, but I would say the only other one would be Blackbaud. Where I came from before, we used Blackbaud as our payroll provider, and Paycom is so much more user-friendly. Once we moved to Paycom, and then where I'm at now, we used ADP and also switched. Both companies have been very pleased. Stacking up against those, I would say Paycom meets our needs as an employer for payroll and our benefits platform as well. Even switching our benefits over to Paycom was a big decision for us, and there were some bumps in the road, as there are with any change, but it's always met all of our needs, and we're very happy with it.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
This software has provided visibility to shift managers and department leads that they never had before in managing their subordinates. They now have an easy-to-use go-to source for seeing who has PTO, how much they have available, and what the work calendar looks like, allowing them to make better-informed decisions.
With this software to manage open enrollment, we can now get through that process with a tool we use regularly, rather than jumping into enrollment management software only once a year and having to relearn it each year.
Literally thousands of steps are saved each week by not needing to traverse the entire shop floor or track people down to clear up questions with time cards. With everything digital, so much can be observed and addressed in real-time through the app.
I would say the impact has been positive. Everything I've needed to do for my job has been available within the system, and if there was ever something I couldn't figure out, I could reach out to customer service, and they would help me. Personally, I haven't had any issues with it.
