What users are saying about
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Top Rated
2897 Ratings
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Top Rated
425 Ratings

Salesforce

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Top Rated
2897 Ratings
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Score 8.4 out of 100

Workday HCM

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Top Rated
425 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Salesforce

Here are some scenarios where Salesforce.com is well suited in Finastra. As a Financial Services company we are dealing with large to medium IT, bank, and/or financial institutions or companies and a lot of sales and marketing efforts are in place and we do need Salesforce.com to actually maintain our leads, contacts, or prospects whether new or old, the customer. It is widely used in our marketing activities through Marketo synced in Salesforce.com. It also serves as a continuity tool between the marketing and sales teams to nurture our leads until we generate an ROI or have a close won/deal status. While for scenarios where it is less appropriate I think if it's for non-demand gen campaign or non-transactional activities it's ok not to be in Salesforce.com.
Angel Arciaga | TrustRadius Reviewer

Workday HCM

Workday Human Capital Management is well suited for day-to-day human resources tasks as well a future planning regarding goals, quarterly check-ins, and career growths. It is useful to have multiple features and available tasks in the overall dashboard. It is helpful that learning paths and courses are also integrated in the platform.
Jill Dickert | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.8
Workday HCM
Customer data management / contact management
Salesforce
8.4
Workday HCM
Workflow management
Salesforce
7.7
Workday HCM
Territory management
Salesforce
7.7
Workday HCM
Opportunity management
Salesforce
8.4
Workday HCM
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.3
Workday HCM
Contract management
Salesforce
7.7
Workday HCM
Quote & order management
Salesforce
7.5
Workday HCM
Interaction tracking
Salesforce
8.1
Workday HCM
Channel / partner relationship management
Salesforce
7.7
Workday HCM

Customer Service & Support

Salesforce
8.5
Workday HCM
Case management
Salesforce
9.0
Workday HCM
Call center management
Salesforce
8.4
Workday HCM
Help desk management
Salesforce
8.3
Workday HCM

Marketing Automation

Salesforce
7.9
Workday HCM
Lead management
Salesforce
8.2
Workday HCM
Email marketing
Salesforce
7.6
Workday HCM

CRM Project Management

Salesforce
7.4
Workday HCM
Task management
Salesforce
7.6
Workday HCM
Billing and invoicing management
Salesforce
6.7
Workday HCM
Reporting
Salesforce
8.0
Workday HCM

CRM Reporting & Analytics

Salesforce
8.2
Workday HCM
Forecasting
Salesforce
7.9
Workday HCM
Pipeline visualization
Salesforce
8.3
Workday HCM
Customizable reports
Salesforce
8.5
Workday HCM

Customization

Salesforce
8.1
Workday HCM
Custom fields
Salesforce
8.3
Workday HCM
Custom objects
Salesforce
8.3
Workday HCM
Scripting environment
Salesforce
7.7
Workday HCM
API for custom integration
Salesforce
8.0
Workday HCM

Security

Salesforce
8.4
Workday HCM
Single sign-on capability
Salesforce
8.3
Workday HCM
Role-based user permissions
Salesforce
8.6
Workday HCM

Social CRM

Salesforce
7.4
Workday HCM
Social data
Salesforce
7.4
Workday HCM
Social engagement
Salesforce
7.4
Workday HCM

Integrations with 3rd-party Software

Salesforce
7.5
Workday HCM
Marketing automation
Salesforce
7.6
Workday HCM
Compensation management
Salesforce
7.3
Workday HCM

Platform

Salesforce
7.7
Workday HCM
Mobile access
Salesforce
7.7
Workday HCM

Human Resource Management

Salesforce
Workday HCM
8.4
Employee demographic data
Salesforce
Workday HCM
8.2
Employment history
Salesforce
Workday HCM
8.5
Job profiles and administration
Salesforce
Workday HCM
8.4
Workflow for transfers, promotions, pay raises, etc.
Salesforce
Workday HCM
8.6
Organizational charting
Salesforce
Workday HCM
8.9
Organization and location management
Salesforce
Workday HCM
8.6
Compliance data (COBRA, OSHA, etc.)
Salesforce
Workday HCM
7.6

Payroll Management

Salesforce
Workday HCM
8.4
Pay calculation
Salesforce
Workday HCM
8.6
Support for external payroll vendors
Salesforce
Workday HCM
8.2
Off-cycle/On-Demand payment
Salesforce
Workday HCM
8.6
Benefit plan administration
Salesforce
Workday HCM
8.1
Direct deposit files
Salesforce
Workday HCM
8.0
Salary revision and increment management
Salesforce
Workday HCM
8.7
Reimbursement management
Salesforce
Workday HCM
8.6

Leave and Attendance Management

Salesforce
Workday HCM
8.7
Approval workflow
Salesforce
Workday HCM
9.0
Balance details
Salesforce
Workday HCM
8.5
Annual carry-forward and encashment
Salesforce
Workday HCM
8.7

Employee Self Service

Salesforce
Workday HCM
8.4
View and generate pay and benefit information
Salesforce
Workday HCM
8.9
Update personal information
Salesforce
Workday HCM
8.9
View company policy documentation
Salesforce
Workday HCM
8.1
Employee recognition
Salesforce
Workday HCM
7.8
View job history
Salesforce
Workday HCM
8.4

Asset Management

Salesforce
Workday HCM
8.0
Tracking of all physical assets
Salesforce
Workday HCM
8.0

HR Reporting

Salesforce
Workday HCM
7.8
Report builder
Salesforce
Workday HCM
8.1
Pre-built reports
Salesforce
Workday HCM
7.7
Ability to combine HR data with external data
Salesforce
Workday HCM
7.5

Onboarding

Salesforce
Workday HCM
8.6
New hire portal
Salesforce
Workday HCM
8.7
Manager tracking tools
Salesforce
Workday HCM
8.6

Performance and Goals

Salesforce
Workday HCM
8.0
Corporate goal setting
Salesforce
Workday HCM
8.1
Individual goal setting
Salesforce
Workday HCM
8.3
Line-of sight-visibility
Salesforce
Workday HCM
7.2
Performance tracking
Salesforce
Workday HCM
8.1

Performance Management

Salesforce
Workday HCM
8.5
Performance plans
Salesforce
Workday HCM
8.4
Performance improvement plans
Salesforce
Workday HCM
8.3
Review status tracking
Salesforce
Workday HCM
8.8
Review reminders
Salesforce
Workday HCM
8.5
Multiple review frequency
Salesforce
Workday HCM
8.4

Succession Planning

Salesforce
Workday HCM
8.2
Create succession plans/pools
Salesforce
Workday HCM
8.7
Candidate ranking
Salesforce
Workday HCM
8.0
Candidate search
Salesforce
Workday HCM
8.3
Candidate development
Salesforce
Workday HCM
7.9

Recruiting / ATS

Salesforce
Workday HCM
8.4
Job Requisition Management
Salesforce
Workday HCM
8.3
Company Website Posting
Salesforce
Workday HCM
8.6
Publish to Social Media
Salesforce
Workday HCM
9.1
Job Search Site Posting
Salesforce
Workday HCM
8.8
Duplicate Candidate Prevention
Salesforce
Workday HCM
7.2
Applicant Tracking
Salesforce
Workday HCM
8.3
Notifications and Alerts
Salesforce
Workday HCM
8.2

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Workday HCM

  • Groups employees in management hierarchies and creates Org Charts that are easy to navigate and allow for visualizing management chains regardless of employee locations
  • Intuitive and easy to use. The Workday search functionality works very much like Google; one can search for anything that they have access to in the database and drill down into the various details. All information is connected through hyperlinks and users can easily keep digging into the details for as far as their security access would take them.
  • Tasks such as to do, review or approve items are sent to the user's Workday Inbox, very much resembling email. Notifications about outstanding "to do" items are also sent to each the user's work email address on a daily basis.
Monika Ganeva | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Workday HCM

  • The web interface is awful
  • Terrible, terrible, UI. No modern features like auto-save. I can't count the times I have lost work.
  • Their UX team (if it even exists) must be aliens, because I can't see how humans would have come up with the UI conventions they have.
  • Who creates a website application where you can't open stuff in multiple browser windows and tabs easily?
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Workday HCM

Workday HCM 10.0
Based on 18 answers
It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
Anonymous | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.1
Based on 83 answers
They need some work on Salesforce’s user interface (UI) to make it more user-friendly and intuitive. It could provide better training and tools to help users take advantage of more advanced features. With a lot of data points, Salesforce’s interface is not seamless. Following a fresh set of edits being saved, no new pages appear in the browser.
Aononna Tazin | TrustRadius Reviewer

Workday HCM

Workday HCM 8.6
Based on 12 answers
Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
Amanda Easton | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Workday HCM

Workday HCM 10.0
Based on 18 answers
In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
Jeff Greening | TrustRadius Reviewer

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Workday HCM

Workday HCM 10.0
Based on 16 answers
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
Jeff Greening | TrustRadius Reviewer

Support Rating

Salesforce

Salesforce 7.7
Based on 110 answers
We do have an in-house team to help us with our Salesforce.com (SFDC) needs and though sometimes it [is] due to technical glitches, which may take a long time to address, we do workarounds to ensure that we are still able to send our deliverables (e.g. for our team, reporting wise).
Anonymous | TrustRadius Reviewer

Workday HCM

Workday HCM 8.1
Based on 44 answers
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
Linda Buckley | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Workday HCM

Workday HCM 9.6
Based on 6 answers
Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
• Training scenarios are not very real
Anonymous | TrustRadius Reviewer

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Workday HCM

Workday HCM 7.0
Based on 7 answers
I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training
Anonymous | TrustRadius Reviewer

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Workday HCM

Workday HCM 10.0
Based on 36 answers
It was implemented before my joining the company. At my last company, we used Workday professional services.

Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.

Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Workday HCM

Its core strengths met our functional, technical and implementation requirements, getting in early saved us money without putting it off and waiting until we HAD to select and implement. SAP doesn't stack up well and we wanted a US system. The cloud and its excellent functionality benefits for the Human Resources and Payroll departments was clear, and the users appreciate its generally good user interfaces and ease of movement within the system.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.0
Based on 2 answers
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Aononna Tazin | TrustRadius Reviewer

Workday HCM

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Workday HCM

Workday HCM 10.0
Based on 2 answers
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system.Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
Jeff Greening | TrustRadius Reviewer

Professional Services

Salesforce

Salesforce 9.0
Based on 2 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Workday HCM

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Workday HCM

  • Gave us almost 4 hours per HR rep back on new hire day 1. We have a start date every 4 weeks and the manual entry of paperwork that was able to be eliminated with Workday has allowed us to put more HR reps in the classroom to aid with more important day 1 tasks.
  • Simplified search - the backend information is now housed in a simple database that allows me to pull with employee first or last name, or user ID.
  • We paid more for this solution, but we've seen a 33% increase in employee interaction since doing so.
Zach Wasson | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Workday HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workday HCM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.8
Workday HCM
8.3

Likelihood to Renew

Salesforce
10.0
Workday HCM
10.0

Usability

Salesforce
8.1
Workday HCM
8.6

Reliability and Availability

Salesforce
9.8
Workday HCM
10.0

Performance

Salesforce
9.0
Workday HCM
10.0

Support Rating

Salesforce
7.7
Workday HCM
8.1

In-Person Training

Salesforce
7.9
Workday HCM
9.6

Online Training

Salesforce
9.1
Workday HCM
7.0

Implementation Rating

Salesforce
9.4
Workday HCM
10.0

Contract Terms and Pricing Model

Salesforce
9.0
Workday HCM

Scalability

Salesforce
10.0
Workday HCM
10.0

Professional Services

Salesforce
9.0
Workday HCM

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