Pega Customer Service vs. Verint Community
Pega Customer Service vs. Verint Community
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A | |
Verint Community | N/A | Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015. | N/A |
Pega Customer Service | Verint Community | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pega Customer Service | Verint Community | |
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Top Pros |
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Top Cons |
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Pega Customer Service | Verint Community | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Discord Score 8.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Service | Verint Community | |
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Likelihood to Recommend | 7.7 (2 ratings) | 8.5 (29 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (2 ratings) |
Usability | - (0 ratings) | 9.0 (6 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (6 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 7.0 (1 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
Pega Customer Service | Verint Community | |
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Likelihood to Recommend | Pegasystems | Verint |
Pros | Pegasystems | Verint |
Cons | Pegasystems | Verint |
Likelihood to Renew | Pegasystems No answers on this topic | Verint |
Usability | Pegasystems No answers on this topic | Verint |
Support Rating | Pegasystems No answers on this topic | Verint |
Implementation Rating | Pegasystems No answers on this topic | Verint |
Alternatives Considered | Pegasystems | Verint |
Scalability | Pegasystems No answers on this topic | Verint |
Return on Investment | Pegasystems | Verint |
ScreenShots | Pega Customer Service Screenshots | Verint Community Screenshots |