Pipedrive vs. SAP Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pipedrive
Score 8.4 out of 10
N/A
Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
$24
per month per seat
SAP Commerce Cloud
Score 8.2 out of 10
N/A
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
Pricing
PipedriveSAP Commerce Cloud
Editions & Modules
Essential
$24
per month per seat
Advanced
$49
per month per seat
Professional
$69
per month per seat
Power
$79
per month per seat
Enterprise
$129
per month per seat
No answers on this topic
Offerings
Pricing Offerings
PipedriveSAP Commerce Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.
More Pricing Information
Community Pulse
PipedriveSAP Commerce Cloud
Features
PipedriveSAP Commerce Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipedrive
7.9
68 Ratings
1% above category average
SAP Commerce Cloud
-
Ratings
Customer data management / contact management8.724 Ratings00 Ratings
Workflow management7.721 Ratings00 Ratings
Territory management6.514 Ratings00 Ratings
Opportunity management8.365 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.764 Ratings00 Ratings
Contract management8.217 Ratings00 Ratings
Quote & order management7.214 Ratings00 Ratings
Interaction tracking8.521 Ratings00 Ratings
Channel / partner relationship management7.116 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipedrive
2.9
7 Ratings
90% below category average
SAP Commerce Cloud
-
Ratings
Case management4.76 Ratings00 Ratings
Call center management1.15 Ratings00 Ratings
Help desk management3.16 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipedrive
7.5
49 Ratings
4% below category average
SAP Commerce Cloud
-
Ratings
Lead management7.449 Ratings00 Ratings
Email marketing7.513 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipedrive
6.7
67 Ratings
14% below category average
SAP Commerce Cloud
-
Ratings
Task management7.964 Ratings00 Ratings
Billing and invoicing management4.15 Ratings00 Ratings
Reporting8.163 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipedrive
7.7
68 Ratings
0% above category average
SAP Commerce Cloud
-
Ratings
Forecasting7.619 Ratings00 Ratings
Pipeline visualization8.268 Ratings00 Ratings
Customizable reports7.516 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipedrive
6.3
64 Ratings
20% below category average
SAP Commerce Cloud
-
Ratings
Custom fields8.464 Ratings00 Ratings
Custom objects8.454 Ratings00 Ratings
Scripting environment1.04 Ratings00 Ratings
API for custom integration7.646 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Pipedrive
6.7
62 Ratings
23% below category average
SAP Commerce Cloud
-
Ratings
Single sign-on capability6.112 Ratings00 Ratings
Role-based user permissions7.260 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipedrive
1.1
5 Ratings
149% below category average
SAP Commerce Cloud
-
Ratings
Social data1.15 Ratings00 Ratings
Social engagement1.15 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipedrive
3.6
7 Ratings
70% below category average
SAP Commerce Cloud
-
Ratings
Marketing automation3.67 Ratings00 Ratings
Compensation management3.54 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pipedrive
8.2
61 Ratings
8% above category average
SAP Commerce Cloud
-
Ratings
Mobile access8.261 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Pipedrive
-
Ratings
SAP Commerce Cloud
8.0
99 Ratings
3% above category average
Product catalog & listings00 Ratings8.695 Ratings
Product management00 Ratings8.495 Ratings
Bulk product upload00 Ratings8.191 Ratings
Branding00 Ratings8.088 Ratings
Mobile storefront00 Ratings7.489 Ratings
Product variations00 Ratings8.288 Ratings
Website integration00 Ratings8.593 Ratings
Visual customization00 Ratings7.990 Ratings
CMS00 Ratings7.090 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Pipedrive
-
Ratings
SAP Commerce Cloud
8.3
91 Ratings
9% above category average
Abandoned cart recovery00 Ratings8.014 Ratings
Checkout user experience00 Ratings8.590 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Pipedrive
-
Ratings
SAP Commerce Cloud
7.8
79 Ratings
6% below category average
eCommerce security00 Ratings7.879 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Pipedrive
-
Ratings
SAP Commerce Cloud
8.1
90 Ratings
5% above category average
Promotions & discounts00 Ratings8.385 Ratings
Personalized recommendations00 Ratings8.182 Ratings
SEO00 Ratings7.779 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Pipedrive
-
Ratings
SAP Commerce Cloud
8.3
90 Ratings
4% above category average
Multi-site management00 Ratings8.285 Ratings
Order processing00 Ratings8.587 Ratings
Inventory management00 Ratings8.580 Ratings
Shipping00 Ratings8.180 Ratings
Custom functionality00 Ratings8.085 Ratings
Best Alternatives
PipedriveSAP Commerce Cloud
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PipedriveSAP Commerce Cloud
Likelihood to Recommend
7.9
(72 ratings)
8.1
(91 ratings)
Likelihood to Renew
8.0
(3 ratings)
8.1
(4 ratings)
Usability
9.0
(25 ratings)
7.8
(25 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.5
(15 ratings)
7.0
(4 ratings)
Implementation Rating
8.2
(1 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
9.6
(48 ratings)
Product Scalability
-
(0 ratings)
9.6
(48 ratings)
User Testimonials
PipedriveSAP Commerce Cloud
Likelihood to Recommend
Pipedrive Inc.
Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
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SAP
SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
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Pros
Pipedrive Inc.
  • Great visual visibility of the funnel plus easy to drag the deals across the stages
  • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
  • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
Read full review
SAP
  • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
  • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
Read full review
Cons
Pipedrive Inc.
  • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
  • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
  • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
Read full review
SAP
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
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Likelihood to Renew
Pipedrive Inc.
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
Read full review
SAP
SAP Commerce and Spartacus together becomes one of the omnichannel powerhouse of commerce application. It also comes with edge advantage with out of the box integrations with many SAP applications and also non-SAP applciations which gives it edge advantage over other tools. The main reason being the integration becomes easier as SAP shares the common data schema and model across all its product line and new feature releases are compatible with all the SAP product line.
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Usability
Pipedrive Inc.
Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
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SAP
More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
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Support Rating
Pipedrive Inc.
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
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SAP
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
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Implementation Rating
Pipedrive Inc.
Experiment is the only way to start
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SAP
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
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Alternatives Considered
Pipedrive Inc.
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Read full review
SAP
SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
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Scalability
Pipedrive Inc.
No answers on this topic
SAP
The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
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Return on Investment
Pipedrive Inc.
  • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
  • We were able to integrate our calling system easily and get things going on the lead calling aspect.
  • Great multipipeline option where we were able to manage both organisations under one roof.
Read full review
SAP
  • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
  • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
  • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
  • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
  • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
  • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
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ScreenShots

Pipedrive Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts