What users are saying about
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Top Rated
2212 Ratings
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Top Rated
265 Ratings

Salesforce

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Score 8.2 out of 101

Workday HCM

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Score 8.3 out of 101

Likelihood to Recommend

Salesforce

Salesforce is amazing for many scenarios, pretty hard to find one that doesn't fit. It's great if you are an executive who needs to know everything about an account prior to a meeting, but doesn't want to have to look in a million different places. If you are a sales rep, and you need to know how many opportunities you've created or what's in your pipeline, your dashboard has it. Say you are a customer success manager, and you need to find out when or why a certain customer churned, theoretically it's all there in the opportunity. You should have their entire history, products suites, surveys and any supporting notes and documents.The only scenario I don't think SFDC excels in would be utilizing it as a ticketing system. There are just too many systems specifically geared to that industry that have it more built out and user-friendly.
John Hilburn profile photo

Workday HCM

Workday HCM requires constant and a lot of HRIS support and in the event that a company cannot afford to staff accordingly it may create a lot of frustration. The system allows for a lot of flexibility in customizing and automating processes; however, that also requires constant maintenance by an experienced technical team. Workday HCM is a great solution for companies that are looking to capitalize on employee and manager self-service, standardization of practices, compliance and automation.
Monika Ganeva profile photo

Feature Rating Comparison

Sales Force Automation

Salesforce
8.4
Workday HCM
Customer data management / contact management
Salesforce
8.8
Workday HCM
Workflow management
Salesforce
8.1
Workday HCM
Territory management
Salesforce
8.4
Workday HCM
Opportunity management
Salesforce
8.7
Workday HCM
Integration with email client (e.g., Outlook or Gmail)
Salesforce
8.1
Workday HCM
Contract management
Salesforce
7.8
Workday HCM
Quote & order management
Salesforce
8.1
Workday HCM
Interaction tracking
Salesforce
9.0
Workday HCM
Channel / partner relationship management
Salesforce
8.2
Workday HCM

Customer Service & Support

Salesforce
8.5
Workday HCM
Case management
Salesforce
9.0
Workday HCM
Call center management
Salesforce
8.4
Workday HCM
Help desk management
Salesforce
8.3
Workday HCM

Marketing Automation

Salesforce
7.8
Workday HCM
Lead management
Salesforce
8.3
Workday HCM
Email marketing
Salesforce
7.4
Workday HCM

CRM Project Management

Salesforce
7.8
Workday HCM
Task management
Salesforce
8.5
Workday HCM
Billing and invoicing management
Salesforce
6.7
Workday HCM
Reporting
Salesforce
8.4
Workday HCM

CRM Reporting & Analytics

Salesforce
8.4
Workday HCM
Forecasting
Salesforce
8.0
Workday HCM
Pipeline visualization
Salesforce
8.7
Workday HCM
Customizable reports
Salesforce
8.6
Workday HCM

Customization

Salesforce
8.1
Workday HCM
Custom fields
Salesforce
8.4
Workday HCM
Custom objects
Salesforce
8.4
Workday HCM
Scripting environment
Salesforce
7.8
Workday HCM
API for custom integration
Salesforce
8.0
Workday HCM

Security

Salesforce
8.7
Workday HCM
Single sign-on capability
Salesforce
8.6
Workday HCM
Role-based user permissions
Salesforce
8.7
Workday HCM

Social CRM

Salesforce
7.2
Workday HCM
Social data
Salesforce
7.3
Workday HCM
Social engagement
Salesforce
7.1
Workday HCM

Integrations with 3rd-party Software

Salesforce
8.1
Workday HCM
Marketing automation
Salesforce
8.5
Workday HCM
Compensation management
Salesforce
7.8
Workday HCM

Platform

Salesforce
7.5
Workday HCM
Mobile access
Salesforce
7.5
Workday HCM

Human Resource Management

Salesforce
Workday HCM
8.6
Employee demographic data
Salesforce
Workday HCM
8.7
Employment history
Salesforce
Workday HCM
8.3
Job profiles and administration
Salesforce
Workday HCM
8.1
Workflow for transfers, promotions, pay raises, etc.
Salesforce
Workday HCM
8.4
Organizational charting
Salesforce
Workday HCM
9.4
Organization and location management
Salesforce
Workday HCM
8.7
Compliance data (COBRA, OSHA, etc.)
Salesforce
Workday HCM
8.2

Payroll Management

Salesforce
Workday HCM
8.7
Pay calculation
Salesforce
Workday HCM
8.9
Support for external payroll vendors
Salesforce
Workday HCM
8.6
Benefit plan administration
Salesforce
Workday HCM
8.4
Direct deposit files
Salesforce
Workday HCM
9.2
Salary revision and increment management
Salesforce
Workday HCM
8.6
Reimbursement management
Salesforce
Workday HCM
8.5

Leave and Attendance Management

Salesforce
Workday HCM
8.9
Approval workflow
Salesforce
Workday HCM
8.9
Balance details
Salesforce
Workday HCM
8.5
Annual carry-forward and encashment
Salesforce
Workday HCM
9.2

Employee Self Service

Salesforce
Workday HCM
8.9
View and generate pay and benefit information
Salesforce
Workday HCM
9.2
Update personal information
Salesforce
Workday HCM
9.1
View company policy documentation
Salesforce
Workday HCM
8.6
Employee recognition
Salesforce
Workday HCM
8.8
View job history
Salesforce
Workday HCM
8.7

Asset Management

Salesforce
Workday HCM
7.7
Tracking of all physical assets
Salesforce
Workday HCM
7.7

HR Reporting

Salesforce
Workday HCM
8.3
Report builder
Salesforce
Workday HCM
8.5
Pre-built reports
Salesforce
Workday HCM
8.4
Ability to combine HR data with external data
Salesforce
Workday HCM
8.0

Onboarding

Salesforce
Workday HCM
8.6
New hire portal
Salesforce
Workday HCM
8.7
Manager tracking tools
Salesforce
Workday HCM
8.4

Performance and Goals

Salesforce
Workday HCM
8.2
Corporate goal setting
Salesforce
Workday HCM
8.2
Individual goal setting
Salesforce
Workday HCM
7.9
Line-of sight-visibility
Salesforce
Workday HCM
8.6
Performance tracking
Salesforce
Workday HCM
8.2

Performance Management

Salesforce
Workday HCM
8.3
Performance plans
Salesforce
Workday HCM
8.1
Performance improvement plans
Salesforce
Workday HCM
8.1
Review status tracking
Salesforce
Workday HCM
8.5
Review reminders
Salesforce
Workday HCM
8.2
Multiple review frequency
Salesforce
Workday HCM
8.6

Succession Planning

Salesforce
Workday HCM
7.6
Create succession plans/pools
Salesforce
Workday HCM
7.8
Candidate ranking
Salesforce
Workday HCM
7.1
Candidate search
Salesforce
Workday HCM
7.7
Candidate development
Salesforce
Workday HCM
7.6

Recruiting / ATS

Salesforce
Workday HCM
8.0
Job Requisition Management
Salesforce
Workday HCM
8.1
Company Website Posting
Salesforce
Workday HCM
7.9
Publish to Social Media
Salesforce
Workday HCM
8.1
Job Search Site Posting
Salesforce
Workday HCM
7.8
Duplicate Candidate Prevention
Salesforce
Workday HCM
8.0
Applicant Tracking
Salesforce
Workday HCM
7.9
Notifications and Alerts
Salesforce
Workday HCM
8.4

Pros

Salesforce

  • Salesforce gives a great out-of-the box foundation for Sales process that is easily adjustable to each company's workflow. Small businesses can use the basic Lead > Account > Opportunity objects and larger orgs can enable quotes, orders, multi-currency, partner management, case management, etc as needed
  • With the help of a good admin, you can build multiple types of table relations and workflows, email notifications, automated approvals and much more. I haven't come across a business request I haven't been able to build within the platform (especially with the help of free/low cost plugins)
  • They've greatly enhanced the mobile world making it very easy for remote users to stay up to date via their phone or tablet along with a nice mobile app for admins
  • Complex process logic can be built by people who cannot write code via new Flows and Process Builder. Prior to these modules, we had to hire a developer to create and maintain anything past field updates
Joy Wallis profile photo

Workday HCM

  • The reporting analytics are truly fantastic! I have been able to gather any information I can dream up from its reporting capabilities. I currently have several reports running for new hires, terminations, LOAs, retro pay changes, a report that pulls specific documents in upload categories (terrific!), all employee payroll info for auditing payroll data, and so on. The only thing to remember is to pull reports based on effective dates and approval dates, which are considered two different options in Workday. If not, transactions can be missed.
  • Working with my auditors is easier than ever! I just print off the new hire or termination business process flow. This documents each step of the process with a date, time stamp, as well as comments of the approver. I have had no push back on the information provided from Workday in an audit.
  • The back button! In most data systems, there is a home key, or search button that has to be hit after clicking within an employee's file. In Workday, the back button can be hit in any screen to take you to the previous screen. It is wonderful!
  • Workday allows the capability to drill down to the most minute detail. Simply by clicking on the item, with security permission permitting, it allows drilling down to each item within the system. This allows for truly learning the system, and learning the values of the selections being processed.
Sarah Truman profile photo

Cons

Salesforce

  • There is a lot of room for improvement around quoting products for orgs that sell anything more complex than one line items. A configuration option is desperately needed but will probably not be updated since there are so many 3rd party apps that can be plugged in. Many of them are more complex and too expensive for what is needed, so some native improvements to Salesforce would be appreciated
  • The UI is a bit outdated compared to a lot of newer platforms on the market but still not bad for a CRM. Hopefully the next UI update will include some of the navigation features seen in recent project management tools
Joy Wallis profile photo

Workday HCM

  • Recruiting can be much interactive and some the commited functionalites like integrations with hirevue not yet seen
  • Improvements required for ADP payroll integrations
  • More provisions required for localization ( esp for Asian countries)
  • Transparency in Pricing
  • No solution available for Learning management System
Raghavendran Parthasarathy profile photo

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Workday HCM

Workday HCM 9.7
Based on 15 answers
It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
No photo available

Usability

Salesforce

Salesforce 8.0
Based on 34 answers
Because there's no other comparable solution in the market which offers the same level of flexibility to customize. There's usually quite a trade off between easy and flexible, with Salesforce you get enough of both.
Irene Chivily Von Toussaint profile photo

Workday HCM

Workday HCM 7.2
Based on 10 answers
It is very intuitive to end-users and easy to navigate. There are multiple ways to navigate for anything you try and do. Information is very clear and presented in logical format. I like the way they group information, especially worker history data. Everyone seems to love the reporting
No photo available

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Workday HCM

Workday HCM 6.6
Based on 8 answers
Workday is okay - it looks nice on the outside, but they still have some bugs to deal with in the software so that it is more user-friendly and functioning for customers.
Melissa Cypher profile photo

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Workday HCM

Workday HCM 7.3
Based on 7 answers
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
Jeff Greening profile photo

Support

Salesforce

Salesforce 4.8
Based on 30 answers
I understand you can pay more to get support but as I stated, I feel strongly that if you are paying for SAAS technology like Salesforce you should be afforded the courtesy of the company explaining how to use it's features. I like to refer to the basic license as the "Figure It Out Yourself" license.
John Cupoli profile photo

Workday HCM

Workday HCM 8.0
Based on 8 answers
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
Linda Buckley profile photo

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Workday HCM

Workday HCM 9.6
Based on 6 answers
The instructors are knowledgeable, the ability to do hands-on exercise throughout are invaluable. The materials are useful reference after training is over. However, for basic functionality the system is pretty easy to pick up and there are plenty of free classes and tools so that only the system support and implementation team really need to take formal Workday training.
Linda Buckley profile photo

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Workday HCM

Workday HCM 7.0
Based on 7 answers
There are 11 different courses. They have on-demand training one hour sessions and host half day training sessions – e.g. report writing split across 2 half days, where you go into a classroom online instructor led. The online stuff is all provided by Workday.
No photo available

Implementation

Salesforce

Salesforce 9.4
Based on 16 answers
Its the end of June. We won't be complete until end of summer
Bonnie Hilory profile photo

Workday HCM

Workday HCM 8.0
Based on 11 answers
We had a very tight implementation scheduled. We had 6 months to do the implementation 3000 plus employees. In the us we implemented hcm with benefits and payroll. Outside the US basic hcm, no benefits or payroll.
Enrique Piovani profile photo

Alternatives Considered

Salesforce

Sage CRM - Sage was originally created from an Accounting perspective. Development takes longer and the customizability was limited. Integration to other communication systems was too burdensome to users.Act - Single sales tool - great if only one person is using, but any need to sync caused nothing but problems. Sharing of data was too difficult.
Benjamin Barniskis profile photo

Workday HCM

It's a solid baseline tool. It won't do everything you need, but is a good starting place to get you headed in the right direction.
Luke Ferrel profile photo

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Workday HCM

Workday HCM 7.3
Based on 1 answer
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system.Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
Jeff Greening profile photo

Return on Investment

Salesforce

  • Better overall understanding of the full client experience as a lead moves through the process. It is really nice to have our internal teams using the same system and we can track how long it takes to move through each phase
  • Collaboration among teams has greatly increased with Chatter. Our remote users have no lag time when sharing updates or files, and our handoff from sales to services is primarily done via the chatter feed
Joy Wallis profile photo

Workday HCM

  • Hard to quantify. It definitely saves us time in managing payroll and employee transfers.
Luke Ferrel profile photo

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Workday HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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