Salesforce Spiff is a commission software that combines the familiarity of a spreadsheet with automation at scale. It is designed to streamline workflows, enable easier communication, and instill a high level of trust across all stakeholders.
$900
per year per user
Visdum
Score 9.6 out of 10
Mid-Size Companies (51-1,000 employees)
Visdum is a Sales Compensation System built to help companies manage and optimize sales incentives, to produce a motivated sales team. Visdum is a no-code SaaS platform that allows companies to design and automate any compensation plan, with the flexibility to add SPIFFs, Bonuses, and Kickers. Visdum boasts mid-market SaaS companies like FarEye, Sirion Hubilo, Haptik - Reliance, DarwinBox, etc, as customers who automate their sales compensation process with the Visdum…
Spiff can serve well organizations that regularly pay OTE and performance-based incentives as it takes away the pain for users to track their OTE pay. It is also very convenient to access past reports for comparison or whatever purpose you may need it for. The build-in ticketing system also allows users to easily raise inquiries and for admins to have a single inbox for inquiries that they need to address.
Visdum is highly effective in scenarios requiring rapid adaptation of commission policies and automation of tailored reports to meet specific needs. Its flexibility shines when swift modifications are necessary, such as adding SPIFFs and Kickers, thus streamlining responsibilities significantly.While I love the reporting functionalities that Visdum provides, I would want to see more options around customizing these reports, for me to get the data that I need to see.
Visdum enables seamless communication through features like approvals, queries/dispute resolution, and statement uploads within a unified system.
Visdum offers exceptional customer support. Whenever I request customization of our workflow or reporting, their team promptly addresses the request and prioritizes it in their development queue.
The Visdum team is proactive in enhancing our analytics and streamlining approval processes based on our needs, demonstrating their commitment to supporting our workflow effectively.
Although reporting has been improved, it's an area that I feel could use more development (which they are doing).
Exports are good but to make them great, being able to customize the formatting and data that shows and which data doesn't show would be a great improvement.
The backend can be somewhat confusing with statements and obligations and which should be used when and so on, just as one example. With that being said they are very willing to teach and also just do the updates for you if needed, but if it was a little more intuitive without that help would make it better.
I enjoy using it and it is easy to see where you stand, the issue is still no live tracking, or at the very least, twice daily updates. You have the update in the morning, but I would like to see where I stand at the end of the day as well
Overall, the use cases of Spiff have been helping us to address important problems when it comes to commission calculation: (1) Accuracy of the commission calculation, (2) Transparency over how the commission is calculated, (3) Automation of commission calculation, which in turn saves us significant amount of time and energy and allow us to focus more on more important tasks
In all my time using Spiff, I only recall it being unoperational (outside the times when there is scheduled maintence. During those times, Spiff does a good job at communicating when their services will be offline and why). The times when I do get a small error, 9 times out a 10 a simple refresh of the browser will fix the issue.
Pages load quickly, dashboards update numerous times throughout the day, and the integrations are seamless and operate without a hitch. On occasion, commissions will be delayed in calculating corrctly by a day or so, but that is quite rare. I don't find that delay to be a huge hinderance anyways.
I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.
The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.
It is a night and day difference between Sheets and Excel. The fact that it is integrated with Salesforce and calculates commission as you close deals make it super transparent and efficient when it comes to tracking your performance and commission. Spiff takes the manual work out of the equation. Reduces human error and increases collaboration.
We have a fairly large Enterprise sales team (200+ people and growing). Back when I first started at my organization this number was actually around 100 people. We've doubled in size since then and we have had zero problems adding these additional users.
Visdum has had a positive impact on our overall business objectives by excelling in scenarios where incentive structures undergo frequent changes.
The system promptly notifies updates, ensuring our team stays informed and adaptable. Additionally, Visdum facilitates access to historical data, enabling comprehensive analysis and informed decision-making based on past performance.
