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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingEX

    Score8.8 out of 10
    N/ARingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

    $20

    per month

    Tableau Desktop

    Score8.6 out of 10
    N/ATableau Desktop is a data visualization product from Tableau. It connects to a variety of data sources for combining disparate data sources without coding. It provides tools for discovering patterns and insights, data calculations, forecasts, and statistical summaries and visual storytelling.

    $1,380

    per year (purchased via a Creator license)

    Pricing
    RingEXTableau Desktop
    Editions & Modules
    No answers on this topic
    Tableau Creator License
    $115
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    RingEXTableau Desktop
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is /user/month paid annually. Pricing increases when paid monthly. Core - $20/month (paid monthly) Advanced - $25/month (paid monthly) Ultra - $35/month (paid monthly) Customer Engagement Bundle - contact us for pricingAll pricing plans are billed annually. A Creator license includes Tableau Desktop, Tableau Prep Builder, and Tableau Pulse. Discounts sometimes available for volume.
    More Pricing Information
    Community Pulse
    RingEXTableau Desktop
    Considered Both Products
    RingCentral
    No answer on this topic
    Tableau
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    167 Answers
    93%
    Would buy again
    52 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    156 Answers
    91%
    Delivers good value for the price
    50 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    173 Answers
    98%
    Happy with the feature set
    55 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    137 Answers
    93%
    Lived up to sales and marketing promises
    38 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    149 Answers
    100%
    Implementation went as expected
    44 Answers
    Features
    RingEXTableau Desktop
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of RingEX and Tableau Desktop
    Feature
    RingEX
    9.5
    23 Ratings
    12% above category average
    Tableau Desktop
    -
    Ratings
    High quality audio9.525 Ratings00 Ratings
    High quality video9.423 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of RingEX and Tableau Desktop
    Feature
    RingEX
    9.9
    18 Ratings
    15% above category average
    Tableau Desktop
    -
    Ratings
    Desktop sharing9.921 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of RingEX and Tableau Desktop
    Feature
    RingEX
    9.7
    19 Ratings
    12% above category average
    Tableau Desktop
    -
    Ratings
    Calendar integration9.222 Ratings00 Ratings
    Meeting initiation9.922 Ratings00 Ratings
    Record meetings / events9.920 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of RingEX and Tableau Desktop
    Feature
    RingEX
    8.7
    14 Ratings
    5% above category average
    Tableau Desktop
    -
    Ratings
    Live chat8.717 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of RingEX and Tableau Desktop
    Feature
    RingEX
    8.9
    21 Ratings
    11% above category average
    Tableau Desktop
    -
    Ratings
    User authentication8.621 Ratings00 Ratings
    Participant roles & permissions9.223 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of RingEX and Tableau Desktop
    Feature
    RingEX
    8.5
    211 Ratings
    0% above category average
    Tableau Desktop
    -
    Ratings
    Hosted PBX9.1118 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.6161 Ratings00 Ratings
    Directory of employee names8.8196 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of RingEX and Tableau Desktop
    Feature
    RingEX
    9.0
    220 Ratings
    3% above category average
    Tableau Desktop
    -
    Ratings
    Answering rules8.9206 Ratings00 Ratings
    Call recording8.7190 Ratings00 Ratings
    Call park8.7171 Ratings00 Ratings
    Call screening8.7179 Ratings00 Ratings
    Message alerts8.9207 Ratings00 Ratings
    Business SMS/External Messaging9.226 Ratings00 Ratings
    Online Fax9.523 Ratings00 Ratings
    Voicemail Transcription9.326 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of RingEX and Tableau Desktop
    Feature
    RingEX
    9.3
    194 Ratings
    5% above category average
    Tableau Desktop
    -
    Ratings
    Mobile app for iOS9.2170 Ratings00 Ratings
    Mobile app for Android9.4151 Ratings00 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of RingEX and Tableau Desktop
    Feature
    RingEX
    9.0
    21 Ratings
    6% above category average
    Tableau Desktop
    -
    Ratings
    Centralized communications management9.521 Ratings00 Ratings
    Team messaging9.220 Ratings00 Ratings
    Team document sharing8.517 Ratings00 Ratings
    Call and meeting analytics9.023 Ratings00 Ratings
    BI Standard Reporting
    Comparison of BI Standard Reporting features of RingEX and Tableau Desktop
    Feature
    RingEX
    -
    Ratings
    Tableau Desktop
    8.5
    175 Ratings
    4% above category average
    Pixel Perfect reports00 Ratings8.0145 Ratings
    Customizable dashboards00 Ratings9.2174 Ratings
    Report Formatting Templates00 Ratings8.1151 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of RingEX and Tableau Desktop
    Feature
    RingEX
    -
    Ratings
    Tableau Desktop
    8.5
    172 Ratings
    6% above category average
    Drill-down analysis00 Ratings8.6167 Ratings
    Formatting capabilities00 Ratings8.6170 Ratings
    Integration with R or other statistical packages00 Ratings8.1126 Ratings
    Report sharing and collaboration00 Ratings8.6165 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of RingEX and Tableau Desktop
    Feature
    RingEX
    -
    Ratings
    Tableau Desktop
    8.5
    166 Ratings
    3% above category average
    Publish to Web00 Ratings8.1155 Ratings
    Publish to PDF00 Ratings8.2154 Ratings
    Report Versioning00 Ratings8.6120 Ratings
    Report Delivery Scheduling00 Ratings8.6128 Ratings
    Delivery to Remote Servers00 Ratings8.978 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of RingEX and Tableau Desktop
    Feature
    RingEX
    -
    Ratings
    Tableau Desktop
    8.4
    164 Ratings
    5% above category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.7162 Ratings
    Location Analytics / Geographic Visualization00 Ratings8.6156 Ratings
    Predictive Analytics00 Ratings8.7131 Ratings
    Pattern Recognition and Data Mining00 Ratings7.87 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of RingEX and Tableau Desktop
    Feature
    RingEX
    -
    Ratings
    Tableau Desktop
    9.1
    149 Ratings
    7% above category average
    Multi-User Support (named login)00 Ratings9.1145 Ratings
    Role-Based Security Model00 Ratings9.1125 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.9136 Ratings
    Report-Level Access Control00 Ratings9.110 Ratings
    Single Sign-On (SSO)00 Ratings9.383 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of RingEX and Tableau Desktop
    Feature
    RingEX
    -
    Ratings
    Tableau Desktop
    7.9
    141 Ratings
    2% above category average
    Responsive Design for Web Access00 Ratings8.6130 Ratings
    Mobile Application00 Ratings7.5101 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.5122 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of RingEX and Tableau Desktop
    Feature
    RingEX
    -
    Ratings
    Tableau Desktop
    7.7
    67 Ratings
    1% below category average
    REST API00 Ratings8.459 Ratings
    Javascript API00 Ratings7.653 Ratings
    iFrames00 Ratings6.751 Ratings
    Java API00 Ratings8.048 Ratings
    Themeable User Interface (UI)00 Ratings7.154 Ratings
    Customizable Platform (Open Source)00 Ratings8.448 Ratings
    Best Alternatives
    RingEXTableau Desktop
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    Sisense
    Score6.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RingEXTableau Desktop
    Likelihood to Recommend
    9.0
    (228 ratings)
    9.1
    (204 ratings)
    Likelihood to Renew
    8.9
    (15 ratings)
    7.5
    (41 ratings)
    Usability
    8.7
    (11 ratings)
    8.4
    (73 ratings)
    Availability
    9.4
    (158 ratings)
    10.0
    (11 ratings)
    Performance
    8.0
    (2 ratings)
    8.0
    (10 ratings)
    Support Rating
    5.3
    (28 ratings)
    1.0
    (57 ratings)
    In-Person Training
    7.3
    (1 ratings)
    9.4
    (4 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (5 ratings)
    Implementation Rating
    8.1
    (6 ratings)
    8.0
    (34 ratings)
    Configurability
    7.0
    (1 ratings)
    7.0
    (3 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.4
    (115 ratings)
    Data Sources
    -
    (0 ratings)
    7.9
    (115 ratings)
    Ease of integration
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (2 ratings)
    9.0
    (4 ratings)
    Professional Services
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    RingEXTableau Desktop
    Likelihood to Recommend
    RingCentral
    Everything just works. The interface is easily the best we've used or tested. The applications available are so good that it was easy to move away from using a desk phone. The admin interface is also easily the best we've used or tested.The licensing model for Teams integration is our only currently minor issue. I'm hopeful that will improve as we would love to integrate.
    Incentivized
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    Tableau
    The best scenario is definitely to collect data from several sources and create dedicated dashboards for specific recipients. However, I miss the possibility of explaining these reports in more detail. Sometimes, we order a report, and after half a year, we don't remember the meaning of some data (I know it's our fault as an organization, but the tool could force better practices).
    Incentivized
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    Pros
    RingCentral
    • Quick provision of new numbers to match business requirements.
    • Per-user and per-queue routing options to allow calls to end where you want (e.g., forwarding, multi-user answering, etc).
    • Geographically wide deployments - we have numbers from all across the globe, and we can stand up numbers even where we have no geographical presence.
    • No-hardware deployments. There is no need for on-premises hardware if you don't need it.
    • Bulletproof platform, we so rarely have any significant issues or widespread outages.
    Read full review
    Tableau
    • An excellent tool for data visualization, it presents information in an appealing visual format—an exceptional platform for storing and analyzing data in any size organization.
    • Through interactive parameters, it enables real-time interaction with the user and is easy to learn and get support from the community.
    Incentivized
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    Cons
    RingCentral
    • It will be nice to have more text room monthly.
    • Providing clear instructions on how to access features, as most features are buried in the tabs.
    • The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.
    Incentivized
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    Tableau
    • Pricing should be more user-friendly and usage-driven
    • Making edits to the production reports is fairly tough and has a vast scope of additional capabilities
    • Tableau Desktop should be able to differentiate itself from the Tableau server else there is no major meaning of two different products being offered
    Read full review
    Likelihood to Renew
    RingCentral
    We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
    Incentivized
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    Tableau
    Our use of Tableau Desktop is still fairly low, and will continue over time. The only real concern is around cost of the licenses, and I have mentioned this to Tableau and fully expect the development of more sensible models for our industry. This will remove any impediment to expansion of our use.
    Incentivized
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    Usability
    RingCentral
    They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
    Read full review
    Tableau
    Tableau Desktop has proven to be a lifesaver in many situations. Once we've completed the initial setup, it's simple to use. It has all of the features we need to quickly and efficiently synthesize our data. Tableau Desktop has advanced capabilities to improve our company's data structure and enable self-service for our employees.
    Read full review
    Reliability and Availability
    RingCentral
    Because it works great. In case there's a Wi-Fi issue, communication does not stop because the mobile app can be use with regular cell phone data. During one year + 3 months I've have the service, there's been only one time when there were issues on RingEX's side; however, the time of resolution was on the same day.
    Incentivized
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    Tableau
    When used as a stand-alone tool, Tableau Desktop has unlimited uptime, which is always nice. When used in conjunction with Tableau Server, this tool has as much uptime as your server admins are willing to give it. All in all, I've never had an issue with Tableau's availability.
    Read full review
    Performance
    RingCentral
    Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
    Incentivized
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    Tableau
    Tableau Desktop's performance is solid. You can really dig into a large dataset in the form of a spreadsheet, and it exhibits similarly good performance when accessing a moderately sized Oracle database. I noticed that with Tableau Desktop 9.3, the performance using a spreadsheet started to slow around 75K rows by about 60 columns. This was easily remedied by creating an extract and pushing it to Tableau Server, where performance went to lightning fast
    Incentivized
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    Support Rating
    RingCentral
    Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
    Incentivized
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    Tableau
    Tableau support has been extremely responsive and willing to help with all of our requests. They have assisted with creating advanced analysis and many different types of custom icons, data formatting, formulas, and actions embedded into graphs. Tableau offers a weekly presentation of features and assists with internal company projects.
    Incentivized
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    In-Person Training
    RingCentral
    I really didn't know all the capabilities
    Incentivized
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    Tableau
    It is admittedly hard to train a group of people with disparate levels of ability coming in, but the software is so easy to use that this is not a huge problem; anyone who can follow simple instructions can catch up pretty quickly.
    Read full review
    Online Training
    RingCentral
    No answers on this topic
    Tableau
    I think the training was good overall, but it was maybe stating the obvious things that a tech savvy young engineer would be able to pick up themselves too. However, the example work books were good and Tableau web community has helped me with many problems
    Incentivized
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    Implementation Rating
    RingCentral
    If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
    Incentivized
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    Tableau
    Again, training is the key and the company provides a lot of example videos that will help users discover use cases that will greatly assist their creation of original visualizations. As with any new software tool, productivity will decline for a period. In the case of Tableau, the decline period is short and the later gains are well worth it.
    Incentivized
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    Alternatives Considered
    RingCentral
    We are using these products like (Skype, Voip, TextNow, and Second line), but comparatively these products the RingEX has a good performance, because while we were using the other platform, we didn't get proper communication, we couldn't reach out the candidate, we lags to much into spam number, we couldn't communicate properly and the textnow we couldn't sigin sometime. When we start to use RingEX, we get much better productivity and proper communication with our clients.
    Incentivized
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    Tableau
    I have used Power BI as well, the pricing is better, and also training costs or certifications are not that high. Since there is python integration in Power BI where I can use data cleaning and visualizing libraries and also some machine learning models. I can import my python scripts and create a visualization on processed data.
    Incentivized
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    Contract Terms and Pricing Model
    RingCentral
    not to sign up for it or give them any money for a product that does not work
    Read full review
    Tableau
    No answers on this topic
    Scalability
    RingCentral
    We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
    Incentivized
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    Tableau
    Tableau Desktop's scaleability is really limited to the scale of your back-end data systems. If you want to pull down an extract and work quickly in-memory, in my application it scaled to a few tens of millions of rows using the in-memory engine. But it's really only limited by your back-end data store if you have or are willing to invest in an optimized SQL store or purpose-built query engine like Veritca or Netezza or something similar.
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    Return on Investment
    RingCentral
    • Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
    • Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.
    Incentivized
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    Tableau
    • Tableau was acquired years ago, and has provided good value with the content created.
    • Ongoing maintenance costs for the platform, both to maintain desktop and server licensing has made the continuing value questionable when compared to other offerings in the marketplace.
    • Users have largely been satisfied with the content, but not with the overall performance. This is due to a combination of factors including the performance of the Tableau engines as well as development deficiencies.
    Incentivized
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    ScreenShots