What users are saying about
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Top Rated
3080 Ratings
Top Rated
510 Ratings

Salesforce

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Top Rated
3080 Ratings
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Score 8.2 out of 100
Top Rated
510 Ratings
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Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    7.7

    Salesforce

    77%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    8.1
    81%
    188 Ratings
    N/A
    0 Ratings

    Workflow management

    7.8
    78%
    180 Ratings
    N/A
    0 Ratings

    Territory management

    7.6
    76%
    149 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.2
    82%
    184 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.5
    75%
    173 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    146 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.4
    74%
    138 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.8
    78%
    159 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.7
    77%
    131 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.6

    Salesforce

    86%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Case management

    9.0
    90%
    56 Ratings
    N/A
    0 Ratings

    Call center management

    8.4
    84%
    42 Ratings
    N/A
    0 Ratings

    Help desk management

    8.3
    83%
    46 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.8

    Salesforce

    78%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Lead management

    7.9
    79%
    171 Ratings
    N/A
    0 Ratings

    Email marketing

    7.7
    77%
    145 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.4

    Salesforce

    74%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Task management

    7.5
    75%
    163 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    6.7
    67%
    37 Ratings
    N/A
    0 Ratings

    Reporting

    7.9
    79%
    127 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.9

    Salesforce

    79%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    160 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.1
    81%
    184 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    Salesforce

    79%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    176 Ratings
    N/A
    0 Ratings

    Custom objects

    8.2
    82%
    168 Ratings
    N/A
    0 Ratings

    Scripting environment

    7.7
    77%
    128 Ratings
    N/A
    0 Ratings

    API for custom integration

    7.8
    78%
    148 Ratings
    N/A
    0 Ratings

    Security

    8.3

    Salesforce

    83%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    8.3
    83%
    146 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.4
    84%
    139 Ratings
    N/A
    0 Ratings

    Social CRM

    7.7

    Salesforce

    77%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Social data

    7.6
    76%
    118 Ratings
    N/A
    0 Ratings

    Social engagement

    7.8
    78%
    115 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.8

    Salesforce

    78%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    7.8
    78%
    152 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    103 Ratings
    N/A
    0 Ratings

    Platform

    7.9

    Salesforce

    79%

    Workday HCM

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    7.9
    79%
    161 Ratings
    N/A
    0 Ratings

    Human Resource Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.0

    Workday HCM

    80%
    Workday Human Capital Management ranks higher in 7/7 features

    Employee demographic data

    N/A
    0 Ratings
    8.3
    83%
    69 Ratings

    Employment history

    N/A
    0 Ratings
    8.3
    83%
    77 Ratings

    Job profiles and administration

    N/A
    0 Ratings
    8.1
    81%
    79 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    8.2
    82%
    76 Ratings

    Organizational charting

    N/A
    0 Ratings
    8.1
    81%
    74 Ratings

    Organization and location management

    N/A
    0 Ratings
    7.8
    78%
    74 Ratings

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    6.9
    69%
    49 Ratings

    Payroll Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.2

    Workday HCM

    82%
    Workday Human Capital Management ranks higher in 7/7 features

    Pay calculation

    N/A
    0 Ratings
    8.1
    81%
    58 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    8.4
    84%
    47 Ratings

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    8.2
    82%
    9 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.0
    80%
    55 Ratings

    Direct deposit files

    N/A
    0 Ratings
    7.9
    79%
    59 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.3
    83%
    56 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.2
    82%
    34 Ratings

    Leave and Attendance Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.6

    Workday HCM

    86%
    Workday Human Capital Management ranks higher in 3/3 features

    Approval workflow

    N/A
    0 Ratings
    8.7
    87%
    62 Ratings

    Balance details

    N/A
    0 Ratings
    8.6
    86%
    62 Ratings

    Annual carry-forward and encashment

    N/A
    0 Ratings
    8.4
    84%
    50 Ratings

    Employee Self Service

    Salesforce

    Feature Set Not Supported
    N/A
    7.9

    Workday HCM

    79%
    Workday Human Capital Management ranks higher in 5/5 features

    View and generate pay and benefit information

    N/A
    0 Ratings
    8.1
    81%
    71 Ratings

    Update personal information

    N/A
    0 Ratings
    8.5
    85%
    79 Ratings

    View company policy documentation

    N/A
    0 Ratings
    7.2
    72%
    61 Ratings

    Employee recognition

    N/A
    0 Ratings
    7.3
    73%
    47 Ratings

    View job history

    N/A
    0 Ratings
    8.3
    83%
    70 Ratings

    Asset Management

    Salesforce

    Feature Set Not Supported
    N/A
    7.0

    Workday HCM

    70%
    Workday Human Capital Management ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    7.0
    70%
    20 Ratings

    HR Reporting

    Salesforce

    Feature Set Not Supported
    N/A
    7.7

    Workday HCM

    77%
    Workday Human Capital Management ranks higher in 3/3 features

    Report builder

    N/A
    0 Ratings
    8.1
    81%
    63 Ratings

    Pre-built reports

    N/A
    0 Ratings
    7.6
    76%
    65 Ratings

    Ability to combine HR data with external data

    N/A
    0 Ratings
    7.3
    73%
    55 Ratings

    Onboarding

    Salesforce

    Feature Set Not Supported
    N/A
    8.2

    Workday HCM

    82%
    Workday Human Capital Management ranks higher in 2/2 features

    New hire portal

    N/A
    0 Ratings
    8.4
    84%
    45 Ratings

    Manager tracking tools

    N/A
    0 Ratings
    8.0
    80%
    44 Ratings

    Performance and Goals

    Salesforce

    Feature Set Not Supported
    N/A
    7.9

    Workday HCM

    79%
    Workday Human Capital Management ranks higher in 4/4 features

    Corporate goal setting

    N/A
    0 Ratings
    8.1
    81%
    42 Ratings

    Individual goal setting

    N/A
    0 Ratings
    8.4
    84%
    51 Ratings

    Line-of sight-visibility

    N/A
    0 Ratings
    7.3
    73%
    44 Ratings

    Performance tracking

    N/A
    0 Ratings
    7.8
    78%
    50 Ratings

    Performance Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.2

    Workday HCM

    82%
    Workday Human Capital Management ranks higher in 5/5 features

    Performance plans

    N/A
    0 Ratings
    8.0
    80%
    52 Ratings

    Performance improvement plans

    N/A
    0 Ratings
    8.0
    80%
    44 Ratings

    Review status tracking

    N/A
    0 Ratings
    8.4
    84%
    48 Ratings

    Review reminders

    N/A
    0 Ratings
    8.2
    82%
    48 Ratings

    Multiple review frequency

    N/A
    0 Ratings
    8.6
    86%
    42 Ratings

    Succession Planning

    Salesforce

    Feature Set Not Supported
    N/A
    7.6

    Workday HCM

    76%
    Workday Human Capital Management ranks higher in 4/4 features

    Create succession plans/pools

    N/A
    0 Ratings
    7.9
    79%
    29 Ratings

    Candidate ranking

    N/A
    0 Ratings
    7.5
    75%
    29 Ratings

    Candidate search

    N/A
    0 Ratings
    7.7
    77%
    30 Ratings

    Candidate development

    N/A
    0 Ratings
    7.4
    74%
    29 Ratings

    Recruiting / ATS

    Salesforce

    Feature Set Not Supported
    N/A
    8.0

    Workday HCM

    80%
    Workday Human Capital Management ranks higher in 7/7 features

    Job Requisition Management

    N/A
    0 Ratings
    7.8
    78%
    35 Ratings

    Company Website Posting

    N/A
    0 Ratings
    8.2
    82%
    29 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    8.3
    83%
    26 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    8.1
    81%
    30 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    7.4
    74%
    29 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    7.8
    78%
    30 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    8.3
    83%
    34 Ratings

    Attribute Ratings

    • Salesforce.com is rated higher in 6 areas: Availability, Performance, Online Training, Implementation Rating, Configurability, Product Scalability
    • Workday Human Capital Management is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, In-Person Training
    • Salesforce.com and Workday Human Capital Management are tied in 1 area: Usability

    Likelihood to Recommend

    7.7

    Salesforce

    77%
    305 Ratings
    8.0

    Workday HCM

    80%
    94 Ratings

    Likelihood to Renew

    9.4

    Salesforce

    94%
    49 Ratings
    10.0

    Workday HCM

    100%
    17 Ratings

    Usability

    8.0

    Salesforce

    80%
    94 Ratings
    8.0

    Workday HCM

    80%
    11 Ratings

    Availability

    9.8

    Salesforce

    98%
    54 Ratings
    6.6

    Workday HCM

    66%
    16 Ratings

    Performance

    9.0

    Salesforce

    90%
    36 Ratings
    7.3

    Workday HCM

    73%
    14 Ratings

    Support Rating

    7.6

    Salesforce

    76%
    121 Ratings
    8.1

    Workday HCM

    81%
    42 Ratings

    In-Person Training

    7.9

    Salesforce

    79%
    11 Ratings
    9.6

    Workday HCM

    96%
    6 Ratings

    Online Training

    9.1

    Salesforce

    91%
    15 Ratings
    7.0

    Workday HCM

    70%
    7 Ratings

    Implementation Rating

    9.4

    Salesforce

    94%
    32 Ratings
    8.0

    Workday HCM

    80%
    33 Ratings

    Configurability

    10.0

    Salesforce

    100%
    2 Ratings
    7.5

    Workday HCM

    75%
    2 Ratings

    Contract Terms and Pricing Model

    9.1

    Salesforce

    91%
    10 Ratings

    Workday HCM

    N/A
    0 Ratings

    Ease of integration

    Salesforce

    N/A
    0 Ratings
    8.2

    Workday HCM

    82%
    1 Rating

    Product Scalability

    10.0

    Salesforce

    100%
    2 Ratings
    7.3

    Workday HCM

    73%
    1 Rating

    Professional Services

    9.3

    Salesforce

    93%
    8 Ratings

    Workday HCM

    N/A
    0 Ratings

    Vendor post-sale

    Salesforce

    N/A
    0 Ratings
    7.0

    Workday HCM

    70%
    1 Rating

    Vendor pre-sale

    Salesforce

    N/A
    0 Ratings
    5.0

    Workday HCM

    50%
    1 Rating

    Likelihood to Recommend

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Workday

    Workday human capital management is well suited for organizations to manage their employee records. It is also well suited for managing the employee's salary details, also the details of past salary changes, promotions, etc. It has options to keep track of employees' goals for the year, where they can keep track of their progress, and also managers can view the progress or share feedback. This is very helpful for tracking career progress and providing feedback. Other options, like training assigned to employees, can also be seen in Workday; users will get alerts by email for any new assignments or due assignments, etc.
    Read full review

    Pros

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Workday

    • Groups employees in management hierarchies and creates Org Charts that are easy to navigate and allow for visualizing management chains regardless of employee locations
    • Intuitive and easy to use. The Workday search functionality works very much like Google; one can search for anything that they have access to in the database and drill down into the various details. All information is connected through hyperlinks and users can easily keep digging into the details for as far as their security access would take them.
    • Tasks such as to do, review or approve items are sent to the user's Workday Inbox, very much resembling email. Notifications about outstanding "to do" items are also sent to each the user's work email address on a daily basis.
    Read full review

    Cons

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Workday

    • The web interface is awful
    • Terrible, terrible, UI. No modern features like auto-save. I can't count the times I have lost work.
    • Their UX team (if it even exists) must be aliens, because I can't see how humans would have come up with the UI conventions they have.
    • Who creates a website application where you can't open stuff in multiple browser windows and tabs easily?
    Read full review

    Pricing Details

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Workday HCM

    Starting Price

    $100 per year per user

    Editions & Modules

    Workday HCM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Salesforce

      While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
      Read full review

      Workday

      It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
      Read full review

      Usability

      Salesforce

      Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
      Read full review

      Workday

      Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
      Read full review

      Reliability and Availability

      Salesforce

      Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
      Read full review

      Workday

      In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
      Read full review

      Performance

      Salesforce

      Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
      Points per Salesforce -
      1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
      2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
      3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
      4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
      5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
      6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
      7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
      8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
      9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
      Read full review

      Workday

      From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
      Read full review

      Support Rating

      Salesforce

      Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
      Read full review

      Workday

      Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
      Read full review

      In-Person Training

      Salesforce

      I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

      I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
      Read full review

      Workday

      Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
      • Training scenarios are not very real
      Read full review

      Online Training

      Salesforce

      I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

      We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
      Read full review

      Workday

      I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training
      Read full review

      Implementation Rating

      Salesforce

      Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
      Read full review

      Workday

      It was implemented before my joining the company. At my last company, we used Workday professional services.

      Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.

      Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
      Read full review

      Alternatives Considered

      Salesforce

      When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
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      Workday

      Unfortunately, I do not recall the brands of the other human capital management software programs or tools I used at my current company or workplaces prior. I do think that is a testament to Workday with its strong branding and compelling features. I was not part of the selection process of Workday but have enjoyed my experience.
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      Contract Terms and Pricing Model

      Salesforce

      The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
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      Workday

      No answers on this topic

      Scalability

      Salesforce

      I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
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      Workday

      Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system. Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
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      Professional Services

      Salesforce

      Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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      Workday

      No answers on this topic

      Return on Investment

      Salesforce

      • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
      • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
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      Workday

      • Positive ROI, we were one of the first organizations that went with Workday HCM, and we received numerous discounts. Cloud systems are the way to go and we feel the system is stable for our growing work force.
      • The user conferences have been helpful to network and learn more deepness in the modules and functionality.
      • Right off the bat, our implementation costs were lower than budgeted and we had less 'billing' surprises.
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