Quickbase vs. Salesforce Agentforce 360 for Nonprofits

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Quickbase
Score 8.6 out of 10
N/A
Quickbase helps users tackle any project, no matter how complex. Quickbase helps customers see, connect and control complex projects. Whether it’s raising a skyscraper or coordinating vaccine rollouts, the no-code software platform allows business users to custom fit solutions to the way they work – using information from across the systems they already have.
$700
per month
Agentforce 360 for Nonprofits
Score 8.9 out of 10
N/A
Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.
$36
per month per user
Pricing
QuickbaseSalesforce Agentforce 360 for Nonprofits
Editions & Modules
Enterprise
Full Customizable
per month/billed annually
Business
Starting at $2,200
per month
Team
Started at $700
per month
Sales Cloud - EE
$36
per month per user
Sales + Service Cloud - EE
$48
per month (billed annually) per user
Nonprofit Cloud - EE
$60
per month (billed annually) per user
Nonprofit Cloud - UE
Contact
Offerings
Pricing Offerings
QuickbaseAgentforce 360 for Nonprofits
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsQuickbase offers three key plans, with feature distinction, simple and consistent entitlements, and a flexible licensing model, giving users the option of either user based or usage based licensing across all 3 plans.
More Pricing Information
Community Pulse
QuickbaseSalesforce Agentforce 360 for Nonprofits
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User Ratings
QuickbaseSalesforce Agentforce 360 for Nonprofits
Likelihood to Recommend
8.3
(521 ratings)
8.4
(33 ratings)
Likelihood to Renew
9.9
(54 ratings)
10.0
(1 ratings)
Usability
8.4
(40 ratings)
7.7
(5 ratings)
Availability
9.0
(16 ratings)
-
(0 ratings)
Performance
9.0
(15 ratings)
-
(0 ratings)
Support Rating
7.4
(44 ratings)
8.2
(10 ratings)
In-Person Training
9.9
(4 ratings)
-
(0 ratings)
Online Training
10.0
(5 ratings)
-
(0 ratings)
Implementation Rating
9.8
(22 ratings)
-
(0 ratings)
Configurability
9.0
(10 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.4
(10 ratings)
-
(0 ratings)
Product Scalability
9.0
(15 ratings)
-
(0 ratings)
Professional Services
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(10 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(10 ratings)
-
(0 ratings)
User Testimonials
QuickbaseSalesforce Agentforce 360 for Nonprofits
Likelihood to Recommend
Quickbase
I no longer think that Quickbase is the way of the future. They do not fix major bugs in a timely manner, and are releasing basic functionality behind a paywall. I believe that Enterprise Level Tier should be given certain things, like SLAs on Support and up-time. However, as a low-code no-code platform the majority of the accounts, "builders", and users are not going to be able to justify the cost of an Enterprise Tier Plan, and won't be able to use the features that Quickbase continues to advertise.
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Salesforce
I’d say it’s very well suited for organizations looking to move toward AI integrations and make more data-driven decisions. As I mentioned, I’ve also used the competing product from Blackbaud, which is a very closed system — you can’t really pull out the data. Salesforce, on the other hand, has a big advantage with its APIs, allowing you to extract data, store it in Data Cloud, and do much more with it.
However, if your requirements aren’t clearly defined or if there’s heavy customization involved, the implementation can get messy. So I wouldn’t recommend using Salesforce Nonprofit Cloud in cases where the requirements and structure aren’t clearly laid out.
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Pros
Quickbase
  • Rapidly bring new ideas to life
  • Great authentication and authorization system out of the box
  • Connects with many major third-party services (via Pipelines)
  • Reporting and Dashboards are awesome
  • Excellent emails notification system to keep us in the loop when data changes
  • Intuitive UI for building forms and reports
  • Nice playground to test new ideas
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Salesforce
  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
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Cons
Quickbase
  • I'd like to see a link on email notices that take you directly into said notice. On an app that only has 1 or 2 email notices firing, there's no issue. However, we have some tools that are so complex that they have about 20 email notices firing at any given time based on the action users take. In this case, if we have to go in to modify a notice, we have to guess or scroll down the long list of notices to see which one we need to customize. It would be great if Quickbase had the URL of said notice somewhere at the footer of that notice so when Administrators click on it, it takes them into the exact notice they need to update.
  • When filling out or reviewing a lengthy form, I'd like to see the Save & close button, as well as a Save & next option at the bottom of the form rather than having to scroll back up to the top of those forms just to click on those choices.
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Salesforce
  • Organizations that are new to Salesforce need to be prepared for report building and other configurations. Customization is a great feature, but it can be overwhelming if not impossible for a brand new user.
  • Salesforce Trailhead is robust but can be confusing and overwhelming.
  • I'm currently comfortable with only using Salesforce CMS or any iteration on a desktop.
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Likelihood to Renew
Quickbase
For our use-case of QuickBase, there really aren't any other products out there that can offer us the same out-of-the-box solutions they provide to us. We're also so integrated with it in our daily processes that to move away from it abruptly would cause mass chaos, so it's going to be renewed for at least the next several years.
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Salesforce
There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
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Usability
Quickbase
Quick Base has done everything we have asked it to do and then some. Our original goal was to have one system for CRM that encompassed both the sales process and the customer management. We have gone w-a-y beyond that with analytics, project management, system bug logging, and historical effort reporting.
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Salesforce
Salesforce CMS is very intuitive and easy to use. I have not found where it glitches or crashes out. You can tell where data is "supposed to live" and it you aren't sure, there is an easy search function. Support is made readily available.
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Reliability and Availability
Quickbase
Once we did get Quick Base configured and customized it was reliably available when we needed it. We may have had one or two occasions when the product was inaccessible but those were few. The greatest challenge with its availability was its difficulty with integrating with our systems.
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Salesforce
No answers on this topic
Performance
Quickbase
Some of our tables that hold over a million records are starting to perform poorly, with some summaries taking over 20 seconds to load. This may be an indication that it is best to archive old data when reaching large volumes like this.
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Salesforce
No answers on this topic
Support Rating
Quickbase
If you utilize the community, the support is amazing. Unfortunately, I find their actual support system a bit underwhelming. They don't seem to have a great process for interacting directly with an issue and often sweep significant issues under the rug by categorizing them as "Enhancement" ideas or legacy items.
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Salesforce
I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
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In-Person Training
Quickbase
It is very easy to get training from their University portal and still if we don't know their, then we can ask their support too.
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Salesforce
No answers on this topic
Online Training
Quickbase
Quick Base already is having a separate portal of providing training to customers and it is very easy to use and updates as per the new features added in to the application
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Salesforce
No answers on this topic
Implementation Rating
Quickbase
I was not directly involved with the initial account implementation, only a bystander. For the app I directly implemented for my department only, I wish I had know to create an app diagram first. I don't remember if that was suggested. I think that would be a great help tip tool when a new app is created, to have a page with a check list of what is needed or how to get started. If you are a regular app builder, then you can bypass it or have the ability to turn it off in the app settings.
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Salesforce
No answers on this topic
Alternatives Considered
Quickbase
Well, there's a plethora of low-code tools out on the marketplace and, you know, there's a reason that we've decided to partner with QuickBase because it has all the right balance of the ability to integrate with the ability for a citizen developer to create apps successfully. So if you look at something like Zo Ho's low-code offering, for example, yes, there are some similarities there, but they're really dependent on all of their other licensed products to get you where you want to be, where with QuickBase you have the ability to truly create something custom.
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Salesforce
As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
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Scalability
Quickbase
It has evolved really well with our company, but there is a hard limit to the table size that has begun to affect us and not let us grow. The table size limit is set at 500 MB and we have had to jump through quite a few hoops to be able to get by.
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Salesforce
No answers on this topic
Professional Services
Quickbase
For clients we use Qucik base to develop application
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Salesforce
No answers on this topic
Return on Investment
Quickbase
  • ROI is HUGE. Our company saved over 3.5 million in one year alone based on developments that year in Quickbase that saved time for many teams
  • Less user error - implementing automations and standardized workflows has led to less user error as was previously seen by maintaining spreadsheets or Smartsheets
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Salesforce
  • New email platform (integrated with Salesforce and based on Salesforce segmentation) increased open rate by 7%
  • Using Salesforce Flows to design a custom batch process for approving small grants reduced days of work to one or two clicks.
  • We replaced a paper system (walking around with a clipboard) to a virtual system (you can do it from anywhere!) for approving payments.
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ScreenShots

Agentforce 360 for Nonprofits Screenshots

Screenshot of Case ManagementScreenshot of Contact RecordScreenshot of Home DashboardScreenshot of Management ModuleScreenshot of Marketing Cloud for Nonprofits