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Top Rated
2543 Ratings
23 Ratings
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Score 8.6 out of 100

Skype for Business, now part of Microsoft Teams

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Top Rated
2543 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    Sangoma Asterisk

    Feature Set Not Supported
    N/A
    7.3

    Skype for Business, now part of Microsoft Teams

    73%
    Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    7.9
    79%
    196 Ratings

    High quality video

    N/A
    0 Ratings
    7.7
    77%
    191 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.6
    66%
    188 Ratings

    Mobile support

    N/A
    0 Ratings
    7.1
    71%
    153 Ratings

    Screen Sharing

    Sangoma Asterisk

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    197 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.4
    74%
    124 Ratings

    Online Meetings / Events

    Sangoma Asterisk

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    180 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    188 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.1
    71%
    87 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.2
    72%
    149 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    118 Ratings

    Online Events Collaboration

    Sangoma Asterisk

    Feature Set Not Supported
    N/A
    7.8

    Skype for Business, now part of Microsoft Teams

    78%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.2
    82%
    177 Ratings

    Audience polling

    N/A
    0 Ratings
    7.7
    77%
    98 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    99 Ratings

    Online Events Security

    Sangoma Asterisk

    Feature Set Not Supported
    N/A
    7.6

    Skype for Business, now part of Microsoft Teams

    76%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    148 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.4
    74%
    153 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.5
    75%
    115 Ratings

    Attribute Ratings

    • Sangoma Asterisk is rated higher in 1 area: Likelihood to Recommend
    • Skype for Business, now part of Microsoft Teams is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.5

    Sangoma Asterisk

    95%
    6 Ratings
    7.5

    Skype for Business, now part of Microsoft Teams

    75%
    202 Ratings

    Likelihood to Renew

    Sangoma Asterisk

    N/A
    0 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    Sangoma Asterisk

    N/A
    0 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    15 Ratings

    Support Rating

    8.0

    Sangoma Asterisk

    80%
    2 Ratings
    8.4

    Skype for Business, now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    Sangoma Asterisk

    N/A
    0 Ratings
    7.0

    Skype for Business, now part of Microsoft Teams

    70%
    4 Ratings

    Likelihood to Recommend

    Sangoma

    Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
    Read full review

    Microsoft

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Read full review

    Pros

    Sangoma

    • Call forwarding that I can trust stays on even if my phone "refreshes."
    • Ability to setup various call rules and save them to use as needed.
    Read full review

    Microsoft

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Read full review

    Cons

    Sangoma

    • Documentation is scarce, so you have to learn by trial and error.
    • Not cloud-based, and there's no mobile app.
    • The ability to email voicemail messages would be great.
    Read full review

    Microsoft

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Read full review

    Pricing Details

    Sangoma Asterisk

    Starting Price

    Editions & Modules

    Sangoma Asterisk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Skype for Business, now part of Microsoft Teams

      Starting Price

      Editions & Modules

      Skype for Business, now part of Microsoft Teams editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Sangoma

        No answers on this topic

        Microsoft

        The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
        Read full review

        Usability

        Sangoma

        No answers on this topic

        Microsoft

        Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
        Read full review

        Support Rating

        Sangoma

        I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
        Read full review

        Microsoft

        I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
        Read full review

        Implementation Rating

        Sangoma

        No answers on this topic

        Microsoft

        Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
        Read full review

        Alternatives Considered

        Sangoma

        [Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
        Read full review

        Microsoft

        For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
        Read full review

        Return on Investment

        Sangoma

        • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
        • the savings and speed means lower cost on our service making us more competitive
        • stability
        Read full review

        Microsoft

        • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
        • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
        Read full review

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