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Quickbase - Let them help you do better
Updated January 18, 2024

Quickbase - Let them help you do better

Tammie King | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quickbase

We use Quickbase for many different reasons. It is easy to build applications for any issue you may face. We have created Ticketing Systems, Surveys, Workflow Tools, Reporting Services, and much more. The versatility of the product allows us to be creative with our solutions. But taking some of this work out of Ecxel spreadsheets, it has given us greater visibility into the data and we can't seem to stop finding use cases for it.
  • Community Outreach
  • Training
  • Product Improvements
  • Price
  • Help Desk
  • "Real Time" user interface (They are getting there)
  • Time Savings
  • Reduced Risk
We recently built an app to track a Windows 11 refresh project. The application is so versitile it can notify users, allow them to self-schedule, report on user groups and software installed on the previous machine, track the deployment stages from Imaging to app installment to returning the machine to the user and tracking inventory. We even set up a follow-up survey to grab anything we may have missed. This used to be handled through email and messaging and had a "Tag you're it" approach. Machines were going out to users that weren't 100% finished. Quickbase has allowed us to streamline the process in an efficient manner because once we designed the process, the workflow is there and it is repeatable. :)
Scope creep has always been around and it always will be. Quickbase is very modular and it is really easy to add and remove components without disrupting the entire workflow. Now that our team is remote, it offers a central location to communicate the progress of our projects.
Our projects have many moving parts, we use pipelines and formula buttons to trigger the different stages of our projects. Quickbase has made it easy to communicate with dozens of people in a "Need to know" fashion so that people aren't swamped with notifications they don't need.
It allowed us to build the app we wanted

Do you think Quickbase delivers good value for the price?

Not sure

Are you happy with Quickbase's feature set?

Yes

Did Quickbase live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quickbase go as expected?

Yes

Would you buy Quickbase again?

Yes

I really enjoy the flexibility that Quickbase has to offer. I love that the community is supportive and you can get a question answered day or night. The development team is forward facing and does not shy away from answering tough questions or taking feedback to heart. It seems as though their help desk is an afterthought and they prefer you go to the community for answers. Unfortunately, I have not found much luck asking for help through their online ticketing system. It would be nice if Quickbase owned their "Bugs" and publish them in release notes somewhere so that users don't waste time trying to fix something that is a known issue. It's a fine line and we all walk it, so publish a "Secret List" Otherwise, it is a solid product with very good uptime. It is evident that they are working every day to build a superior product and for the most part, it exceeds expectations.

Using Quickbase

400 - All aspects of the business. (Legal, Training, Finance, Support, Marketing, HR, IT, etc)
  • Work Tracking
  • Ticketing System
  • Project Management
  • Surveys
  • Easily keep track of Deployed Applications, Group Membership and Computer inventory in 1 place.
  • Software & Services database to identify contracts that will be renewing as well as contacts, licenses and technical information relating to that software
  • I'm sure we will continue to find ways to use the product and get value out of it.
We are dependent on the applications we create. Once we have systems in place and departments on board with using the Apps, it will be a tough product not to renew.

Evaluating Quickbase and Competitors

Not Sure
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
We would make sure that support for the product was in place past the "Honeymoon" period. It took almost 2 years before we had our first App up and running, now we can't build them fast enough.

Quickbase Implementation

Their onboarding process is amazing. They do a really good job of supporting you through your first couple of Apps and showing you how it works. Quickbase University is also well thought out.
  • Implemented in-house
Change management was minimal
  • Learning curve
  • We used it for complex workflows from the start and needed to account for the lack of knowledge.
  • Time

Quickbase Support

If you utilize the community, the support is amazing. Unfortunately, I find their actual support system a bit underwhelming. They don't seem to have a great process for interacting directly with an issue and often sweep significant issues under the rug by categorizing them as "Enhancement" ideas or legacy items.
ProsCons
Kept well informed
Poor followup
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
We ended up purchasing an entitlement for Premium Support last year in order to get resolutions the same day.
Yes
Their community is amazing. They are not afraid to get their product managers in front of clients to show off new features and hear feedback.

Using Quickbase

For non-technical people, Quickbase is a step up from individual Office Documents with no built-in workflow.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Unnecessarily complex
Cumbersome
Lots to learn
  • Once an app is built, the end user experience is usually good.
  • Built in reporting
  • Role Based Dashboards
  • Relationships
  • Pipelines
  • Workflow
Yes, but I don't use it