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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sage CRM

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Sage CRM is an SMB-oriented CRM platform offered in both SaaS and on-premise editions. Unlike the Sage SalesLogix product, the SaaS version is a true multi-tenant offering. The platform offers excellent integration with Sage ERP and accounting products. It is also a good global solution and is available in many languages and is used by over 12,000 customers worldwide, with many customers in Europe.

    $33

    per month

    Salesforce Starter

    Score9 out of 10
    Small Businesses (1-50 employees)
    Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.

    $35

    per month per user

    Submittable

    Score8.9 out of 10
    N/ASubmittable offers tools to launch, measure, and grow social impact programs, locally and globally. From grants and scholarships to awards and CSR programs, Submittable partners with users to make a difference. The vendor states Submittable has supported over 95,000 social impact programs, receiving nearly 20 million applications, and that teams save an average of 12 hours per week and launch in an average of 14 days.

    $10,000

    per year

    Pricing
    Sage CRMSalesforce StarterSubmittable
    Editions & Modules
    Sage CRM (cloud)
    $45
    Per User per Month
    Sage CRM (on premise)
    $0
    Lifetime License per Seat
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Sage CRMSalesforce StarterSubmittable
    Free Trial
    YesYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesYesYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsTiered pricing is available for multiple users.——
    More Pricing Information
    Features
    Sage CRMSalesforce StarterSubmittable
    Sales Force Automation
    Comparison of Sales Force Automation features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    8.8
    17 Ratings
    12% above category average
    Salesforce Starter
    8.7
    7 Ratings
    10% above category average
    Submittable
    -
    Ratings
    Customer data management / contact management9.017 Ratings7.27 Ratings00 Ratings
    Workflow management8.616 Ratings00 Ratings00 Ratings
    Territory management8.517 Ratings7.57 Ratings00 Ratings
    Opportunity management8.917 Ratings9.07 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.016 Ratings9.46 Ratings00 Ratings
    Contract management8.614 Ratings00 Ratings00 Ratings
    Quote & order management9.016 Ratings9.65 Ratings00 Ratings
    Interaction tracking9.216 Ratings8.56 Ratings00 Ratings
    Channel / partner relationship management8.716 Ratings9.75 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    8.1
    16 Ratings
    5% above category average
    Salesforce Starter
    -
    Ratings
    Submittable
    -
    Ratings
    Case management8.016 Ratings00 Ratings00 Ratings
    Call center management8.215 Ratings00 Ratings00 Ratings
    Help desk management8.214 Ratings00 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    8.7
    16 Ratings
    12% above category average
    Salesforce Starter
    7.2
    6 Ratings
    7% below category average
    Submittable
    -
    Ratings
    Lead management8.816 Ratings7.26 Ratings00 Ratings
    Email marketing8.715 Ratings00 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    9.0
    17 Ratings
    16% above category average
    Salesforce Starter
    8.2
    5 Ratings
    6% above category average
    Submittable
    -
    Ratings
    Task management9.016 Ratings9.65 Ratings00 Ratings
    Billing and invoicing management9.015 Ratings6.35 Ratings00 Ratings
    Reporting9.113 Ratings8.65 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    Salesforce Starter
    9.0
    5 Ratings
    16% above category average
    Submittable
    -
    Ratings
    Forecasting8.716 Ratings9.05 Ratings00 Ratings
    Pipeline visualization8.416 Ratings8.85 Ratings00 Ratings
    Customizable reports8.717 Ratings9.25 Ratings00 Ratings
    Customization
    Comparison of Customization features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    Salesforce Starter
    6.7
    6 Ratings
    13% below category average
    Submittable
    -
    Ratings
    Custom fields8.517 Ratings6.96 Ratings00 Ratings
    Custom objects8.516 Ratings6.95 Ratings00 Ratings
    Scripting environment9.016 Ratings5.75 Ratings00 Ratings
    API for custom integration8.314 Ratings7.25 Ratings00 Ratings
    Security
    Comparison of Security features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    8.7
    17 Ratings
    4% above category average
    Salesforce Starter
    8.6
    6 Ratings
    2% above category average
    Submittable
    -
    Ratings
    Single sign-on capability8.717 Ratings8.66 Ratings00 Ratings
    Role-based user permissions8.813 Ratings8.66 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    9.4
    13 Ratings
    22% above category average
    Salesforce Starter
    8.6
    5 Ratings
    14% above category average
    Submittable
    -
    Ratings
    Social data9.513 Ratings00 Ratings00 Ratings
    Social engagement9.313 Ratings8.65 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    9.0
    14 Ratings
    18% above category average
    Salesforce Starter
    8.2
    5 Ratings
    8% above category average
    Submittable
    -
    Ratings
    Marketing automation9.114 Ratings8.25 Ratings00 Ratings
    Compensation management8.912 Ratings8.15 Ratings00 Ratings
    Platform
    Comparison of Platform features of Sage CRM and Salesforce Starter and Submittable
    Feature
    Sage CRM
    7.8
    16 Ratings
    2% above category average
    Salesforce Starter
    8.3
    6 Ratings
    9% above category average
    Submittable
    -
    Ratings
    Mobile access7.816 Ratings8.36 Ratings00 Ratings
    Best Alternatives
    Sage CRMSalesforce StarterSubmittable
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Blackbaud Grantmaking
    Score9 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Sage CRMSalesforce StarterSubmittable
    Likelihood to Recommend
    8.9
    (28 ratings)
    9.0
    (7 ratings)
    9.0
    (83 ratings)
    Likelihood to Renew
    5.1
    (11 ratings)
    4.0
    (1 ratings)
    10.0
    (6 ratings)
    Usability
    8.9
    (11 ratings)
    8.4
    (4 ratings)
    7.9
    (79 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    8.2
    (1 ratings)
    -
    (0 ratings)
    10.0
    (3 ratings)
    Support Rating
    7.9
    (8 ratings)
    -
    (0 ratings)
    10.0
    (5 ratings)
    In-Person Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    8.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    10.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    7.0
    (3 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    8.3
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    7.0
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    -
    (0 ratings)
    9.4
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (3 ratings)
    User Testimonials
    Sage CRMSalesforce StarterSubmittable
    Likelihood to Recommend
    Sage
    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Read full review
    Salesforce
    If you own a business that has complex selling processes or requires integrations with 3rd party tools/systems, you should look at Professional, Enterprise, or Unlimited editions. Salesforce operates very well across pretty much every industry, but not all sales, marketing, and operational processes are created equal. If your marketing process requires a long list of sendable contacts then I would recommend adding on Pardot or Hubspot. Always start small and scale up, to avoid boxing yourself in down the road.
    Incentivized
    Read full review
    Submittable
    Submittable is great for grant management, grantmaking, and scholarship awards. It's a very useful tool also when there are multiple reviewers and committees involved in the assessment of the application. The table feature is helpful, but to download the information in a usable report is a pain. Overall a very useful tool for funding.
    Incentivized
    Read full review
    Pros
    Sage
    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Incentivized
    Read full review
    Salesforce
    • Tracking phone calls is extremely easy when using the app on the iphone. After a phone call is complete it prompts the user to enter in call details.
    • SalesforceIQ also automatically logs emails for us. This has saved us time from entering in information manually.
    • SalesforceIQ was easy to set up and allowed us customization for fields that were relevant to our business.
    Incentivized
    Read full review
    Submittable
    • Form-logic: Allows application forms to adjust based on answers to crucial questions (if-then-else) so that all applications don't have to see extended questions that may not apply to them or their situation.
    • Messaging Platform: This platform allows interactions with applicants or internal review teams to be associated with the specific submission, allowing for an easier, complete view of an application being considered and as an audit trail.
    • Good Voting/Polling Management: It makes it easier to record the latest vote/feedback from assigned team members and allows customization of the vote/feedback review as a form. It also summarizes the votes for easy review in a submissions dashboard view.
    Incentivized
    Read full review
    Cons
    Sage
    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Incentivized
    Read full review
    Salesforce
    • Table views can be sorted by column. Filters can be applied, but only to one column. Multi-column filtering like Excel allows would be extremely useful and a big improvement.
    • The ability to quick copy data in a table view would also be helpful, like (ctrl ') in excel.
    Incentivized
    Read full review
    Submittable
    • We are some of the earliest users of employee volunteerism, so there have been some things to work out. However, because of that, we've gotten a lot of one-on-one support to help make minor tweaks to the system in a way that works for us.
    Incentivized
    Read full review
    Likelihood to Renew
    Sage
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Submittable
    We use this software annually to help with our grant processes. Without it, I'd be so lost! Our team relies on the data from our past years to sift applications and we try to prioritize those who have applied and been a finalist but perhaps didn't win in years prior
    Incentivized
    Read full review
    Usability
    Sage
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Incentivized
    Read full review
    Salesforce
    The system is very user-friendly on a desktop but lacks mobile friendliness. The Customer relationship manager disappears after the deal is signed. We struggled to get the system in a usable format, which was not cost-effective. The CRM system on desktop was great but way more complicated than it should be.
    Incentivized
    Read full review
    Submittable
    A submittable requires a great deal of thought to set up. It would be best if you really did an outline and flowcharting. Once you have a detailed plan and set up the system, you have to think of the process that you would manually do step-by-step to deal with the what-ifs; it’s beautiful. The ability to Clone events is invaluable. The onboarding can be complex, but the ease of use afterward is worth it.
    Incentivized
    Read full review
    Reliability and Availability
    Sage
    No answers on this topic
    Salesforce
    No answers on this topic
    Submittable
    We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available
    Incentivized
    Read full review
    Performance
    Sage
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review
    Salesforce
    No answers on this topic
    Submittable
    We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame
    Incentivized
    Read full review
    Support Rating
    Sage
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Submittable
    I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
    Incentivized
    Read full review
    In-Person Training
    Sage
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Submittable
    We have been using this for many years but my memory is that we had a
    human walk us through how to use basic features. We also used the
    resource library to learn about specific topics or issues as they came
    up.
    Incentivized
    Read full review
    Online Training
    Sage
    No answers on this topic
    Salesforce
    No answers on this topic
    Submittable
    10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.
    Incentivized
    Read full review
    Implementation Rating
    Sage
    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Submittable
    I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.
    Incentivized
    Read full review
    Alternatives Considered
    Sage
    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review
    Salesforce
    more expensive but as an industry leader and go, the learning curve pays for itself in ROI in lost time in onboarding
    Incentivized
    Read full review
    Submittable
    Submittable isn't in the same league as these other platforms. It's trying to get there but it's been a rocky road. Neither customer support nor the account people we've dealt with at Submittable seem particularly knowledgeable about how the product actually works for foundations and can't provide detailed recommendations for how to use the product more effectively. The decision to use Submittable was made before I came on board. We are moving to another platform next year, probably SmartSimple.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Sage
    No answers on this topic
    Salesforce
    No answers on this topic
    Submittable
    I wish we could choose our own number of applications we want for the year and have the price be changed because we are in-between buyable numbers and always have to add more applications at the end of the year
    Incentivized
    Read full review
    Scalability
    Sage
    No answers on this topic
    Salesforce
    No answers on this topic
    Submittable
    We have been easily able to grow. Not only are we able to process different applications, but Submittable makes it easy to add applications onto our plan. Additionally, their eligibility form before the application does a good job of screening applicants so we do not pay for extra applications.
    Incentivized
    Read full review
    Professional Services
    Sage
    No answers on this topic
    Salesforce
    No answers on this topic
    Submittable
    Very professional
    Incentivized
    Read full review
    Return on Investment
    Sage
    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Incentivized
    Read full review
    Salesforce
    • It made the job more efficient for staff so they can spend time doing other tasks rather than configuring and maintaining Salesforce Starter.
    Incentivized
    Read full review
    Submittable
    • Time is money! Submittable has eliminated many tasks I used to do manually, thus freeing my time for other work.
    • Decreased support calls and emails from applicants- Our applicants are able to successfully access and apply for our grants.
    • No internal IT support needed to use this platform. That team is able to focus on their larger business projects and needs.
    Incentivized
    Read full review
    ScreenShots

    Salesforce Starter Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot