What users are saying about
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Top Rated
2365 Ratings
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Top Rated
308 Ratings

Salesforce

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2365 Ratings
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Score 8.2 out of 101

Workday HCM

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Score 8.3 out of 101

Likelihood to Recommend

Salesforce

The Salesforce App is ideal for tracking status of opportunities, being able to access already entered contacts and their relevant information, keeping track of conversations and details for a refresher as well as mapping information. Due to the nature of sales and the many meetings to keep track of, I was entering "notes" from my meetings upon returning to my vehicle before heading to the next appointment, which was of extreme value. It allowed my to clear my thoughts before my next meeting.It is less appropriate for entering accounts, contacts and so forth. This is all easier executed with a regular computer in my experience.
Leslie Bradford profile photo

Workday HCM

Workday HCM requires constant and a lot of HRIS support and in the event that a company cannot afford to staff accordingly it may create a lot of frustration. The system allows for a lot of flexibility in customizing and automating processes; however, that also requires constant maintenance by an experienced technical team. Workday HCM is a great solution for companies that are looking to capitalize on employee and manager self-service, standardization of practices, compliance and automation.
Monika Ganeva profile photo

Feature Rating Comparison

Sales Force Automation

Salesforce
8.4
Workday HCM
Customer data management / contact management
Salesforce
8.9
Workday HCM
Workflow management
Salesforce
8.2
Workday HCM
Territory management
Salesforce
8.2
Workday HCM
Opportunity management
Salesforce
8.8
Workday HCM
Integration with email client (e.g., Outlook or Gmail)
Salesforce
8.3
Workday HCM
Contract management
Salesforce
8.2
Workday HCM
Quote & order management
Salesforce
7.9
Workday HCM
Interaction tracking
Salesforce
8.8
Workday HCM
Channel / partner relationship management
Salesforce
8.0
Workday HCM

Customer Service & Support

Salesforce
8.5
Workday HCM
Case management
Salesforce
9.0
Workday HCM
Call center management
Salesforce
8.4
Workday HCM
Help desk management
Salesforce
8.3
Workday HCM

Marketing Automation

Salesforce
8.0
Workday HCM
Lead management
Salesforce
8.1
Workday HCM
Email marketing
Salesforce
7.9
Workday HCM

CRM Project Management

Salesforce
7.9
Workday HCM
Task management
Salesforce
8.4
Workday HCM
Billing and invoicing management
Salesforce
6.7
Workday HCM
Reporting
Salesforce
8.6
Workday HCM

CRM Reporting & Analytics

Salesforce
8.7
Workday HCM
Forecasting
Salesforce
8.4
Workday HCM
Pipeline visualization
Salesforce
8.9
Workday HCM
Customizable reports
Salesforce
8.9
Workday HCM

Customization

Salesforce
8.5
Workday HCM
Custom fields
Salesforce
8.6
Workday HCM
Custom objects
Salesforce
8.7
Workday HCM
Scripting environment
Salesforce
8.3
Workday HCM
API for custom integration
Salesforce
8.5
Workday HCM

Security

Salesforce
8.8
Workday HCM
Single sign-on capability
Salesforce
8.7
Workday HCM
Role-based user permissions
Salesforce
9.0
Workday HCM

Social CRM

Salesforce
7.9
Workday HCM
Social data
Salesforce
8.0
Workday HCM
Social engagement
Salesforce
7.8
Workday HCM

Integrations with 3rd-party Software

Salesforce
8.4
Workday HCM
Marketing automation
Salesforce
8.7
Workday HCM
Compensation management
Salesforce
8.2
Workday HCM

Platform

Salesforce
7.6
Workday HCM
Mobile access
Salesforce
7.6
Workday HCM

Human Resource Management

Salesforce
Workday HCM
8.5
Employee demographic data
Salesforce
Workday HCM
8.9
Employment history
Salesforce
Workday HCM
8.5
Job profiles and administration
Salesforce
Workday HCM
8.4
Workflow for transfers, promotions, pay raises, etc.
Salesforce
Workday HCM
8.5
Organizational charting
Salesforce
Workday HCM
9.2
Organization and location management
Salesforce
Workday HCM
8.7
Compliance data (COBRA, OSHA, etc.)
Salesforce
Workday HCM
7.6

Payroll Management

Salesforce
Workday HCM
8.3
Pay calculation
Salesforce
Workday HCM
8.6
Support for external payroll vendors
Salesforce
Workday HCM
7.6
Benefit plan administration
Salesforce
Workday HCM
8.2
Direct deposit files
Salesforce
Workday HCM
8.8
Salary revision and increment management
Salesforce
Workday HCM
8.3
Reimbursement management
Salesforce
Workday HCM
8.6

Leave and Attendance Management

Salesforce
Workday HCM
8.7
Approval workflow
Salesforce
Workday HCM
9.1
Balance details
Salesforce
Workday HCM
8.4
Annual carry-forward and encashment
Salesforce
Workday HCM
8.7

Employee Self Service

Salesforce
Workday HCM
8.8
View and generate pay and benefit information
Salesforce
Workday HCM
9.3
Update personal information
Salesforce
Workday HCM
8.8
View company policy documentation
Salesforce
Workday HCM
8.8
Employee recognition
Salesforce
Workday HCM
8.4
View job history
Salesforce
Workday HCM
8.6

Asset Management

Salesforce
Workday HCM
8.0
Tracking of all physical assets
Salesforce
Workday HCM
8.0

HR Reporting

Salesforce
Workday HCM
7.7
Report builder
Salesforce
Workday HCM
8.0
Pre-built reports
Salesforce
Workday HCM
7.9
Ability to combine HR data with external data
Salesforce
Workday HCM
7.2

Onboarding

Salesforce
Workday HCM
9.0
New hire portal
Salesforce
Workday HCM
9.2
Manager tracking tools
Salesforce
Workday HCM
8.9

Performance and Goals

Salesforce
Workday HCM
8.2
Corporate goal setting
Salesforce
Workday HCM
8.3
Individual goal setting
Salesforce
Workday HCM
8.1
Line-of sight-visibility
Salesforce
Workday HCM
8.2
Performance tracking
Salesforce
Workday HCM
8.2

Performance Management

Salesforce
Workday HCM
8.4
Performance plans
Salesforce
Workday HCM
8.2
Performance improvement plans
Salesforce
Workday HCM
8.3
Review status tracking
Salesforce
Workday HCM
8.5
Review reminders
Salesforce
Workday HCM
8.3
Multiple review frequency
Salesforce
Workday HCM
8.8

Succession Planning

Salesforce
Workday HCM
8.5
Create succession plans/pools
Salesforce
Workday HCM
8.5
Candidate ranking
Salesforce
Workday HCM
8.2
Candidate search
Salesforce
Workday HCM
8.6
Candidate development
Salesforce
Workday HCM
8.5

Recruiting / ATS

Salesforce
Workday HCM
8.2
Job Requisition Management
Salesforce
Workday HCM
8.5
Company Website Posting
Salesforce
Workday HCM
8.2
Publish to Social Media
Salesforce
Workday HCM
8.5
Job Search Site Posting
Salesforce
Workday HCM
7.8
Duplicate Candidate Prevention
Salesforce
Workday HCM
7.8
Applicant Tracking
Salesforce
Workday HCM
8.1
Notifications and Alerts
Salesforce
Workday HCM
8.0

Pros

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn profile photo

Workday HCM

  • Since it is cloud based, it does not have version control issues (e.g. get 10 years behind on versions that are no longer supported), or the need for constant upgrades. This is completed behind the scenes.
  • The flexibility of Workday HCM implementation and then taking it to day to day operations was superior. You can then blow and out and start using other system cababilities when ready.
  • To enter the system, we must use multi-factor authentication for additional security of employee data. A user downloads their reports and then they are shown in their archive of work transactions and history.
No photo available

Cons

Salesforce

  • It is a very intimidating platform to new users. It's not at all intuitive or user friendly and definitely requires some training and help.
  • No customer service. If you only pay for the basic license good luck figuring out problems as customer service just refers you to the community boards to search for it there.
John Cupoli profile photo

Workday HCM

  • This is very specific, but I wish there was a way to search by a field and see which reports are using that field. For example, if I want to see how many direct reports each of our managers have. I know I have a field called "Number of Direct Reports" but I can't remember which reports I have used that field in, so I end up having to create a brand new report.
  • I do wish some of the larger reports would run faster. I sometimes end up having to come back later to get the results.
  • The formatting of email notifications could be better. They come in plain text emails which are hard to read.
No photo available

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Workday HCM

Workday HCM 10.0
Based on 17 answers
It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
No photo available

Usability

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger profile photo

Workday HCM

Workday HCM 9.0
Based on 12 answers
Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
Amanda Easton profile photo

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Workday HCM

Workday HCM 10.0
Based on 9 answers
In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
Jeff Greening profile photo

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Workday HCM

Workday HCM 10.0
Based on 8 answers
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
Jeff Greening profile photo

Support

Salesforce

Salesforce 5.9
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth profile photo

Workday HCM

Workday HCM 8.5
Based on 20 answers
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
Linda Buckley profile photo

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Workday HCM

Workday HCM 9.6
Based on 6 answers
Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
• Training scenarios are not very real
No photo available

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk profile photo

Workday HCM

Workday HCM 7.0
Based on 7 answers
I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training
No photo available

Implementation

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Workday HCM

Workday HCM 10.0
Based on 12 answers
It was implemented before my joining the company. At my last company, we used Workday professional services.

Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.

Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
No photo available

Alternatives Considered

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman profile photo

Workday HCM

Previously I have used internally created tools similar to workday that are not available to the public, however, Workday is much more intuitive in comparison has much stronger impact than other tools I have used and many times easier to navigate to the areas where you want to be than any other tool I have used.
No photo available

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Workday HCM

Workday HCM 10.0
Based on 2 answers
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system.Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
Jeff Greening profile photo

Return on Investment

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint profile photo

Workday HCM

  • Gave us almost 4 hours per HR rep back on new hire day 1. We have a start date every 4 weeks and the manual entry of paperwork that was able to be eliminated with Workday has allowed us to put more HR reps in the classroom to aid with more important day 1 tasks.
  • Simplified search - the backend information is now housed in a simple database that allows me to pull with employee first or last name, or user ID.
  • We paid more for this solution, but we've seen a 33% increase in employee interaction since doing so.
Zach Wasson profile photo

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workday HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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