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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Vtiger

    Score9 out of 10
    N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    PipedriveVtiger
    Editions & Modules
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    PipedriveVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Community Pulse
    PipedriveVtiger
    Considered Both Products
    Pipedrive Inc.
    Chose Pipedrive
    Cheaper than Salesforce and SugarCRM. Vtiger offers more for less cost.
    Incentivized
    Vtiger
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    21 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    17 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    16 Answers
    No answers on this topic
    Features
    PipedriveVtiger
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipedrive and Vtiger
    Feature
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    Vtiger
    9.3
    9 Ratings
    17% above category average
    Customer data management / contact management8.724 Ratings10.09 Ratings
    Workflow management7.821 Ratings9.09 Ratings
    Territory management6.514 Ratings00 Ratings
    Opportunity management8.365 Ratings9.09 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.864 Ratings9.09 Ratings
    Contract management8.317 Ratings9.07 Ratings
    Quote & order management7.314 Ratings9.07 Ratings
    Interaction tracking8.521 Ratings10.07 Ratings
    Channel / partner relationship management7.116 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipedrive and Vtiger
    Feature
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    Vtiger
    8.5
    7 Ratings
    10% above category average
    Case management4.76 Ratings8.07 Ratings
    Call center management1.15 Ratings00 Ratings
    Help desk management3.16 Ratings9.07 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipedrive and Vtiger
    Feature
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    Vtiger
    6.5
    7 Ratings
    17% below category average
    Lead management7.549 Ratings7.07 Ratings
    Email marketing7.613 Ratings6.07 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipedrive and Vtiger
    Feature
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    Vtiger
    8.7
    9 Ratings
    12% above category average
    Task management7.964 Ratings8.07 Ratings
    Billing and invoicing management4.15 Ratings9.08 Ratings
    Reporting8.263 Ratings9.08 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipedrive and Vtiger
    Feature
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    Vtiger
    8.7
    8 Ratings
    13% above category average
    Forecasting7.719 Ratings7.07 Ratings
    Pipeline visualization8.268 Ratings10.07 Ratings
    Customizable reports7.516 Ratings9.08 Ratings
    Customization
    Comparison of Customization features of Pipedrive and Vtiger
    Feature
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    Vtiger
    8.7
    9 Ratings
    13% above category average
    Custom fields8.664 Ratings10.09 Ratings
    Custom objects8.554 Ratings7.08 Ratings
    Scripting environment1.04 Ratings00 Ratings
    API for custom integration7.646 Ratings9.07 Ratings
    Security
    Comparison of Security features of Pipedrive and Vtiger
    Feature
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    Vtiger
    8.0
    9 Ratings
    5% below category average
    Single sign-on capability6.112 Ratings00 Ratings
    Role-based user permissions7.360 Ratings8.09 Ratings
    Social CRM
    Comparison of Social CRM features of Pipedrive and Vtiger
    Feature
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    Vtiger
    8.0
    6 Ratings
    6% above category average
    Social data1.15 Ratings00 Ratings
    Social engagement1.15 Ratings8.06 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipedrive and Vtiger
    Feature
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    Vtiger
    -
    Ratings
    Marketing automation3.67 Ratings00 Ratings
    Compensation management3.54 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipedrive and Vtiger
    Feature
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    Vtiger
    10.0
    6 Ratings
    27% above category average
    Mobile access8.261 Ratings10.06 Ratings
    Best Alternatives
    PipedriveVtiger
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PipedriveVtiger
    Likelihood to Recommend
    8.0
    (72 ratings)
    9.0
    (9 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (25 ratings)
    9.0
    (2 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.5
    (15 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    PipedriveVtiger
    Likelihood to Recommend
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Vtiger
    vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
    Incentivized
    Read full review
    Pros
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Vtiger
    • User-friendly interface.
    • Reliable tracking system and alerts to maintain overall control of the proceses.
    • Meets all the needs of the average company.
    Incentivized
    Read full review
    Cons
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Vtiger
    • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
    • It's still very simple. There is room for improvement with the setup of the admin panel.
    • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
    • The search function could be improved.
    Incentivized
    Read full review
    Likelihood to Renew
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Vtiger
    No answers on this topic
    Usability
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Vtiger
    In the Last versions they have done a strong effort in creating a powerful data screen. Inside the screen you have access to signing, communications with multiple tools integration and connections with all modules related. With a single view you have all control over your data relations. It is similar to a control managing.
    Incentivized
    Read full review
    Support Rating
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Vtiger
    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
    Incentivized
    Read full review
    Implementation Rating
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Vtiger
    No answers on this topic
    Alternatives Considered
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Vtiger
    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Incentivized
    Read full review
    Return on Investment
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    Vtiger
    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Incentivized
    Read full review
    ScreenShots

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Vtiger Screenshots

    Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger